How UOB protects you

Stay updated on your incoming PayNow transactions

From 1 Mar 2023, we will phase out SMS notifications for incoming PayNow transactions. Customers will be notified via email and push notifications on UOB TMRW. To ensure your PayNow transactions notifications are not disrupted, please enable your push notification on your phone settings and update your email address today. Visit here for more information.

Protecting your transactions on Personal Internet Banking and UOB TMRW

From 13 December 2022, we will be implementing an extra layer of authentication by sending a One-Time Password (OTP) to your registered email to complete selected high-risk transactions on Personal Internet Banking and TMRW.

If you have not provided/updated your email address with us, a SMS OTP will be sent to your mobile number as a temporary alternative.

To ensure your online transactions are not disrupted, update your email address today. Login to your UOB TMRW app and select Services > Contact details or UOB Personal Internet Banking and select My Profile under your name.

Alerts for your GIRO transactions

We are committed to ensure that you have a safe and secure banking experience without compromising on convenience. With effect from 22 October 2022, you will no longer receive any alerts of GIRO debit transactions unless you have made a preferred SMS or email alerts through UOB Personal Internet Banking before this date. To update or review your personalised GIRO alert options, please log in to UOB Personal Internet Banking.

Mandating transaction alert for Cashier's order and Demand Draft

For security reasons, we have mandated transaction alerts for Cashier’s Orders and Demand Drafts. The unsubscribe option of the transaction alerts will no longer be available. For customers who have previously unsubscribed, we will automatically subscribe you back to the SMS option with the default alert trigger amount of S$1,000. To customise the alert mode and trigger amount, log in to UOB Personal Internet Banking to select the alert mode and new amount.

Revision of funds transfer limit

If you had not made any changes to your transfer limit before, your transfer limit would remain as the default limit of S$5k. If you had made changes to your transfer limit before, your new transfer limit will be the lower amount between ‘Transfers to other UOB accounts’ and ‘Transfers to other accounts’, effective from 30 July 2022.

Example:

• Your scheduled transfer(s): S$50k
• Your current limit under 'Transfers to other UOB accounts': S$60k
• Your current limit under 'Transfers to other accounts': S$10k
• If no changes are made to the transfer limit before 30 July 2022, the new limit will be S10k, which is the lower amount between 'Transfers to other UOB accounts' and 'Transfers to other accounts'. This will affect the scheduled transfer(s).
  
  

For customers who have made scheduled transfer(s), you may log in to UOB TMRW app or UOB Personal Internet Banking to update your current transfer limit.

• For any updates of transfer limit before 30 July 2022, please note that the new transfer limit will be set as the lower amount between 'Transfers to other UOB accounts' and 'Transfers to other accounts'. Please ensure that the lower amount is sufficient for your scheduled transfer(s).
• Any updates of transfer limits made from 30 July 2022, please note that the limit between 'Transfers to other UOB accounts' and 'Transfers to other accounts' will be a shared limit. To protect your exposure to possible scams, the option for daily transfer limits will be capped and revised as follow:

*^ The maximum limit is at S$100k applies to Personal Banking customers and Wealth Banking customers. For Privilege Banking, Privilege Reserve and Private Banking customers, the maximum limit is at S$200k. The above-mentioned limit is a shared limit for the transfer type as listed in the respective tables.

To update your transfer limit, please have your digital token code ready and follow the steps here.