- How do I apply for a UOB Credit Card?
- How do I check my credit card application status?
- UOB said I needed more documents for my card application. What must I submit?
- How to activate my new Credit/Debit Card?
- How do I apply for a permanent / temporary credit limit increase?
- How can I access my card statement online?
- If I use my card when I am overseas, what is the exchange rate used to convert my foreign currency transactions to local currency?
- I got an error that my KrisFlyer/ Cathay account is not linked to my card.
- I would like to dispute a transaction. How do I proceed?
How do I apply for a UOB Credit Card?
For new customers, you may submit your application online through our website at http://www.uob.com.sg/cards.
For existing customers, please log in to your UOB Personal Internet Banking / UOB TMRW to apply for a new card.
How do I check my credit card application status?
Visit https://forms.uob.com/sg/apply/status. Input the application reference ID and your date of birth and upload your documents.
- Document format: jpg, jpeg, png , pdf
- Maximum file size for each uploaded document: 5MB
Alternatively, you may visit UOB website, click on “CARDS”, under ‘TOOLS’, click on ‘CARD APPLICATION STATUS.’
UOB said I needed more documents for my card application. What must I submit?
You will receive a letter from the Bank stating the documents that need to be submitted as well as next steps to complete your application. Alternatively, you may contact our 24-hour hotline at 1-800-2222-121 to speak with our Customer Service Officers.
How to activate my card before using it?
Click here to find out more
How do I apply for a permanent / temporary credit limit increase?
To apply for a permanent credit limit increase is easy and convenient!
Simply retrieve your personal information with MyInfo > and it will take about 3 minutes to complete your application – no document uploads required.
For Foreigners and customers without SingPass,
- you may log on to UOB Personal Internet Banking to fill up an online form; or
- complete the Credit Limit Review Form
and furnish us with the required income documents.
If you need a temporary credit limit increase, simply apply with UOB TMRW for instant approval or call us at 1800 222 2121 for further assistance.
Temporary credit limit increase is only applicable for overseas travel, weddings, medical / hospitalisation and compassionate purposes.
Note: Both Principal and Supplementary Cardmembers' consent are required in order for supplementary cards to enjoy a temporary or permanent credit limit increase requested by the Principal Cardmember.
How can I access my card statement online?
You may subscribe to the eStatement via UOB Personal Internet Banking. Please select Account Services > Manage eStatement.
Please log in to your Personal Internet Banking and select the following options:
> Account Services
> Manage eStatement/eAdvice
> Check on the "Subscribe" box to sign up for eStatement(s)/eAdvice(s)
> Indicate how you woud like to notified when your estatement/eAdvice is ready (mobile or email)
> Login to PIB to retrieve ypur statement/advice
Once you have successfully signed up for the service; your eStatement will be available for viewing on your Personal Internet Banking account from the next statement cycle onwards.
This feature has 5 years of archival of your electronic statement; it will be from the date of subscription. Hence, the option for back dated statement prior to the time you sign up to the service is not available.
Please be advised that eStatement option is only available for statement-based Current and Savings accounts (excluding Passbook Savings Account), Credit/Debit Cards and CashPlus accounts.
Are there fees and charges for using the eStatement/eAdvice service?
The service is free of charge
How will I know when my eStatement/eAdvice is ready for viewing?
You will receive a notification when your eStatement/eAdvice is ready, via your choice of SMS or email.
Will I continue to receive physical copies of my statement(s)/eAdvice(s)?
Upon successful enrollment to eStatements/eAdvices, you will no longer receive physical copies of your statements from the following month.
There is no option for receiving both eStatements and physical copies of your statements.
How do I receive physical copies instead of eStatements/Advices?
You may choose to switch back to paper statement with these 3 steps:
Step 1: Login to UOB Personal Internet Banking (PIB).
Step 2: Click on Manage eStatement /eAdvice Subscriptions on the left menu bar.
Step 3: Uncheck the box for eStatement(s) or eAdvice(s) to unsubscribe.
How does the archival of 5 years of eStatements/eAdvices work?
You will enjoy easy access to 5 years of our eStatements/eAdvices commencing from the time you are enrolled for the service. However, you will not be able to see past bank statement(s) or eAdvice(s) prior to the enrolment.
What is the Bank’s exchange rate when I use my card overseas?
The exchange rates used to convert foreign currency transactions into Singapore dollars may vary from day-to-day and is also dependent on when the transactions are submitted for processing by the merchants.
In addition, foreign currency transactions are subject to a foreign currency administrative fee levied on the Singapore dollars amount converted. Please refer to Appendix 1: Fees and Charges Guide of the UOB Cardmembers Agreement for details of our fees and charges.
I got an error that my KrisFlyer/ Cathay account is not linked to my card.
With your KrisFlyer / Asiamiles membership number, please call UOB Contact Centre Service at 1800 222 2121 to request for linkage or obtain a UOB Rewards – KrisFlyer / Asiamiles Enrolment Form and return the original completed form to UOB Card Centre at the address below.
UOB Cards and Payment
480 Lorong 6 Toa Payoh
#25-01 HDB HUB East Wing
You can convert your UNI$ to KrisFlyer miles after 5 working days.
If you are not yet a KrisFlyer member, please visit krisflyer.com to enroll first as a member.
If you are not yet an Asiamiles member, please visit asiamiles.com to enroll first as a member.
Can I view my UNI$ balance and expiration date online?
Yes, you may view your UNI$ balance and expiration date on your monthly Credit Card statement, via UOB TMRW app and by logging in your Personal Internet Banking ID, password and token/OTP.
You will need to have a UOB TMRW app or Personal Internet Banking account for redemption.
If you don't have Personal Internet Banking access? Click here to register and instantly get access with your UOB Card number.
How do I qualify and earn UNI$?
Please refer to https://www.uob.com.sg/assets/pdfs/personal/cards/rewardsplus_tnc.pdf Section B Issuance and Redemption of UNI$ for more details.
Can Supplementary Cardmember(s) earn and redeem UNI$?
Supplementary Cardmember(s) will earn UNI$ and these UNI$ will be accumulated in the Principal Cardmember's account. Only Principal Cardmembers can redeem UNI$.
Can I combine/ transfer the UNI$ between my different UOB Credit Card Accounts?
Under the UOB Rewards Programme, UNI$ earned from different UOB Card Accounts of the same UOB Principal Cardmember will be aggregated. However, the UNI$ is not transferable between accounts of different UOB Cardmembers.
How do I redeem the UNI$ from my Credit Card Account(s)?
How long will it take to process my online UNI$ redemption request?
For redemptions made online or through UOB 24-hour self-service hotline, please allow approximately seven (7) working days for the physical voucher(s) to be mail to you based on your mailing address maintained with UOB.
How do I know that my online redemption request has been successful?
For redemptions made online, you will receive an online confirmation when your redemption request is successful. The UNI$ will be deducted from your card account immediately. The Rewards Voucher will be mailed to you based on your Bank’s mailing address record.
Can I request to cancel or replace the Vouchers?
There will be no cancellation and replacement of vouchers.
Can I use more than one Rewards Voucher per transaction?
Please refer to UOB Rewards website for the individual catalogue items for more information.
How do I redeem my reward?
To redeem your reward, you or your representative need to present the original redeemed physical Voucher with your authorised signature as proof of eligibility to the participating merchant.
For purchases exceeding the value of the Voucher, you or your representative need to charge the balance to UOB Card. There shall be no refund, in any form whatsoever, if the value of the goods and/or services is below that of the Voucher.
How does the Instant Rewards Programme work?
UOB Principal Cardmembers can now redeem their UNI$ for Vouchers or to offset their purchases directly at participating malls and retail/dining outlets.
Who are the Instant Rewards Partners?
The list of participating Instant Rewards partners can be found at UOB Rewards under Instant Rewards category via UOB website and Mighty app.
What do I need to perform an instant redemption?
To perform an instant redemption, the Principal Cardmember must present his/her UOB credit card to the participating partners.
Can I request to cancel the redemption?
There will be no cancellation.
How do I enroll for KrisFlyer/Asia miles?
Please click here for the enrolment form.
Are there any charges to convert UNI$ into air miles?
S$25 conversion fee will be imposed for each one time conversion to KrisFlyer/Asia Miles. An annual S$50 conversion fee will be imposed for KrisFlyer auto-conversion to KrisFlyer miles.
What is the conversion rate of UNI$ to KrisFlyer or Asia Miles?
For one time conversion, UNI$ can be converted to either KrisFlyer or Asia Miles (in blocks of 10,000 miles) at the conversion rate of UNI$1 = 2 miles.
For auto-conversion to KrisFlyer miles, UNI$ can be converted to KrisFlyer miles (in blocks of 5,000 miles) at the conversion rate of UNI$1 = 2 miles.
Is the redemption of the frequent flyer miles applicable for all cards?
Redemption of frequent flyer miles is made available to Credit Cardmembers only.
How long will it take to link my membership account number to my UOB Card?
You should allow approximately 5 working days.
How long will it take to process my conversion of UNI$ to frequent flyer miles?
You should allow up to 15 working days from the day of the conversion request.
Will I receive notification upon successful conversion to frequent flyer miles?
I would like to dispute a transaction. How do I proceed?
Cardholders are to check their statements and report any unauthorized transactions within 14 days of the statement date, otherwise the transactions will be deemed valid.
If you notice any unauthorized transactions in your credit or debit card statements, or if you receive an SMS notification alert for a transaction which you did not perform, please contact UOB Contact Centre immediately at 1800 222 2121 (or +65 6222 2121 if you are calling from overseas) for further assistance.
(Note: If you encounter any unauthorised transactions, do contact the Bank immediately to freeze your card for security reasons. Alternatively, you may block the card yourself immediately via the UOB TMRW mobile app. Select the card to block > Settings > Block card or Report fraud. Refer here for more details.)
As we may only file chargeback requests for transactions that have been posted, transactions which are still in “pending” status will need to be posted before we proceed with the chargeback request.
Please note that there are no chargeback rights for fully authenticated transactions e.g. transactions authorised with One Time Password (OTP) input.
The Bank will assist you to report unauthorised transactions to the relevant card schemes e.g. Visa or Mastercard in accordance with their respective rules. Please note that you may be required to submit further information or supporting documents.
Why am I receiving SMS or Email alerts when I use my UOB Credit/Debit Card?
UOB will send you a transaction alert via SMS or Email when a transaction made on your UOB Credit/Debit card is at or above a threshold amount. It is a security measure to prevent fraudulent activities conducted on your UOB Credit and/or Debit Card by unauthorised parties.
Can I opt out for transaction alert service?
This transaction alert service is a security measure put in place to protect your UOB Card from being used by unauthorized parties. To ensure all our customers’ accounts and cards are protected, UOB has discontinued the option to unsubscribe from this transaction alert service.
Can I choose to be notified by SMS or Email for my subscribed transaction alert service?
The default mode of transaction alert is SMS. You can change the mode of your transaction alert service via UOB Personal Internet Banking. Simply Log in and click on Account services > Manage alerts to select your preference. Alternatively, you can download and submit the Threshold Limit for Credit/Debit Card Transaction Alert Service form. For mail-in requests, please allow up to 5 working days for your records to be updated.
What is the threshold amount for transaction alert?
The default threshold amount set by the Bank is S$500 for each card.
Can I change the threshold amount for this SMS/Email alert service?
The default threshold amount set by UOB is S$500 and above. You can change your threshold amount via UOB Personal Internet Banking. Alternatively, you can download and complete the Threshold limit for Credit/Debit Card Transaction Alert Service form available at uob.com.sg or any UOB branch. For mail-in requests, please allow up to 5 working days for your records to be updated.
I’m a Principal Cardmember of several UOB Cards. Will I have one or several threshold limits?
The threshold amount for all your Principal UOB Credit/Debit cards will be the same.
What about the Supplementary Credit Cards held under my Principal Card account(s)?
The threshold amount for your principal Card(s) will apply to your supplementary cards.
Will I receive SMS or Email alerts for the following transactions?
a. Instalment Payment Plan (IPP)
You will receive a One-time SMS or Email alert when you make an IPP transaction, if the transaction amount is at or above the default threshold limit. There will be no SMS or Email alert for each monthly instalment posted to your card, regardless of the amount.
b. Overseas transactions
Yes, you will receive an SMS or Email alert when your credit/debit card overseas transaction amount is at or over the default threshold amount.
c. Monthly recurring billing of instalment for SmartPay/LuxePay/IPP/PL
You would need to subscribe to this separate alert via UOB Personal Internet Banking. This alert is different from the transaction threshold alert.
What should I do if I receive an SMS or Email alert for a transaction which I did not make using my UOB Credit/Debit Card?
Please call our 24/7 Fraud Hotline at 6255 0160.