Personal Internet Banking

Q1. What is UOB Personal Internet Banking?

UOB Personal Internet Banking is a specialised platform developed by the United Overseas Bank (UOB) to provide secure banking services over the Internet.

Q2. Why should I choose to do my banking via UOB Personal Internet Banking?

UOB Personal Internet Banking lets you access your bank accounts and carry out banking transactions online anywhere with an Internet connection. UOB Personal Internet Banking is a convenient way to manage your finances, as it is available around the clock.

Q3. What can I do with UOB Personal Internet Banking?

With UOB Personal Internet Banking, you can perform a wide range of banking transactions, manage your UniAlerts, and access UOB Asset Management services.

Q4. Is UOB Personal Internet Banking available 24 hours a day?

Yes, you can use UOB Personal Internet Banking 24 hours a day, 7 days a week.

Q5. How can I be sure that the Bank has received my banking instructions?

When you successfully complete a transaction, you will be given a transaction reference number on-screen. This applies to all UOB Personal Internet Banking transactions except 'Enquiries'. It is important that you wait for the transaction reference number to appear on your screen before you change screens or exit from UOB Personal Internet Banking. Please take note of this transaction reference number for your future correspondences with the Bank.

Q6. If my Internet connection is lost while I am transacting on UOB Personal Internet Banking, how will I know whether my transaction has been effected?

Please check if your transaction has been effected in 'Online Transaction History' under the 'Account Services' feature.

Q7. Is there a fee or cost for using UOB Personal Internet Banking?

No, UOB Personal Internet Banking is currently a free service. There is no fee charged for bill payment, fund transfer or performing an enquiry.

However, charges apply for the following transactions:

• Manage My Accounts
  • Stop Cheque: S$10 for each cheque or cheque range stopped
  • Cheque Book Request: S$10 per cheque book
• Remittance Services
  • Cashier's Order Purchase Commission: S$3
  • Demand Draft Purchase Commission: 1/16% of transaction amount (minimum S$10.00 and maximum S$100.00)
  • International Telegraphic Transfer (TT) and Local SGD Telegraphic Transfer (MEPS)
    Commission: 1/16% of transaction amount (minimum S$10.00 and maximum S$100.00)^
    ^Cable charges and agent charges, if any, still apply
• IPO Application
  • IPO Application: S$2

Q8. What system setup do I need in order to use UOB Personal Internet Banking?

Our recommended system setup for accessing UOB Personal Internet Banking is as follows:

• PC configuration:
  • With Internet connection
  • Windows XP, Windows 7, Windows 8, Windows 8.1
  • Best viewed using these web browsers:
    • Internet Explorer 9.0/10.0/11.0, Google Chrome
• Macintosh configuration:
  • Mac (Lion), Mac (Mountain Lion), Mac (Mavericks), Mac (Yosemite)
  • With Internet connection
  • Best viewed using these web browsers:
  • Safari, Google Chrome
• iPhone & iPad configuration
  • iOS 8 or above
  • Best viewed using these web browsers:
    • Safari, Google Chrome
• Android devices configuration
  • Android OS 4.4.2 browser

*Please note that all Beta versions are not supported.

UOB Personal Internet Banking employs 128-bit Secure Sockets Layer (SSL), which is internationally recognised as the highest standard in commercially available encryption technology. 128-bit Secure Sockets Layer (SSL) is adopted by banks in Singapore and financial institutions worldwide. Your browser must support 128-bit encryption to enable your access to UOB Personal Internet Banking. To check your browser's encryption level, follow the steps below:

• Microsoft Internet Explorer
  • Select 'Help' from the Internet Explorer menu bar.
  • Select 'About Internet Explorer' from the drop-down menu.
  • The 'About Internet Explorer' dialog box will provide information on your browser version and encryption level.

• Firefox version
  • Select 'Help' from the Firefox menu bar.
  • Select 'About Mozilla Firefox' from the drop-down menu.
  • The 'About Mozilla Firefox' dialog box will provide information on your browser version.

Q9. Who can use UOB Personal Internet Banking?

To use UOB Personal Internet Banking, you will need to have a UOB Credit Card or UOB bank account.

Q10. I am a UOB customer, how do I apply for UOB Personal Internet Banking access?

You can apply via one of the following ways:

• Instant Online Registration

• UOB ATMs
  Register at any UOB ATM with your UOB ATM Card or Credit Card and receive your Username and Password immediately.
  
  Select Other Transactions > Other Transactions > Internet/Phone Banking/UOB Mobile > Internet Banking/UOB Mobile > Apply Now

• UOB Branch
  Register at any UOB Branch and receive your temporary Username and Password immediately.

Q11. I am not a UOB customer. How do I apply for UOB Personal Internet Banking access?

To access UOB Personal Internet Banking, you must have an account with UOB. You can visit any UOB branch to open an account and at the same time, apply for UOB Personal Internet Banking.

Q12. How do I activate my access to start using UOB Personal Internet Banking services?

If you have signed up for access via online, ATM or branch, you can use your access immediately.

If you have signed up for access via paper form, you will receive your Username and Password mailers separately. You will need to activate your access via one of the following ways:

• At any UOB ATM with your UOB ATM Card or Credit Card.
  • Select Other Transactions > Other Transactions > Internet/Phone Banking/UOB Mobile > Internet Banking/UOB Mobile > UserName Activation
  • Your username will be shown on the screen. Select 'Confirm' to activate your access.
  • Following the activation of your Username, you can login immediately to UOB Personal Internet Banking with your Username and Password.

• Sign on the acknowledgement slip printed at the bottom of the username mailer and post it back to the Bank or hand it to any UOB branch.

Q13. Can I have more than one Username?

You can only have one Username and Password.

Q14. Can I change my UOB Personal Internet Banking Username?

Once you have selected your preferred UOB Personal Internet Banking Username, you will not be able to change it. For security reasons, choose a Username which will not be easily known to a third party.

Q15. Can I change my UOB Personal Internet Banking Password?

Yes, you can do so by logging in to UOB Personal Internet Banking, click on your name at the top left corner of the screen and select 'Change Password'. As a security best practice, we encourage you to change your password periodically. To learn more about safeguarding your password, please refer to our security recommendations.

Q16. I have forgotten my UOB Personal Internet Banking Username. What should I do?

Click here to retrieve it instantly. Alternatively, you can call our 24-hour hotline 1800 222 2121 (or +65 6222 2121 when calling from overseas) for assistance.

Q17. I have forgotten my UOB Personal Internet Banking Password. How can I get it replaced?

You can replace your Password in one of the following ways:

• Instant online reset
  
  
• Perform a password change at any UOB ATM
  
  Replace your Password immediately by accessing any UOB ATM.
  At the ATM, select Other Transactions > Other Transactions > Internet/Phone Banking/UOB Mobile > Internet Banking/UOB Mobile > Password Replacement
  
  
• Fill in a UOB Personal Internet Banking Form
  Print, complete and mail the UOB Personal Internet Banking - Information Update Form to us. Your new Password will be sent to you by post.

Please note that our call centre does not facilitate UOB Personal Internet Banking password reset.

Q18. What is the Two-Factor Authentication and how does it work?

Two-Factor Authentication (2FA) provides an additional layer of security for verifying the identity of a UOB Personal Internet Banking customer. With Two-Factor Authentication, UOB Personal Internet Banking customers will be required to provide a unique One-Time Password (OTP) in addition to the current Username and Password upon login.

Q19. What is SMS-OTP?

SMS-OTP is a one-time password delivered to the mobile phone of a UOB Personal Internet Banking customer. For this option, the customer's mobile phone number must be registered with the Bank.

Note:
Receipt of SMS is dependent on your mobile network operator's roaming service.
If you are overseas, you may wish to consult them to find out more about the delivery of the SMS to you.

Q20. What is Token-OTP?

Token-OTP is a one-time password obtained from a security device (Token) issued to UOB Personal Internet Banking customers.

Q21. Is Two-Factor Authentication compulsory and will I be affected by Two-Factor Authentication?

As Two-Factor Authentication is compulsory, it will apply to all UOB Personal Internet Banking customers.

Q22. How will I be affected by Two-Factor Authentication?

UOB Personal Internet Banking customers are required to enter an additional One-Time Password (OTP) when performing online transactions.

Q23. Why is Two-Factor Authentication important? What does it do for me?

Two-Factor Authentication allows the Bank to provide additional security to Internet Banking customers. It ensures that only authorised customers can gain access to account information and transact securely.

Q24. When do I need to carry out Two-Factor Authentication?

You are required to carry out Two-Factor Authentication when you perform any of the following transactions:

• Login to UOB Personal Internet Banking

• Add new payees

• Change of personal particulars and address

• Change of UniAlerts Subscriptions

• Change of funds transfer, bill payment or remittance transaction limits

• Change of One-time Password (OTP) settings

• Transactions with amount higher than the OTP threshold

Q25. What if I have enabled Two-Factor Authentication but do not have my mobile phone or Token with me; and I urgently need to use Personal Internet Banking?

In this case, you will be able to login to UOB Personal Internet Banking using your Username and Password to perform balance enquiries only. You will not have access to perform transactional activities.