UOB Personal Internet Banking/UOB TMRW FAQ

• Our recommended system setup for accessing UOB Personal Internet Banking is as follows:
  • PC configuration:
  • With Internet connection
  • Windows XP, Windows 7, Windows 8, Windows 8.1
  • Best viewed using these web browsers:
    
    • Internet Explorer 9.0/10.0/11.0, Google Chrome
• Macintosh configuration:
  
  • Mac (Lion), Mac (Mountain Lion), Mac (Mavericks), Mac (Yosemite)
  • With Internet connection
  • Best viewed using these web browsers:
  • Safari, Google Chrome
• iPhone & iPad configuration
  
  • iOS 8 or above
  • Best viewed using these web browsers:
    
    • Safari, Google Chrome
• Android devices configuration
  
  • Android OS 4.4.2 browser

    
    

*Please note that all Beta versions are not supported.

UOB Personal Internet Banking employs 128-bit Secure Sockets Layer (SSL), which is internationally recognised as the highest standard in commercially available encryption technology. 128-bit Secure Sockets Layer (SSL) is adopted by banks in Singapore and financial institutions worldwide. Your browser must support 128-bit encryption to enable your access to UOB Personal Internet Banking. To check your browser's encryption level, follow the steps below:


• Microsoft Internet Explorer
  
  • Select 'Help' from the Internet Explorer menu bar.
  • Select 'About Internet Explorer' from the drop-down menu.
  • The 'About Internet Explorer' dialog box will provide information on your browser version
  • and encryption level.
• Firefox version
  
  • Select 'Help' from the Firefox menu bar.
  • Select 'About Mozilla Firefox' from the drop-down menu.
  • The 'About Mozilla Firefox' dialog box will provide information on your browser version.

All UOB customers holding at least one of the following accounts can bank with UOB PIB/ UOB TMRW:

• Current or Savings Account(s)
• Fixed or Structured Deposit(s)
• Investment Account(s) – High Yield, Wealth Premium, CPF Investment, Supplementary
• Retirement Scheme (SRS) and Unit Trust(s) Credit Card(s)
• CashPlus or any other Loan(s)

Your phone device must also be able to run UOB TMRW app. UOB TMRW runs on any iOS device with iOS11.0 or higher or an Android device running 8.0 or higher. Older operating systems (OS) tend to have security vulnerabilities that could be exploited by fraudsters. This is why as a bank, we assess periodically and increase the minimum iOS and Android OS supported for the UOB TMRW app.

No. There are no additional charges when using UOB PIB/ UOB TMRW to bank.
The use of certain banking services including but not limited to making a cash advance transfer or a foreign currency transfer will incur existing fees.

UOB Personal Internet Banking/UOB TMRW app lets you access your bank accounts and carry out banking transactions online anywhere with an Internet connection. It is a convenient way to manage your finances, as it is available around the clock.

When you successfully complete a transaction on UOB PIB/UOB TMRW, you will be given a transaction reference number on-screen. This applies to all digital transactions except 'Enquiries'. It is important that you wait for the transaction reference number to appear on your screen before you change screens or exit from UOB Personal Internet Banking/UOB TMRW app. Please take note of this transaction reference number for your future correspondences with the Bank.

No worries, just fill up this form.

Just reset your password with this form.

Your username can't be changed.

Just reset your password with this form. Or, log in to Personal Internet Banking and go to 'My Profile' > 'PASSWORD'.

Got a new number? Launch UOB TMRW app and tap the 'Services' icon on the bottom bar and go to 'Contact details' to change it. Alternatively, you can also fill in this form: https://www.uob.com.sg/web-resources/personal/pdf/personal/useful/personal-resource/others/change-address.pdf.

Just tap the 'Services' icon on the bottom bar. Then, go to 'App and security' > 'Log in with Face ID'.

Just tap the 'Services' icon on the bottom bar. Then, go to 'App and security' > 'Log in with Touch ID/Fingerprint ID'.

Just tap the 'Services' icon on the bottom bar. Then, go to 'App and security' > 'Log in with Face ID'.

Just tap the 'Services' icon on the bottom bar. Then, go to 'App and security' > 'Log in with Touch ID/Fingerprint ID'.

A digital token is just like a physical one, except that it's built into our mobile app on your phone. Only you can access it when making secure transactions. With this, you no longer need to get OTPs (One-Time Passwords) through SMS or the physical token. Do note that, Digital token is required for login to UOB TMRW app from Oct 2023 onwards.

All UOB customers with UOB TMRW or Personal Internet Banking can sign up for Digital Token. You would need your card number and PIN or your bank registered Email address/Mobile number during the registration process.

If you don't remember your Card PIN, you can reset it depending on the kind of card you are holding. For ATM Card, you may visit your nearest Branch or fill up this form for a card replacement.- For Debit/Credit Card, you may log in to UOB TMRW to request for your Card PIN instantly. You will need your physical token on hand to perform this transaction. Click here to find out how. Or you could call our Hotline at 1800 222 2121 for assistance. You can then register for Digital Token using your Card Number and reset PIN. Alternatively, you may register for Digital Token using your bank registered email address and mobile number.

You will receive a push notification on the mobile device you registered for Digital Token. Tap on the notification and UOB TMRW will launch with a pop-up on the transaction details. Tap “Confirm” on the pop-up to proceed.
If you did not receive the notification, there will be a prompt with instructions on how to proceed. Launch UOB TMRW, tap on Digital Token and follow the on-screen instructions on how to generate a One-Time Password (OTP).

There may be poor network connectivity or you may have turned off notifications for UOB TMRW. In such instances, follow the on-screen instructions to generate a One-Time Password (OTP) for your transactions.

You are still able to authorise transactions but the process will require more steps. You will need to launch UOB TMRW, tap on Digital Token and generate a One-Time Password.

For iOS devices
Access Settings → Select Notifications → Select UOB Singapore → Turn on “Allow Notifications”

For Android devices
Access Settings → Select Notifications → Select UOB Singapore → Turn on Notifications

1) Tap on 'Services' tab on the bottom navigation bar
2) Tap on 'Settings'
3) Tap on 'Remove Digital Token' and follow the onscreen instructions

No, there are no additional charges for using Digital Token.

It's faster. With a digital token, you no longer need to wait for SMS or physical token OTPs (One-Time Passwords) when making secure transactions. Do note that, Digital token is required for login to UOB TMRW app from Oct 2023 onwards.

Just tap the 'Digital token' icon on the login screen. You'll need your ATM PIN or your bank registered Email address/Mobile number to set it up!

It adds another layer of security as you must enter the code provided by your digital token to confirm transactions like adding a payee or moving bigger sums of money.

Remove the digital token from your device and set it up again. Tap on the 'Services' icon on the bottom bar. Then, go to 'App and security' > 'Remove digital token'.

Just tap on the 'Services' icon on the bottom bar. Then, go to 'App and security' > 'Change digital token code'.

Yes. The digital token on your old device will be removed once you do so.

Don't panic. Just call us at 1800 222 2121 and we'll remove your digital token from your device to stop any unauthorised transactions. If you're overseas, call (65) 6222 2121 instead. Do also contact your mobile carrier to temporarily deactivate your line while you get a new SIM card.

To access UOB TMRW App, you will need to have a Digital Token. However, you can still use the Physical Token to login to your Personal Internet Banking.

You can call our UOB General Hotline at 1800 222 2121 or visit your nearest UOB branch to submit your request for a replacement.

We would like to recommend you, to switch to our Digital Token instead of replacing your Physical Token for added convenience. You can set up your Digital Token here. Alternatively, you can call our UOB General Hotline at 1800 222 2121 or visit your nearest UOB branch to submit your request for a replacement.

UOBSDeviceAlert@UOBgroup.com is the official email from UOB. This is an email alert sent from our system to inform you that you had logged in to UOB Personal Internet Banking through the device stated in the email.


Examples of the device alert notifications that you will receive from the bank:
A) When you log in to UOB TMRW app through a new phone device:

B) When you log in to Personal Internet Banking through a new browser:

If this is not the browser that you normally use to log in, we will send you an alert the first time you log in using this browser. But we will not send you again if you use the same browser the next time.

This is because the browser you have used has hindered us from collecting the browser information. Hence, the email alert will display that it is an unknown device.

If you have logged in to a newly installed UOB TMRW app, we will send you an alert when you log in for the first time. Rest assured that we will not send you an alert if you log in again from this device unless you uninstall and install the app again.

If you are logging in to the UOB TMRW app from a different device, then yes, a new email alert will be sent to you to inform you of the login activity.

This means that you have just logged in to Personal Internet Banking through Google Chrome version 95.

This means that you have just logged in to UOB TMRW app from an Android device version 8.0.0, model is SM-G955F.

You will only receive the email alert if you have an updated bank registered email address with UOB. To ensure that your email address is updated, please log in to UOB TMRW or Personal Internet Banking to verify and update your email address.

We will only list out 6 types of browsers: Opera, Edge, Chrome, Safari, Firefox and IE. Other browsers will show either Safari if you have logged in through an IOS device, or Chrome, if you have logged in from an Android device.

Tap on the 'Accounts' icon on the bottom bar. Then, select your new credit card and follow the onscreen instructions.

Tap on the 'Accounts' icon on the bottom bar. Then, select your new credit card and follow the onscreen instructions.

To turn off push notifications, navigate to your phone settings.
Note that if you don't allow push notifications, you'll not be able to authorise your Personal Internet Banking transactions or requests with the digital token on UOB TMRW. You can still authorise them with a SecurePlus token by tapping on the 'Did not get notification' message and following the instructions from there.

You should block your affected card(s) immediately via UOB TMRW app by following this step-by-step guide. If you do not have digital access, please contact our dedicated 24/7 Fraud hotline at 62550160 for assistance.

To file a police report, please visit the nearest police station or file it online via SingPass.

Yes, you are strongly encouraged to lodge a police report. To file a police report, please visit the nearest police station or through online via SingPass.

Yes, it is immediate. To block your card, please follow the following steps:

• Log in to UOB TMRW and tap on "Accounts"
• Select the affected card
• Go to “Settings”, tap on "Fraud" to block your card

Refer to our step-by-step guide for more information.

You may contact our dedicated 24-hour Fraud hotline at 6255 0160 to block your card.

No, Kill Switch does not block card transactions. For unauthorised card transactions, please block your affected card(s) immediately via UOB TMRW app by following this step-by-step guide. If you do not have digital access, please contact our dedicated 24-hour Fraud hotline at 6255 0160 for assistance.

If you suspect that you have unauthorised card transaction(s), please follow these steps:

Step 1: Block your affected credit/debit card via the UOB TMRW app

Launch the UOB TMRW app to block your affected credit/debit card. This will stop all new attempted transactions/payments immediately.

How to do so:

1. Log in to UOB TMRW and tap on "Accounts"
2. Select the affected card
3. Go to “Settings, tap on “Fraud” to block your card

Refer to our step by step guide for more information.

Step 2: Contact our dedicated 24/7 Fraud Hotline at 6255 0160 and press “1” to report a case

You will need to provide the following details:

1. Date and time of the fraud
2. Describe how the fraud occurred
3. The fraudulent transactions on your cards (if any)
4. A copy of the police report. To file a police report, please visit your nearest police station or file it online via Singpass.

If you suspect you have unauthorised bank account transactions, please disable your digital access by following these steps to activate Kill Switch. Click here to find out more.

This will disable your digital access to Personal Internet Banking and UOB TMRW app instantly.

Note: Do note that Kill Switch does not block or terminate your card(s). Please click here to learn how to block your card.

You will receive an SMS notification informing you that the activation of Kill Switch is successful.

There are 3 ways to do so:

• Call our 24-hour Fraud Hotline at 6255 0160 › press 2
• Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) › press 1 (to report a case) › press 2 (to activate Kill Switch)
• Make a report at our nearest UOB branch

To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.

Please click here to learn about the latest scam threats so that you can stay vigilant and watch out for these scams.

Yes, your banking security remains our top priority, and we are committed to protecting you from scams. Click here to learn more about the measures that UOB has put in place to protect you.

Please click here to learn more on security tips to safeguard your online banking activities.

Your banking security remains our top priority, and we are committed to protecting you from scams. UOB has a range of measures to protect our customers.

Aside from your username and password, we use a digital token to verify your identity for certain transactions. These include adding a payee or transferring bigger sums of money. If you have not set up your digital token, an SMS OTP (One-Time Password) will be required to complete the transaction.

You should also use good practices to avoid getting scammed via safeguarding your personal details such as NRIC, mobile number, address) and banking credentials such as username, password, OTP, PIN, card details.

DO NOT divulge your personal details and banking credentials in any of these scenarios:

1. to any person whom you have not met over phone call
2. keying into any suspicious websites from links
3. keying into any suspicious mobile apps not downloaded from the official app stores of your phone

If you have provided personal information to an unverified third party, please disable your digital access via the Kill switch steps and immediately lodge a police report. For more information, click here.

We will contact you as soon as we receive a response from the merchant(s) on the cancellation request within 13 business days from your report date. Alternatively, you may contact our 24-hour Fraud hotline at 6255 0160 for assistance.

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