How UOB protects you

How UOB protects you

Enjoy convenience and confidence with UOB online banking, thanks to our multi-layered security approach. Learn more about how we keep your transactions safe.

UOB Security Measures

  • All
  • General Banking
  • Digital Banking
  • Cards
Get extra protection for your money
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General Banking

Get extra protection for your money

Digital scams are on the rise. Give your savings an added layer of security with the all-new UOB LockAway AccountTM and transfer in money to keep it locked away from digital scams.

Add on the UOB LockAway Account today for greater peace of mind, for money you don’t need everyday access to. Any withdrawal of funds must be done in-person at any of our UOB branches in Singapore.

Lock away any amount. No minimum, no maximum, no fall-below fees.

Insured up to S$100k by SDIC.

    Restrict access to UOB TMRW app for unauthorised apps
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    Digital Banking

    Restrict access to UOB TMRW app when unauthorised apps are detected

    We will restrict your access to UOB TMRW app when mobile apps with risky permissions are detected, as this may compromise your banking and personal information. The name of the app will be highlighted on the screen. The UOB TMRW session will be terminated, and you will then be directed back to the login page.

      Restrict access to UOB TMRW app when screen sharing is detected
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      Digital Banking

      Restrict access to UOB TMRW app when screen sharing is detected

      We will restrict your access once we detect any apps/tools attempting to gain access to your UOB TMRW app. This measure is necessary to protect your online banking data.  In order for you to continue using UOB TMRW app, you will need to stop screen sharing on the other app/tool, before being redirected to the login screen.

        Kill Switch
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        Digital Banking

        Kill Switch (Disable Internet Banking and Mobile Banking access)

        You can instantly disable your digital access with our emergency self-service “kill switch” feature, if you suspect that your account has been compromised.

        3 ways to do so:
        Call our 24-hour Fraud Hotline at 6255 0160 > press 2
        Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) > press 1 > press 2
        Make a report at our nearest UOB branch

        Once the digital access is disabled, you will receive a SMS notification and any active login session will be logged out.

        Upon activating our self-service "kill switch" feature, our UOB Customer Service Officer will contact you within 24 hours to assist with your compromised bank account/cards.

        To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.

          Replace or block your card
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          Cards

          Replace or block your card

          No more waiting on hold. You can now report a lost card, request for a replacement card or temporarily/permanently block your card. If you have temporarily blocked your card, you will be able to unblock your card later on UOB TMRW.

          For lost card

          Simply log in to UOB TMRW and tap on "Accounts" > Select the affected card > Tap on "Lost card" to proceed. For full step-by-step guide, please click here.

          For fraudulent transactions

          If you wish to block your card for fraudulent transactions, please log in to UOB TMRW and tap on "Accounts" > Select the affected card > Tap on "Fraud" to block your card > Contact UOB Fraud 6255 0160 to report on your fraudulent transactions. For full step-by-step guide, please click here.

          If you wish to unblock your card, please contact UOB Customer Service Hotline at 1800 222 2121 for assistance.

            Stay updated on your incoming PayNow transactions
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            Digital Banking

            Stay updated on your incoming PayNow transactions

            From 1 Mar 2023, we will phase out SMS notifications for incoming PayNow transactions. Customers will be notified via email and push notifications on UOB TMRW.

              Protecting your transactions on Personal Internet Banking and UOB TMRW
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              Digital Banking

              Protecting your transactions on Personal Internet Banking and UOB TMRW

              From 13 December 2022, we will be implementing an extra layer of authentication by sending a One-Time Password (OTP) to your registered email to complete selected high-risk transactions on Personal Internet Banking and TMRW.

                Alerts for your GIRO transactions
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                Digital Banking

                Alerts for your GIRO transactions

                We are committed to ensure that you have a safe and secure banking experience without compromising on convenience.

                  Revision of funds transfer limit
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                  Digital Banking

                  Revision of funds transfer limit

                  With effect from 4 November 2023, the maximum transfer limit had been revised to S$200,000 for all customers. This applies to fund transfers to other UOB accounts, other bank accounts, eNETS and Bill Payment. The default limit for funds transfers remains at S$5,000, which you can manage your limits via UOB Personal Internet Banking or the UOB TMRW app, or set lower limits to safeguard your banking transactions. Click on below button for the step-by-step guide.

                    UniAlerts
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                    Cards

                    UniAlerts

                    Keeps you informed of your transactions.
                    Avoid late payment of your UOB Credit Card bills and get instant updates of your account activities via UniAlerts.
                    Login to UOB Personal Internet Banking here and click on Account Services > Manage Alerts to subscribe – make sure your contact details are updated.

                      Default transaction notification set at S$100
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                      Digital Banking

                      Default transaction notification set at S$100

                      You may still customise your transaction notification threshold via UOB Personal Internet Banking.

                        Mandating transaction alert for Cashier’s order and Demand Draft
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                        Digital Banking

                        Mandating transaction alert for Cashier’s order and Demand Draft

                        For security reasons, we have mandated transaction alerts for Cashier’s Orders and Demand Drafts. The unsubscribe option of the transaction alerts will no longer be available.

                          Additional transaction signing required for transfers above $5,000 to new payees
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                          Digital Banking

                          Additional transaction signing required for transfers above $5,000 to added payees

                          This measure caps the amount that a scammer may pilfer without phishing for your transaction signing code.

                            12-hour cooling period transfers to all new payees
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                            Digital Banking

                            12-hour cooling period transfers to all new payees

                            This measure prevents scammers from adding new payees and performing funds transfers immediately. You will be notified via SMS when adding new payees.

                              Credit/Debit Card Security Alert
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                              Cards

                              Credit/Debit Card Security Alert

                              Receive SMS alerts for transactions you make on your credit/debit card.

                                12-hour cooling period on activation of new Digital Token
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                                Digital Banking

                                12-hour cooling period on activation of new Digital Token

                                If you are alerted to an unauthorised token activation, please call our Fraud Hotline immediately.

                                  Removal of clickable phone numbers in bank-sent emails and SMSes
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                                  General Banking

                                  Removal of clickable phone numbers in bank-sent emails and SMSes

                                  We had removed all clickable phone numbers in our emails and SMSes to you as our additional measure to protect you from scammers. Any SMS or email claiming to be from UOB that contains a link in the phone number will likely be a scammer. Do not click.

                                    Receive 'New Device Login' alerts
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                                    Digital Banking

                                    Receive 'New Device Login' alerts

                                    Alerts are sent via email when signing in from a different device or browser for the first time. If you detect any unauthorised logins, please contact the Fraud Hotline immediately.

                                      Automatic Logout Feature
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                                      Digital Banking

                                      Automatic Logout Feature

                                      Inactive Internet Banking sessions will be detected by our system and you will automatically be logged out to ensure your account details are not compromised.

                                        Unique Login Credentials
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                                        Digital Banking

                                        Unique Login Credentials

                                        Access your Internet Banking account with a unique Username and Password that cannot be used by anyone else.

                                          Compare accounts

                                          Self-service "Kill Switch" feature

                                          Self-service "Kill Switch" feature

                                          Disable your digital access instantly with our self-service “kill switch” feature, if you suspect that your account has been compromised.

                                          3 ways to do so:

                                          • Call our 24-hour Fraud Hotline at 6255 0160 › press 2
                                          • Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) › press 1 (to report a case) › press 2 (to activate Kill Switch)
                                          • Make a report at our nearest UOB branch

                                          Once the digital access is disabled, you will receive a SMS notification and any active login session will be logged out. Upon activating our self-service "kill switch" feature, our UOB Customer Service Officer will contact you within 24 hours to assist with your compromised bank account/cards.

                                          To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.

                                          Call Hotline Find UOB Branch

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                                          Make TMRW yours, download now!