Application

How do I apply for a UOB Credit Card?
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For new customers, you may submit your application online through our website at http://www.uob.com.sg/cards.

For existing customers, please log in to your UOB Personal Internet Banking / UOB TMRW to apply for a new card.

Visit https://forms.uob.com/sg/apply/status. Input the application reference ID and your date of birth and upload your documents.

    • Document format: jpg, jpeg, png , pdf
    • Maximum file size for each uploaded document: 5MB

 

Alternatively, you may visit UOB website, click on “CARDS”, under ‘TOOLS’, click on ‘CARD APPLICATION STATUS.’

You will receive a letter from the Bank stating the documents that need to be submitted as well as next steps to complete your application. Alternatively, you may contact our 24-hour hotline at 1-800-2222-121 to speak with our Customer Service Officers.

Card activation

Click here to find out more

Credit limit

To apply for a permanent credit limit increase is easy and convenient!

Simply retrieve your personal information with MyInfo > and it will take about 3 minutes to complete your application – no document uploads required.

For Foreigners and customers without SingPass,

and furnish us with the required income documents.

If you need a temporary credit limit increase, simply apply with UOB TMRW for instant approval or call us at 1800 222 2121 for further assistance.

Temporary credit limit increase is only applicable for overseas travel, weddings, medical / hospitalisation and compassionate purposes.

Note: Both Principal and Supplementary Cardmembers' consent are required in order for supplementary cards to enjoy a temporary or permanent credit limit increase requested by the Principal Cardmember.

eStatement

You may subscribe to the eStatement via UOB Personal Internet Banking. Please select Account Services > Manage eStatement.

Please log in to your Personal Internet Banking and select the following options:
> Account Services
> Manage eStatement/eAdvice
> Check on the "Subscribe" box to sign up for eStatement(s)/eAdvice(s)
> Indicate how you woud like to notified when your estatement/eAdvice is ready (mobile or email)
> Login to PIB to retrieve ypur statement/advice

Once you have successfully signed up for the service; your eStatement will be available for viewing on your Personal Internet Banking account from the next statement cycle onwards.

This feature has 5 years of archival of your electronic statement; it will be from the date of subscription. Hence, the option for back dated statement prior to the time you sign up to the service is not available.

Please be advised that eStatement option is only available for statement-based Current and Savings accounts (excluding Passbook Savings Account), Credit/Debit Cards and CashPlus accounts.

The service is free of charge

You will receive a notification when your eStatement/eAdvice is ready, via your choice of SMS or email.

Upon successful enrollment to eStatements/eAdvices, you will no longer receive physical copies of your statements from the following month.

There is no option for receiving both eStatements and physical copies of your statements.

You may choose to switch back to paper statement with these 3 steps:
Step 1: Login to UOB Personal Internet Banking (PIB).
Step 2: Click on Manage eStatement /eAdvice Subscriptions on the left menu bar.
Step 3: Uncheck the box for eStatement(s) or eAdvice(s) to unsubscribe.

You will enjoy easy access to 5 years of our eStatements/eAdvices commencing from the time you are enrolled for the service. However, you will not be able to see past bank statement(s) or eAdvice(s) prior to the enrolment.

Overseas usage

The exchange rates used to convert foreign currency transactions into Singapore dollars may vary from day-to-day and is also dependent on when the transactions are submitted for processing by the merchants.

In addition, foreign currency transactions are subject to a foreign currency administrative fee levied on the Singapore dollars amount converted. Please refer to Appendix 1: Fees and Charges Guide of the UOB Cardmembers Agreement for details of our fees and charges.

Reward

With your KrisFlyer / Asiamiles membership number, please call UOB Contact Centre Service at 1800 222 2121 to request for linkage or obtain a UOB Rewards – KrisFlyer / Asiamiles Enrolment Form and return the original completed form to UOB Card Centre at the address below.

UOB Cards and Payment
480 Lorong 6 Toa Payoh
#25-01 HDB HUB East Wing
Singapore 310480

You can convert your UNI$ to KrisFlyer miles after 5 working days.

If you are not yet a KrisFlyer member, please visit krisflyer.com to enroll first as a member.

If you are not yet an Asiamiles member, please visit asiamiles.com to enroll first as a member.

Yes, you may view your UNI$ balance and expiration date on your monthly Credit Card statement, via UOB TMRW app and by logging in your Personal Internet Banking ID, password and token/OTP.

You will need to have a UOB TMRW app or Personal Internet Banking account for redemption.

If you don't have Personal Internet Banking access? Click here to register and instantly get access with your UOB Card number.

Please refer to https://www.uob.com.sg/assets/pdfs/personal/cards/rewardsplus_tnc.pdf Section B Issuance and Redemption of UNI$ for more details.

Supplementary Cardmember(s) will earn UNI$ and these UNI$ will be accumulated in the Principal Cardmember's account. Only Principal Cardmembers can redeem UNI$.

Under the UOB Rewards Programme, UNI$ earned from different UOB Card Accounts of the same UOB Principal Cardmember will be aggregated. However, the UNI$ is not transferable between accounts of different UOB Cardmembers.

Ways to Redeem UNI$:

  1. UOB TMRW
  2. Personal Internet Banking
  3. Instant Rewards Redemption


Click here for more information.

Click here to sign up for Personal Internet Banking.

For redemptions made online or through UOB 24-hour self-service hotline, please allow approximately seven (7) working days for the physical voucher(s) to be mail to you based on your mailing address maintained with UOB.

For redemptions made online, you will receive an online confirmation when your redemption request is successful. The UNI$ will be deducted from your card account immediately. The Rewards Voucher will be mailed to you based on your Bank’s mailing address record.

There will be no cancellation and replacement of vouchers.

Please refer to UOB Rewards website for the individual catalogue items for more information.

To redeem your reward, you or your representative need to present the original redeemed physical Voucher with your authorised signature as proof of eligibility to the participating merchant.

For purchases exceeding the value of the Voucher, you or your representative need to charge the balance to UOB Card. There shall be no refund, in any form whatsoever, if the value of the goods and/or services is below that of the Voucher.

UOB Principal Cardmembers can now redeem their UNI$ for Vouchers or to offset their purchases directly at participating malls and retail/dining outlets.

The list of participating Instant Rewards partners can be found at UOB Rewards under Instant Rewards category via UOB website and Mighty app.

To perform an instant redemption, the Principal Cardmember must present his/her UOB credit card to the participating partners.

There will be no cancellation.

Please click here for the enrolment form.

S$25 conversion fee will be imposed for each one time conversion to KrisFlyer/Asia Miles. An annual S$50 conversion fee will be imposed for KrisFlyer auto-conversion to KrisFlyer miles.

For one time conversion, UNI$ can be converted to either KrisFlyer or Asia Miles (in blocks of 10,000 miles) at the conversion rate of UNI$1 = 2 miles.

For auto-conversion to KrisFlyer miles, UNI$ can be converted to KrisFlyer miles (in blocks of 5,000 miles) at the conversion rate of UNI$1 = 2 miles.

Redemption of frequent flyer miles is made available to Credit Cardmembers only.

You should allow approximately 5 working days.

You should allow up to 15 working days from the day of the conversion request.

There will be no specific confirmation, please contact the respective airlines for the conversion status.
Singapore Airlines KrisFlyer at Tel: 6789 8188 or visit www.krisflyer.com
Asia Miles at (800) 852 3747 or visit www.asiamiles.com

Transaction

Cardholders are to check their statements and report any unauthorized transactions within 14 days of the statement date, otherwise the transactions will be deemed valid.


If you notice any unauthorized transactions in your credit or debit card statements, or if you receive an SMS notification alert for a transaction which you did not perform, please contact UOB Contact Centre immediately at 1800 222 2121 (or +65 6222 2121 if you are calling from overseas) for further assistance.
(Note: If you encounter any unauthorised transactions, do contact the Bank immediately to freeze your card for security reasons. Alternatively, you may block the card yourself immediately via the UOB TMRW mobile app.  Select the card to block > Settings > Block card or Report fraud. Refer here for more details.)


As we may only file chargeback requests for transactions that have been posted, transactions which are still in “pending” status will need to be posted before we proceed with the chargeback request.


Please note that there are no chargeback rights for fully authenticated transactions e.g. transactions authorised with One Time Password (OTP) input.

The Bank will assist you to report unauthorised transactions to the relevant card schemes e.g. Visa or Mastercard in accordance with their respective rules. Please note that you may be required to submit further information or supporting documents.



Useful links:
1. Credit Card Chargeback & Dispute Resolution
2. Mobile Malware

Transaction Alert

UOB will send you a transaction alert via SMS or Email when a transaction made on your UOB Credit/Debit card is at or above a threshold amount. It is a security measure to prevent fraudulent activities conducted on your UOB Credit and/or Debit Card by unauthorised parties.

This transaction alert service is a security measure put in place to protect your UOB Card from being used by unauthorized parties. To ensure all our customers’ accounts and cards are protected, UOB has discontinued the option to unsubscribe from this transaction alert service.

The default mode of transaction alert is SMS. You can change the mode of your transaction alert service via UOB Personal Internet Banking. Simply Log in and click on Account services > Manage alerts to select your preference. Alternatively, you can download and submit the Threshold Limit for Credit/Debit Card Transaction Alert Service form. For mail-in requests, please allow up to 5 working days for your records to be updated.

The default threshold amount set by the Bank is S$500 for each card.

The default threshold amount set by UOB is S$500 and above. You can change your threshold amount via UOB Personal Internet Banking. Alternatively, you can download and complete the Threshold limit for Credit/Debit Card Transaction Alert Service form available at uob.com.sg or any UOB branch. For mail-in requests, please allow up to 5 working days for your records to be updated.

The threshold amount for all your Principal UOB Credit/Debit cards will be the same.

The threshold amount for your principal Card(s) will apply to your supplementary cards.

a. Instalment Payment Plan (IPP)
You will receive a One-time SMS or Email alert when you make an IPP transaction, if the transaction amount is at or above the default threshold limit. There will be no SMS or Email alert for each monthly instalment posted to your card, regardless of the amount.

b. Overseas transactions
Yes, you will receive an SMS or Email alert when your credit/debit card overseas transaction amount is at or over the default threshold amount.

c. Monthly recurring billing of instalment for SmartPay/LuxePay/IPP/PL
You would need to subscribe to this separate alert via UOB Personal Internet Banking. This alert is different from the transaction threshold alert.

Please call our 24/7 Fraud Hotline at 6255 0160.

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