How UOB protects you

How UOB protects you

Enjoy convenience and confidence with UOB online banking, thanks to our multi-layered security approach. Learn more about how we keep your transactions safe.


UOB Security Measures

  • All
  • Digital Banking
  • Cards
  • General Banking
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Digital Banking

Kill Switch (Disable Internet Banking and Mobile Banking access)

You can instantly disable your digital access with our emergency self-service “kill switch” feature, if you suspect that your account has been compromised.

3 ways to do so:
Call our 24-hour Fraud Hotline at 6255 0160 > press 2
Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) > press 1 > press 2
Make a report at our nearest UOB branch

Once the digital access is disabled, you will receive a SMS notification and any active login session will be logged out.

Upon activating our self-service "kill switch" feature, our UOB Customer Service Officer will contact you within 24 hours to assist with your compromised bank account/cards.

To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.

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    Digital Banking

    Stay updated on your incoming PayNow transactions

    From 1 Mar 2023, we will phase out SMS notifications for incoming PayNow transactions. Customers will be notified via email and push notifications on UOB TMRW.

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      Digital Banking

      Protecting your transactions on Personal Internet Banking and UOB TMRW

      From 13 December 2022, we will be implementing an extra layer of authentication by sending a One-Time Password (OTP) to your registered email to complete selected high-risk transactions on Personal Internet Banking and TMRW.

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        Digital Banking

        Alerts for your GIRO transactions

        We are committed to ensure that you have a safe and secure banking experience without compromising on convenience.

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          Digital Banking

          Revision of funds transfer limit

          For improved security to protect your exposure to any possible scams, we had revised the funds transfer limits with effect from 30 July 2022. This applies to fund transfers to other UOB accounts, other bank accounts, eNETS, Telegraphic Transfer and PromptPay.

            unialerts
            Cards

            UniAlerts

            Keeps you informed of your transactions.
            Avoid late payment of your UOB Credit Card bills and get instant updates of your account activities via UniAlerts.
            Login to UOB Personal Internet Banking here and click on Account Services > Manage Alerts to register – make sure your contact details are updated.

              default_limit_for_funds_transfers_is_now_s$5,000
              Digital Banking

              Default limit for funds transfers is now S$5,000

              Limit is customisable via UOB Personal Internet Banking or the UOB TMRW app.

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                Digital Banking

                Default transaction notification set at S$100

                You may still customise your transaction notification threshold via UOB Personal Internet Banking.

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                  Digital Banking

                  Mandating transaction alert for Cashier’s order and Demand Draft

                  For security reasons, we have mandated transaction alerts for Cashier’s Orders and Demand Drafts. The unsubscribe option of the transaction alerts will no longer be available.

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                    Cards

                    Replace or block your card

                    No more waiting on hold. You can now report a lost card, request for a replacement card or temporarily/permanently block your card. If you have temporarily blocked your card, you will be able to unblock your card later on UOB TMRW.

                    For lost card

                    Simply log in to UOB TMRW and tap on "Accounts" > Select the affected card > Tap on "Lost card" to proceed. For full step-by-step guide, please click here.

                    For fraudulent transactions

                    If you wish to block your card for fraudulent transactions, please log in to UOB TMRW and tap on "Accounts" > Select the affected card > Tap on "Fraud" to block your card > Contact UOB Fraud 6255 0160 to report on your fraudulent transactions. For full step-by-step guide, please click here.

                    If you wish to unblock your card, please contact UOB Customer Service Hotline at 1800 222 2121 for assistance.

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                      Digital Banking

                      Additional transaction signing required for transfers above $5,000 to new payees

                      This measure caps the amount that a scammer may pilfer without phishing for your transaction signing code.

                        12-hour_cooling_period_transfers_to_all_new_payees
                        Digital Banking

                        12-hour cooling period transfers to all new payees

                        This measure prevents scammers from adding new payees and performing funds transfers immediately. You will be notified via SMS when adding new payees.

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                          Digital Banking

                          12-hour cooling period on activation of new Digital Token

                          If you are alerted to an unauthorised token activation, please call our Fraud Hotline immediately.

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                            General Banking

                            Removal of clickable phone numbers in bank-sent emails and SMSes

                            We had removed all clickable phone numbers in our emails and SMSes to you as our additional measure to protect you from scammers. Any SMS or email claiming to be from UOB that contains a link in the phone number will likely be a scammer. Do not click.

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                              Cards

                              Credit/Debit Card Security Alert

                              Receive SMS alerts for transactions you make on your credit/debit card.

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                                Digital Banking

                                Receive 'New Device Login' alerts

                                Alerts are sent via email when signing in from a different device or browser for the first time. If you detect any unauthorised logins, please contact the Fraud Hotline immediately.

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                                  Digital Banking

                                  Automatic Logout Feature

                                  Inactive Internet Banking sessions will be detected by our system and you will automatically be logged out to ensure your account details are not compromised.

                                    removal_of_all_clickable_links_in_our_smses_and_emails
                                    General Banking

                                    Removal of all clickable links in our SMSes and emails

                                    Any SMS claiming to be from UOB that contains a link will likely be a scammer. Do not click.

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                                      Digital Banking

                                      Manage transaction limits

                                      Manage payment or transfer limits with ease on UOB TMRW. You can set lower limits to safeguard your banking transactions. View the step-by-step guide.

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                                        Digital Banking

                                        Unique Login Credentials

                                        Access your Internet Banking account with a unique Username and Password that cannot be used by anyone else.

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                                          Self-service "Kill Switch" feature

                                          Self-service "Kill Switch" feature

                                          Disable your digital access instantly with our self-service “kill switch” feature, if you suspect that your account has been compromised.

                                          3 ways to do so:

                                          • Call our 24-hour Fraud Hotline at 6255 0160 › press 2
                                          • Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) › press 1 › press 2
                                          • Make a report at our nearest UOB branch

                                          Once the digital access is disabled, you will receive a SMS notification and any active login session will be logged out. Upon activating our self-service "kill switch" feature, our UOB Customer Service Officer will contact you within 24 hours to assist with your compromised bank account/cards.

                                          To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.

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