How you can protect yourself

How you can protect yourself

Stay safe with extra measures that you can do simply from anywhere, at home, at work, anywhere, from your phone.

Tips to protect yourself against scams

The best line of defence to fight scams effectively is still public’s vigilance. Please follow these tips to protect yourself.
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New ScamShield Suite to block scam calls and SMSesNEW!

The ScamShield app has been enhanced with features such as scam message and call checks, AI-powered call blocking and SMS filtering, and scam reporting across WhatsApp, Telegram, SMS, calls and other channels.

Enhance your scam protection with the ScamShield app today!

ScamShield is a joint effort by the Ministry of Home Affairs, the Singapore Police Force, Open Government Products, and the National Crime Prevention Council. Click here for more information.

/Protect your savings from digital scams with Money Lock

Protect your savings from digital scams with Money LockNEW!

Set a Money Lock amount in your existing UOB accounts to prevent unauthorised withdrawals. Rest assured, your money continues to earn the same interest (up to 6% p.a. for UOB One Account). Simply use the UOB TMRW app or visit any UOB ATM in Singapore to lock any amount, anytime. You can unlock your funds at any UOB ATM in Singapore.

SGD deposits are insured up to S$100k by SDIC.

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Do not click on suspicious links

UOB will never send you SMS or email with a clickable link. UOB will never ask you to download another app or make a fund transfer to a third-party account. If unsure, verify it on official channels (such as our official UOB website)

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Do not download apps from third-party websites

Use only apps from official app stores, as installing unknown apps may put your phone and data at risk as they may contain malware, such as viruses, Trojans, and spyware. This malware can steal your personal information, damage your device, or even take control of your device.

To prevent this:
Go to "Settings" > "Security and Privacy"* > "Install unknown apps" and verify that no app is granted permission to install other applications from untrusted sources.

*Please note that the above path may differ by device manufacturer and operating system.

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Keep your devices up to date

Ensure that you install your updates from official sources such as your device’s standard OS update feature, browser or a trusted app store as follows:
Official app stores: Apple App Store, Google Play Store and Huawei AppGallery
Browser examples: Chrome, Safari, Internet Explorer and Firefox
Operating systems examples: Windows operating system (OS), Macintosh OS, iOS and Android OS. Updates often include security patches that protect against vulnerabilities

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Reinforce your devices

Install a reputable anti-virus/malware protection software or use Google Play Protect to help keep your apps safe and your data private. Also remember to use biometrics, a strong password or relevant mechanisms to prevent unauthorised use

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Avoid using public/unsecured WiFi

Avoid using public/unsecured WiFi when you perform banking transactions or are transacting with sensitive information. Scammers can use these Wifi networks to snoop and pry on your device

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Never disclose your details

Keep your personal/internet banking details and one-time passwords (OTPs) confidential at all times and do not divulge it to anyone. UOB and our partners will never request for your details

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Always stay updated

Always update your contact details such as your email address and mobile number to receive timely notifications and alerts about your account and to detect fraud early

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Always log out

Always log out after an online banking session

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Change your password regularly and use strong passwords

Do not use personal information such as your NRIC, name, telephone number and birth date. Instead, create complex, long passwords with a mix of special characters, numbers, and uppercase and lowercase letters.

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Don’t record passwords

Avoid keeping sensitive information on your devices’ note-taking apps

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Do not grant remote access

Do not grant remote access of your computer to anyone or download any remote control software as instructed over the phone

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Always verify

Confirm the legitimacy of every offer before sharing them with your family, friends, and colleagues

/

Report suspicious offers to the police

Help protect others from becoming victims

/

Do not root or jailbreak your devices

Jailbreaking and Rooting weakens your device's built-in security features, which means malware can breach your mobile security and infect the rooted software if it’s not protected by effective mobile antivirus

/

New ScamShield Suite to block scam calls and SMSesNEW!

The ScamShield app has been enhanced with features such as scam message and call checks, AI-powered call blocking and SMS filtering, and scam reporting across WhatsApp, Telegram, SMS, calls and other channels.

Enhance your scam protection with the ScamShield app today!

ScamShield is a joint effort by the Ministry of Home Affairs, the Singapore Police Force, Open Government Products, and the National Crime Prevention Council. Click here for more information.

/Protect your savings from digital scams with Money Lock

Protect your savings from digital scams with Money LockNEW!

Set a Money Lock amount in your existing UOB accounts to prevent unauthorised withdrawals. Rest assured, your money continues to earn the same interest (up to 6% p.a. for UOB One Account). Simply use the UOB TMRW app or visit any UOB ATM in Singapore to lock any amount, anytime. You can unlock your funds at any UOB ATM in Singapore.

SGD deposits are insured up to S$100k by SDIC.

/

Do not click on suspicious links

UOB will never send you SMS or email with a clickable link. UOB will never ask you to download another app or make a fund transfer to a third-party account. If unsure, verify it on official channels (such as our official UOB website)

/

Do not download apps from third-party websites

Use only apps from official app stores, as installing unknown apps may put your phone and data at risk as they may contain malware, such as viruses, Trojans, and spyware. This malware can steal your personal information, damage your device, or even take control of your device.

To prevent this:
Go to "Settings" > "Security and Privacy"* > "Install unknown apps" and verify that no app is granted permission to install other applications from untrusted sources.

*Please note that the above path may differ by device manufacturer and operating system.

/

Keep your devices up to date

Ensure that you install your updates from official sources such as your device’s standard OS update feature, browser or a trusted app store as follows:
Official app stores: Apple App Store, Google Play Store and Huawei AppGallery
Browser examples: Chrome, Safari, Internet Explorer and Firefox
Operating systems examples: Windows operating system (OS), Macintosh OS, iOS and Android OS. Updates often include security patches that protect against vulnerabilities

/

Reinforce your devices

Install a reputable anti-virus/malware protection software or use Google Play Protect to help keep your apps safe and your data private. Also remember to use biometrics, a strong password or relevant mechanisms to prevent unauthorised use

/

Avoid using public/unsecured WiFi

Avoid using public/unsecured WiFi when you perform banking transactions or are transacting with sensitive information. Scammers can use these Wifi networks to snoop and pry on your device

/

Never disclose your details

Keep your personal/internet banking details and one-time passwords (OTPs) confidential at all times and do not divulge it to anyone. UOB and our partners will never request for your details

/

Always stay updated

Always update your contact details such as your email address and mobile number to receive timely notifications and alerts about your account and to detect fraud early

/

Always log out

Always log out after an online banking session

/

Change your password regularly and use strong passwords

Do not use personal information such as your NRIC, name, telephone number and birth date. Instead, create complex, long passwords with a mix of special characters, numbers, and uppercase and lowercase letters.

/

Don’t record passwords

Avoid keeping sensitive information on your devices’ note-taking apps

/

Do not grant remote access

Do not grant remote access of your computer to anyone or download any remote control software as instructed over the phone

/

Always verify

Confirm the legitimacy of every offer before sharing them with your family, friends, and colleagues

/

Report suspicious offers to the police

Help protect others from becoming victims

/

Do not root or jailbreak your devices

Jailbreaking and Rooting weakens your device's built-in security features, which means malware can breach your mobile security and infect the rooted software if it’s not protected by effective mobile antivirus

Bank securely. Stay vigilant & ACT on any scam signs

Join us and the National Crime Prevention Council (NCPC) to ACT against scams
A - Add

A - Add

Add the various security features

– ScamShield App;
– Install and update trusted antivirus and anti-malware software; and
– Enable multi-factor authentication. to protect yourself against scams.

Update your contact details and enable alert notifications (SMS / email) to receive timely notifications for your transactions.

C - Check

C - Check

Check information with trusted sources. Do not click on links within SMS or emails. Do not respond to automated calls asking for approval on transactions or disclose your banking login details or OTP to anyone.

Use the official UOB TMRW app or website to login to UOB Personal Internet Banking.

Pay with confidence

T - Tell

Tell the bank and report to authorities immediately if you encounter any scams. If you suspect your account has been compromised, call our 24-hour Fraud Hotline at 6255 0160 to disable your digital access and block all your cards instantly with our emergency “Kill Switch” feature. Click here for more information.

Latest Scams

  • All
  • Phone, Text and SMS
  • Online platform
  • Email
  • Text and SMS
  • Phone
Beware of impersonation scams
beware_of_impersonation_scams
Phone, Text and SMS

Beware of impersonation scams

Bank staff and Singapore Government officials will NEVER ask members of the public to do the following over the phone:

  1. Ask you to transfer money, withdraw cash or buy physical commodities such as gold and pass to another person;
  2. Ask you to disclose banking details, including sharing the details on your mobile phone screen;
  3. Ask you to install mobile apps from unofficial app stores;
  4. To expect a call from or transfer your call to a person with another organization, for example from a bank staff to Police or government officials.

Staying vigilant against these scams is crucial to protect yourself from financial loss and identity theft. Click on the button to find out how.

    Impersonation Scam
    impersonation_scam
    Phone, Text and SMS

    Impersonation Scam

    Beware of scammers impersonating as staff from Alipay, WeChat or UnionPay asking you for your bank details and to transfer money to them on the pretext of cancelling the subscriptions associated with these services. To bolster their credibility or pressure victims, scammers send fake documents containing victims’ personal information via WhatsApp, impersonate MAS officers, claim victims' bank accounts are involved in money laundering. They may also send fake court orders or arrest warrants.

      Impersonation Scam
      impersonation_scam
      Phone, Text and SMS

      Impersonation Scam

      Beware of scammers impersonating as government officials, bank staff, and insurance agents contacting victims through phone, video calls or text messages. Scammers, who speak with local accent, may wear government uniforms and display official logos to deceive victims. They may also show bank accounts opened for victims, fake identity card or arrest warrants to intimidate victims to comply. Victims may be asked to pay outstanding charges, or transfer funds to a bank account which the authorities have supposedly set up for the victims. While the bank account will show the victim’s name, it does not belong to the victim but to a person controlled by the scammers.

        phishing_scam
        Online platform

        Phishing Scam

        Be on high alert for scammers who typically offer “attractive” deals to phish your personal banking information using fake payment websites or through social media messages. Sometimes, scammers may impersonate interested buyers or government officials to phish your personal banking information.

        Sharing online banking credentials such as credit card details, OTPs, card or ATM Pin could potentially expose you to unauthorised banking transactions including ATM withdrawals.

          Phishing scam
          phishing_scam
          Email

          Phishing scam

          Beware of phishing emails from scammers claiming to be from UOB requesting you to activate your Digital Token via email. If in doubt, verify the authenticity of the information with our official website or sources and do not respond to an unfamiliar sender.

            Chinese digital subscription services Impersonation Scam
            chinese_digital_subscription_services_impersonation_scam
            Phone, Text and SMS

            Chinese digital subscription services Impersonation Scam

            The Singapore Police Force advises the public to be on high alert for scammers impersonating as staff from Chinese services such as Tencent, WeChat or UnionPay. Such scams involve free trial subscriptions which victims may have signed up for (e.g insurance coverage, in-app anti-harassment functions, WeChat subscriptions)

            Scammers would typically ask victims to verify their identities and bank accounts, by requiring them to provide their personal information and to make monetary transfers to various bank accounts. The victims were assured that their monies would be refunded upon successful verification. In some of the cases, the scammer would guide the victim through WhatsApp's screen sharing function to increase the bank transaction limit and perform the bank transfers.

              Compare accounts

              Kill Switch (Disable digital access and block your cards)

              Kill Switch
              (Disable digital access and block your cards)

              This will disable your digital access to Personal Internet Banking, UOB TMRW app and block all your UOB Debit/Credit cards instantly. Note that Kill Switch does not suspend these services. Learn more.

              2 ways to do so:

              • Call our 24-hour Fraud Hotline at 6255 0160  › Press 4 to activate Kill Switch Learn how
              • Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) > press 1 > press 2

              Upon activating our self-service "kill switch" feature, you will receive two SMS notifications confirming the activation of the Kill Switch, which disables your digital access and blocks all your UOB Debit/Credit cards.

              Any active digital login session will be terminated.

              To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.If you wish to re-enable all your UOB Debit/Credit cards, please unlock them via the UOB TMRW app, or call our General Hotline at 1800 222 2121, or visit your nearest UOB branch for assistance.


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