Digital scams are on the rise. Give your savings an added layer of security with the all-new UOB LockAway AccountTM and transfer in money to keep it locked away from digital scams.
Add on the UOB LockAway Account today for greater peace of mind, for money you don’t need everyday access to. Any withdrawal of funds must be done in-person at any of our UOB branches in Singapore.
Lock away any amount. No minimum, no maximum, no fall-below fees.
Insured up to S$100k by SDIC.
How UOB protects you
Enjoy convenience and confidence with UOB online banking, thanks to our multi-layered security approach. Learn more about how we keep your transactions safe.
UOB Security Measures
General Banking
Get extra protection for your money
Digital Banking
Restrict access to UOB TMRW app when unauthorised apps are detected
We will restrict your access to UOB TMRW app when mobile apps with risky permissions are detected, as this may compromise your banking and personal information. The name of the app will be highlighted on the screen. The UOB TMRW session will be terminated, and you will then be directed back to the login page.
Digital Banking
Restrict access to UOB TMRW app when screen sharing is detected
We will restrict your access once we detect any apps/tools attempting to gain access to your UOB TMRW app. This measure is necessary to protect your online banking data. In order for you to continue using UOB TMRW app, you will need to stop screen sharing on the other app/tool, before being redirected to the login screen.
Digital Banking
Kill Switch (Disable Internet Banking and Mobile Banking access)
You can instantly disable your digital access with our emergency self-service “kill switch” feature, if you suspect that your account has been compromised.
3 ways to do so:
Call our 24-hour Fraud Hotline at 6255 0160 > press 2
Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) > press 1 > press 2
Make a report at our nearest UOB branch
Once the digital access is disabled, you will receive a SMS notification and any active login session will be logged out.
Upon activating our self-service "kill switch" feature, our UOB Customer Service Officer will contact you within 24 hours to assist with your compromised bank account/cards.
To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.
Cards
Replace or block your card
No more waiting on hold. You can now report a lost card, request for a replacement card or temporarily/permanently block your card. If you have temporarily blocked your card, you will be able to unblock your card later on UOB TMRW.
For lost card
Simply log in to UOB TMRW and tap on "Accounts" > Select the affected card > Tap on "Lost card" to proceed. For full step-by-step guide, please click here.
For fraudulent transactions
If you wish to block your card for fraudulent transactions, please log in to UOB TMRW and tap on "Accounts" > Select the affected card > Tap on "Fraud" to block your card > Contact UOB Fraud 6255 0160 to report on your fraudulent transactions. For full step-by-step guide, please click here.
If you wish to unblock your card, please contact UOB Customer Service Hotline at 1800 222 2121 for assistance.
Digital Banking
Protecting your transactions on Personal Internet Banking and UOB TMRW
Digital Banking
Revision of funds transfer limit
With effect from 4 November 2023, the maximum transfer limit had been revised to S$200,000 for all customers. This applies to fund transfers to other UOB accounts, other bank accounts, eNETS and Bill Payment. The default limit for funds transfers remains at S$5,000, which you can manage your limits via UOB Personal Internet Banking or the UOB TMRW app, or set lower limits to safeguard your banking transactions. Click on below button for the step-by-step guide.
Cards
UniAlerts
Keeps you informed of your transactions.
Avoid late payment of your UOB Credit Card bills and get instant updates of your account activities via UniAlerts.
Login to UOB Personal Internet Banking here and click on Account Services > Manage Alerts to register – make sure your contact details are updated.
Digital Banking
Default transaction notification set at S$100
You may still customise your transaction notification threshold via UOB Personal Internet Banking.
Digital Banking
Mandating transaction alert for Cashier’s order and Demand Draft
Digital Banking
Additional transaction signing required for transfers above $5,000 to added payees
This measure caps the amount that a scammer may pilfer without phishing for your transaction signing code.
Digital Banking
12-hour cooling period transfers to all new payees
This measure prevents scammers from adding new payees and performing funds transfers immediately. You will be notified via SMS when adding new payees.
Cards
Credit/Debit Card Security Alert
Receive SMS alerts for transactions you make on your credit/debit card.
Digital Banking
12-hour cooling period on activation of new Digital Token
If you are alerted to an unauthorised token activation, please call our Fraud Hotline immediately.
General Banking
Removal of clickable phone numbers in bank-sent emails and SMSes
We had removed all clickable phone numbers in our emails and SMSes to you as our additional measure to protect you from scammers. Any SMS or email claiming to be from UOB that contains a link in the phone number will likely be a scammer. Do not click.
Digital Banking
Receive 'New Device Login' alerts
Alerts are sent via email when signing in from a different device or browser for the first time. If you detect any unauthorised logins, please contact the Fraud Hotline immediately.
Digital Banking
Automatic Logout Feature
Inactive Internet Banking sessions will be detected by our system and you will automatically be logged out to ensure your account details are not compromised.
Digital Banking
Unique Login Credentials
Access your Internet Banking account with a unique Username and Password that cannot be used by anyone else.
Self-service "Kill Switch" feature
Disable your digital access instantly with our self-service “kill switch” feature, if you suspect that your account has been compromised.
3 ways to do so:
- Call our 24-hour Fraud Hotline at 6255 0160 › press 2
- Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) › press 1 (to report a case) › press 2 (to activate Kill Switch)
- Make a report at our nearest UOB branch
Once the digital access is disabled, you will receive a SMS notification and any active login session will be logged out. Upon activating our self-service "kill switch" feature, our UOB Customer Service Officer will contact you within 24 hours to assist with your compromised bank account/cards.
To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.