How you can protect yourself

How you can protect yourself

Stay safe with extra measures that you can do simply from anywhere, at home, at work, anywhere, from your phone.

Tips to protect yourself against scams

The best line of defence to fight scams effectively is still public’s vigilance. Please follow these tips to protect yourself.

Bank securely. Stay vigilant & ACT on any scam signs

Join us and the National Crime Prevention Council (NCPC) to ACT against scams
A - Add

A - Add

Add the various security features

– ScamShield App;
– Install and update trusted antivirus and anti-malware software; and
– Enable multi-factor authentication. to protect yourself against scams.

Update your contact details and enable alert notifications (SMS / email) to receive timely notifications for your transactions.

C - Check

C - Check

Check information with trusted sources. Do not click on links within SMS or emails. Do not respond to automated calls asking for approval on transactions or disclose your banking login details or OTP to anyone.

Use the official UOB TMRW app or website to login to UOB Personal Internet Banking.

Pay with confidence

T - Tell

Tell the bank and report to authorities immediately if you encounter any scams. If you suspect your account has been compromised, call our 24-hour Fraud Hotline at 6255 0160 to disable your digital access instantly with our emergency "Kill Switch" feature. If this is a card scam, block your card immediately on UOB TMRW app or call our dedicated 24/7 Fraud Hotline at 6255 0160 for assistance if you do not have digital access.

Latest Scams

  • All
  • Email
  • Phone
  • Online platform
  • Text and SMS
phishing_email_scam
Email

Phishing email scam

Received a suspicious email requesting for your Microsoft Office login credentials?

Be on high alert for phishing emails leading you to enter your Microsoft Office login credentials, which could potentially result in stolen credentials abused by scammers to perform nefarious activities.

    phishing_email_scam
    Email

    Phishing email scam

    Received a suspicious email about unusual account activities from an suspicious email domain?

    Verify the identity of the email sender by hovering over the sender’s name. The sender’s name may not match the email address. Be vigilant as scammers may be spoofing our UOB official email address to do so.

      uob_fraud_detection_centre_impersonation_scam
      Phone

      UOB Fraud Detection Centre Impersonation Scam

      Received a suspicious call from someone claiming to be from UOB asking about fraudulent transactions such as a Telegraphic Transfer? Be vigilant as scammers may be spoofing our UOB official phone numbers to do so. Please also be reminded that we will never ask for your banking credentials or transfer your line to police or other law enforcement entities. If in doubt, call our dedicated 24/7 Fraud Hotline 6255 0160 to verify.

        fake_uob_banking_app
        Online platform

        Fake UOB Banking app

        Beware of scammers asking you to download a fake UOB MightyBiz app. This is a malware that will steal your personal and banking details when installed on your phone.

          illegitimate_invite_from_uob
          Email

          Illegitimate invite from UOB

          Watch out for a fake invitation to attend a Meet and Greet session with Taylor Swift. This is untrue and is not issued by UOB. Call our dedicated 24/7 Fraud Hotline at 6255 0160 if unsure.

            uob_employees_impersonation_scam
            Online platform

            UOB Employees Impersonation Scam

            Be on high alert for scammers posing as UOB employees with fake signatures or documents scamming you to transfer money to them. Call our dedicated 24/7 Fraud Hotline at 6255 0160 if unsure.

              fake_buyer_scam
              Online platform

              Fake Buyer Scam

              Received a screenshot of a PayNow receipt as “evidence” of a transaction? PayNow transfers are immediate. Always verify the transaction through UOB Personal Internet Banking or UOB TMRW app. Scammers may forge a PayNow transfer receipt as proof of payment when there is no actual payment made, to deceive you into transferring your funds.

                loans_scam
                Phone

                Loans Scam

                Watch out for scammers who impersonate licensed money lenders, with the use of documents purportedly issued by UOB, to deceive you into thinking you are signing a legitimate loan agreement. These fraudsters will also request you to make money transfers and claim that they are for “transaction fees” or “loan account activation” purposes..

                  online_purchase_scams_(unauthorised_sellers)
                  Phone

                  Online Purchase Scams (Unauthorised sellers)

                  Watch out for scammers who claim that they are selling UOB Presale or UOB Reserved Tickets On-Sale to the upcoming Taylor Swift | The Eras Tour in Singapore and will trick you into providing your personal or banking details to “purchase” them on unverified links. Purchase tickets only from Ticketmaster, the authorised seller.

                    uob_employees_impersonation_scam
                    Phone

                    UOB Employees impersonation scam

                    Watch out for scammers who impersonate UOB employees and trick you into providing your personal or internet banking details.

                    If you suspect that you have been scammed, immediately file a police report and call our dedicated 24/7 Fraud Hotline at 6255 0160. Press ‘1’ to report a case or ‘2’ to activate our emergency self-service Kill Switch feature, which will disable access to your UOB Personal Internet Banking and UOB TMRW app.

                      malware-infected_apps_scam
                      Phone

                      Malware-infected apps scam

                      Scammers may trick you into downloading a bogus app from a phishing link that asks for your internet banking login credentials or credit card details.

                      If you are an Android smartphone user and are asked to download an “APK” file, you should instead download it directly from Google Play Store.

                      If you suspect that you have been scammed, immediately file a police report and call our dedicated 24/7 Fraud Hotline at 6255 0160. Press ‘1’ to report a case or ‘2’ to activate our emergency self-service Kill Switch feature, which will disable access to your UOB Personal Internet Banking and UOB TMRW app.

                        impersonation_scams
                        Phone

                        Impersonation scams

                        Watch out for fraudsters who impersonate UOB staff and trick you into downloading suspicious mobile applications, which may contain malware that takes control of your devices. If you are an Android Smartphone user and are asked to download an “APK” file for your Android Smartphone, you should instead download it from the Google Play Store.

                          smishing_scams_(fixed_deposit_promotions)
                          Text and SMS

                          Smishing Scams (Fixed Deposit Promotions)

                          Received a call or message from someone who claims to be a UOB staff on Fixed Deposit promotions that might seem too good to be true? Think twice! Stay vigilant and look out for the tell-tale signs of a smishing scam. A UOB staff will not ask for any personal or internet banking details such as your full name, mailing address, password or OTP.

                            investment_scams_on_chat_applications
                            Text and SMS

                            Investment Scams on Chat Applications

                            Are you receiving messages on social media or chat applications from someone impersonating a finance professional offering investment opportunities? Investment scams involve promises of big payouts, quick money or guaranteed returns.

                              smishing_scam
                              Text and SMS

                              Smishing Scam

                              Be on high alert for an ongoing targeted SMS phishing scam, where scammers are using UOB’s name to trick customers that their account had been suspended and asked for their account details through clickable links.

                                business_email_compromise_scam
                                Email

                                Business Email Compromise Scam

                                Received and email prompting you to transfer funds to an unverified bank account? It may be from a scammer impersonating a business partner or a colleague.

                                  online_purchase_scams
                                  Online platform

                                  Online Purchase Scams

                                  Beware of scammers posing as buyers on e-commerce platform. Read on to find out how these scammers operate and trick their victims into entering their banking details on spoofed websites.

                                    online_purchase_scams
                                    Online platform

                                    Online Purchase Scams

                                    These scams involve seemingly attractive online shopping deals, listed by scammers pretending to be legitimate vendors on e-commerce platforms.

                                      e-wallet_phishing_scam
                                      Phone

                                      E-wallet Phishing Scam

                                      These scams usually involve the customer receiving either a voice or video call from an unknown number where the caller may impersonate a government official or police officer by dressing up like one.

                                        loans_scam
                                        Text and SMS

                                        Loans Scam

                                        Scammers send messages via SMS, WhatsApp, Facebook and other social media platforms offering loans services, claiming to be licensed moneylenders.

                                          investment_scams
                                          Text and SMS

                                          Investment Scams

                                          There is a new type of scam where scammers are using UOB’s name to trick people to join a WhatsApp group and thereafter, persuade them to invest in fraudulent products.

                                            job-related_scams
                                            Online platform

                                            Job-related Scams

                                            Job openings are often posted to lure hopeful applicants into providing their bank information and even login details to scammers.

                                              phishing_scams
                                              Text and SMS

                                              Phishing Scams

                                              Recently, customers of Singapore banks have been targeted by a series of phishing scams.

                                                parcel_delivery_phishing_scam
                                                Online platform

                                                Parcel Delivery Phishing Scam

                                                Waiting for an update on the status of your online purchases? Keep a look out for scammers who may target unsuspecting victims with spoofed messages or emails claiming to be arranging for a delivery.

                                                  impersonation_scams_by_local_and_china_officials
                                                  Phone

                                                  Impersonation Scams by Local and China Officials

                                                  Phone impersonation scams involve claims that the scammers are local and/or foreign government officials or police officers or individuals who are professionals such as recruiters.

                                                    'fake_friends'_scams
                                                    Phone

                                                    'Fake Friends' Scams

                                                    This is a variant of the typical Impersonation Scams. With these 'Fake Friends' scams, victims receive unsolicited calls from scammers who do not identify themselves but instead ask victims to guess their identity.

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                                                      Self-service "Kill Switch" feature

                                                      Self-service "Kill Switch" feature

                                                      Disable your digital access instantly with our self-service “kill switch” feature, if you suspect that your account has been compromised.

                                                      3 ways to do so:

                                                      • Call our 24-hour Fraud Hotline at 6255 0160 › press 2
                                                      • Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) › press 1 (to report a case) › press 2 (to activate Kill Switch)
                                                      • Make a report at our nearest UOB branch

                                                      Once the digital access is disabled, you will receive a SMS notification and any active login session will be logged out. Upon activating our self-service "kill switch" feature, our UOB Customer Service Officer will contact you within 24 hours to assist with your compromised bank account/cards.

                                                      To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.

                                                      Call Hotline Find UOB Branch

                                                      Make TMRW yours, download now!