Be on high alert and look out for scammers who are impersonating UOB employees, and sending private messages to persuade victims to invest in fraudulent financial products. If in doubt, always verify with official UOB sources such as our websites or branches
.
How you can protect yourself
Stay safe with extra measures that you can do simply from anywhere, at home, at work, anywhere, from your phone.
Tips to protect yourself against scams
The best line of defence to fight scams effectively is still public’s vigilance. Please follow these tips to protect yourself.
Do not click on suspicious links
UOB will never send you SMS or email with a clickable link. UOB will never ask you to download another app or make a fund transfer to a third-party account. If unsure, verify it on official channels (such as our official UOB website)
Do not download apps from third-party websites
Use only apps from official app stores, as installing unknown apps may put your phone and data at risk.
To prevent this:
Go to "Settings" > "Security and Privacy"* > "Install unknown apps" and verify that no app is granted permission to install other applications from untrusted sources.
*Please note that the above path may differ by device manufacturer and operating system.
Keep your devices up to date
Updates often include security patches that protect against vulnerabilities
Reinforce your devices
Install a reputable anti-virus/malware protection software or use Google Play Protect to help keep your apps safe and your data private. Also remember to use biometrics, a strong password or relevant mechanisms to prevent unauthorised use
Avoid using public/unsecured WiFi
Avoid using public/unsecured WiFi when you perform banking transactions or are transacting with sensitive information. Scammers can use these Wifi networks to snoop and pry on your device
Never disclose your details
Keep your personal/internet banking details and one-time passwords (OTPs) confidential at all times and do not divulge it to anyone. UOB and our partners will never request for your details
Always stay updated
Always update your contact details such as your email address and mobile number to receive timely notifications and alerts about your account and to detect fraud early
Block unsolicited message and calls
Download and install ScamShield to block spoofed calls and SMSes based on a list from the Singapore Police Force and report scam messages/calls via the in-app reporting. Do not download any mobile applications, except through the official app stores by Apple, Google or Huawei.
This is a mobile app developed by the National Crime Prevention Council. Click here for more information.
Always log out
Always log out after an online banking session
Change your password regularly
Personal information such as your telephone number and birth date do not make strong passwords. Don’t use them
Don’t record passwords
Avoid keeping sensitive information on your devices’ note-taking apps
Do not grant remote access
Do not grant remote access of your computer to anyone or download any remote control software as instructed over the phone
Always verify
Confirm the legitimacy of every offer before sharing them with your family, friends, and colleagues
Report suspicious offers to the police
Help protect others from becoming victims
Do not root or jailbreak your devices
Jailbreaking and Rooting weakens your device's built-in security features, which means malware can breach your mobile security and infect the rooted software if it’s not protected by effective mobile antivirus
Do not click on suspicious links
UOB will never send you SMS or email with a clickable link. UOB will never ask you to download another app or make a fund transfer to a third-party account. If unsure, verify it on official channels (such as our official UOB website)
Do not download apps from third-party websites
Use only apps from official app stores, as installing unknown apps may put your phone and data at risk.
To prevent this:
Go to "Settings" > "Security and Privacy"* > "Install unknown apps" and verify that no app is granted permission to install other applications from untrusted sources.
*Please note that the above path may differ by device manufacturer and operating system.
Keep your devices up to date
Updates often include security patches that protect against vulnerabilities
Reinforce your devices
Install a reputable anti-virus/malware protection software or use Google Play Protect to help keep your apps safe and your data private. Also remember to use biometrics, a strong password or relevant mechanisms to prevent unauthorised use
Avoid using public/unsecured WiFi
Avoid using public/unsecured WiFi when you perform banking transactions or are transacting with sensitive information. Scammers can use these Wifi networks to snoop and pry on your device
Never disclose your details
Keep your personal/internet banking details and one-time passwords (OTPs) confidential at all times and do not divulge it to anyone. UOB and our partners will never request for your details
Always stay updated
Always update your contact details such as your email address and mobile number to receive timely notifications and alerts about your account and to detect fraud early
Block unsolicited message and calls
Download and install ScamShield to block spoofed calls and SMSes based on a list from the Singapore Police Force and report scam messages/calls via the in-app reporting. Do not download any mobile applications, except through the official app stores by Apple, Google or Huawei.
This is a mobile app developed by the National Crime Prevention Council. Click here for more information.
Always log out
Always log out after an online banking session
Change your password regularly
Personal information such as your telephone number and birth date do not make strong passwords. Don’t use them
Don’t record passwords
Avoid keeping sensitive information on your devices’ note-taking apps
Do not grant remote access
Do not grant remote access of your computer to anyone or download any remote control software as instructed over the phone
Always verify
Confirm the legitimacy of every offer before sharing them with your family, friends, and colleagues
Report suspicious offers to the police
Help protect others from becoming victims
Do not root or jailbreak your devices
Jailbreaking and Rooting weakens your device's built-in security features, which means malware can breach your mobile security and infect the rooted software if it’s not protected by effective mobile antivirus
Bank securely. Stay vigilant & ACT on any scam signs
Join us and the National Crime Prevention Council (NCPC) to ACT against scams
A - Add
Add the various security features
– ScamShield App;
– Install and update trusted antivirus and anti-malware software; and
– Enable multi-factor authentication. to protect yourself against scams.
Update your contact details and enable alert notifications (SMS / email) to receive timely notifications for your transactions.
C - Check
Check information with trusted sources. Do not click on links within SMS or emails. Do not respond to automated calls asking for approval on transactions or disclose your banking login details or OTP to anyone.
Use the official UOB TMRW app or website to login to UOB Personal Internet Banking.
T - Tell
Tell the bank and report to authorities immediately if you encounter any scams. If you suspect your account has been compromised, call our 24-hour Fraud Hotline at 6255 0160 to disable your digital access instantly with our emergency "Kill Switch" feature. If this is a card scam, block your card immediately on UOB TMRW app or call our dedicated 24/7 Fraud Hotline at 6255 0160 for assistance if you do not have digital access. Click here for more information.
Latest Scams
impersonation_scam
Text and SMS
Impersonation Scam
fake_fixed_deposit_promotion
Text and SMS
Fake Fixed Deposit Promotion
Be on the lookout for scammers offering fake fixed deposit promotions and sharing fake UOB name cards to impersonate themselves as a UOB employee. We will not send you promotional messages or request for your personal information from a mobile number. If in doubt, always verify with official UOB sources such as our websites or branches..
fixed_deposit_scam
Text and SMS
Fixed Deposit Scam
Is this a legitimate Fixed Deposits promotion?
Be on high alert for telltale signs of spoofed messages that impersonate UOB to lure you into a scam.
fake_login_phishing_scam
Online platform
Fake Login Phishing Scam
Be on high alert for fake UOB websites such as (but not limited to) https://gokeel.com and https://unitedkingdominvestment.in/login that attempt to steal your banking credentials. To protect yourself, always double check the website URL before providing your personal internet banking login details.
fake_buyer_phishing_scam
Online platform
Fake Buyer Phishing Scam
Be on high alert for scammers on eCommerce platforms who pretend to make a payment to purchase goods from you, then attempt to trick you into sharing your personal and banking details “to receive this payment” through a phishing website.
website_phishing_scam
Online platform
Website Phishing Scam
Watch out for multiple phishing websites allegedly from UOB that trick you into releasing your banking credentials and card details. You can verify the authenticity of UOB Singapore website by checking if it comes from “uob.com.sg” or “uobgroup.com”.
fixed_deposit_promotions_scam
Text and SMS
Fixed Deposit promotions Scam
Watch out for unsolicited messages offering New Year Fixed Deposit promotions with free gifts. Scammers may impersonate UOB employees and use fake UOB statements to trick you into transferring money to them.
fake_internet_banking_phishing_scam
Online platform
Fake Internet Banking Phishing Scam
Being directed to an internet banking website to enter your banking credentials?
Beware of fake websites that phish for your banking credentials to join an unsolicited lucky draw by sending an e-Hongbao. Always check the website URL before providing your details.
smishing_scam
Text and SMS
Smishing scam
Be on high alert for telltale signs of spoofed messages that impersonate UOB to lure you into a Fixed Deposits scam.
fake_login_phishing_scam
Online platform
Fake Login Phishing Scam
Be alert, and always verify the legitimacy of such sites as scammers may deceive you with fake credit cards and bank statements purchased online.
online_phishing_scam
Online platform
Online Phishing Scam
Watch out for illegal websites offering fake UOB bank statements and card templates that may be used in criminal activities. You should also be wary of scammers who may trick you with such fake UOB bank statements and cards.
overseas_inheritance_impersonation_scam
Text and SMS
Overseas inheritance impersonation scam
Received an unsolicited message about an overseas inheritance from a foreign bank? Stay calm, and do not pay a ‘token sum’ to ‘release’ the inheritance amount. If it sounds too good to be true, it probably is, as scammers might be fooling you using fake bank documents.
staff_impersonation_scam
Text and SMS
Staff Impersonation Scam
Is this a legitimate payment SMS notification from UOB?
Be vigilant of scammers who pose as UOB employees and trick you with bogus payment requests. Please also be reminded that we will never send you clickable links in messages and emails.
uob_fraud_detection_centre_impersonation_scam
Phone
UOB Fraud Detection Centre Impersonation Scam
Received a suspicious call from someone claiming to be from UOB asking about fraudulent transactions such as a Telegraphic Transfer? Be vigilant as scammers may be spoofing our UOB official phone numbers to do so. Please also be reminded that we will never ask for your banking credentials or transfer your line to police or other law enforcement entities.
impersonation_scam
Impersonation scam
Did you receive an email asking you to pay a fee to receive an overseas fund transfer?
Be alert, and always verify the legitimacy of such requests as scammers may be impersonating banks to fool you.
loan_scam
Text and SMS
Loan scam
Be vigilant of scammers who pose as licensed moneylenders using fake documents with UOB logo to trick you using unsolicited WhatsApp messages.
phishing_email_scam
Phishing email scam
Received a suspicious email requesting for your Microsoft Office login credentials?
Be on high alert for phishing emails leading you to enter your Microsoft Office login credentials, which could potentially result in stolen credentials abused by scammers to perform nefarious activities.
phishing_email_scam
Phishing email scam
Received a suspicious email about unusual account activities from an suspicious email domain?
Verify the identity of the email sender by hovering over the sender’s name. The sender’s name may not match the email address. Be vigilant as scammers may be spoofing our UOB official email address to do so.
fake_uob_banking_app
Online platform
Fake UOB Banking app
Beware of scammers asking you to download a fake UOB MightyBiz app. This is a malware that will steal your personal and banking details when installed on your phone.
illegitimate_invite_from_uob
Illegitimate invite from UOB
Watch out for a fake invitation to attend a Meet and Greet session with Taylor Swift. This is untrue and is not issued by UOB.
uob_employees_impersonation_scam
Online platform
UOB Employees Impersonation Scam
Be on high alert for scammers posing as UOB employees with fake signatures or documents scamming you to transfer money to them.
fake_buyer_scam
Online platform
Fake Buyer Scam
Received a screenshot of a PayNow receipt as “evidence” of a transaction? PayNow transfers are immediate. Always verify the transaction through UOB Personal Internet Banking or UOB TMRW app. Scammers may forge a PayNow transfer receipt as proof of payment when there is no actual payment made, to deceive you into transferring your funds.
loans_scam
Phone
Loans Scam
Watch out for scammers who impersonate licensed money lenders, with the use of documents purportedly issued by UOB, to deceive you into thinking you are signing a legitimate loan agreement. These fraudsters will also request you to make money transfers and claim that they are for “transaction fees” or “loan account activation” purposes..
online_purchase_scams_(unauthorised_sellers)
Phone
Online Purchase Scams (Unauthorised sellers)
Watch out for scammers who claim that they are selling UOB Presale or UOB Reserved Tickets On-Sale to the upcoming Taylor Swift | The Eras Tour in Singapore and will trick you into providing your personal or banking details to “purchase” them on unverified links. Purchase tickets only from Ticketmaster, the authorised seller.
uob_employees_impersonation_scam
Phone
UOB Employees impersonation scam
Watch out for scammers who impersonate UOB employees and trick you into providing your personal or internet banking details.
malware-infected_apps_scam
Phone
Malware-infected apps scam
Scammers may trick you into downloading a bogus app from a phishing link that asks for your internet banking login credentials or credit card details.
If you are an Android smartphone user and are asked to download an “APK” file, you should instead download it directly from Google Play Store.
If you suspect that you have been scammed, immediately file a police report and call our dedicated 24/7 Fraud Hotline at 6255 0160. Press ‘1’ to report a case or ‘2’ to activate our emergency self-service Kill Switch feature, which will disable access to your UOB Personal Internet Banking and UOB TMRW app.
impersonation_scams
Phone
Impersonation scams
Watch out for fraudsters who impersonate UOB staff and trick you into downloading suspicious mobile applications, which may contain malware that takes control of your devices. If you are an Android Smartphone user and are asked to download an “APK” file for your Android Smartphone, you should instead download it from the Google Play Store.
internet_love_scam
Online platform
Internet Love Scam
How can you tell if an online love interest is real? Love scammers who prey on vulnerabilities like loneliness can spend months gaining their victims' trust before duping them and disappearing with their money. Protect yourself and your loved ones by learning how to identify the red flags of an internet love scam .
impersonation_scams_by_local_and_china_officials
Phone
Impersonation Scams by Local and China Officials
Phone impersonation scams involve claims that the scammers are local and/or foreign government officials or police officers or individuals who are professionals such as recruiters.
smishing_scams_(fixed_deposit_promotions)
Text and SMS
Smishing Scams (Fixed Deposit Promotions)
Received a call or message from someone who claims to be a UOB staff on Fixed Deposit promotions that might seem too good to be true? Think twice! Stay vigilant and look out for the tell-tale signs of a smishing scam. A UOB staff will not ask for any personal or internet banking details such as your full name, mailing address, password or OTP.
investment_scams_on_chat_applications
Text and SMS
Investment Scams on Chat Applications
Are you receiving messages on social media or chat applications from someone impersonating a finance professional offering investment opportunities? Investment scams involve promises of big payouts, quick money or guaranteed returns.
smishing_scam
Text and SMS
Smishing Scam
Be on high alert for an ongoing targeted SMS phishing scam, where scammers are using UOB’s name to trick customers that their account had been suspended and asked for their account details through clickable links.
business_email_compromise_scam
Business Email Compromise Scam
Received and email prompting you to transfer funds to an unverified bank account? It may be from a scammer impersonating a business partner or a colleague.
online_purchase_scams
Online platform
Online Purchase Scams
Beware of scammers posing as buyers on e-commerce platform. Read on to find out how these scammers operate and trick their victims into entering their banking details on spoofed websites.
online_purchase_scams
Online platform
Online Purchase Scams
These scams involve seemingly attractive online shopping deals, listed by scammers pretending to be legitimate vendors on e-commerce platforms.
e-wallet_phishing_scam
Phone
E-wallet Phishing Scam
These scams usually involve the customer receiving either a voice or video call from an unknown number where the caller may impersonate a government official or police officer by dressing up like one.
loans_scam
Text and SMS
Loans Scam
Scammers send messages via SMS, WhatsApp, Facebook and other social media platforms offering loans services, claiming to be licensed moneylenders.
investment_scams
Text and SMS
Investment Scams
There is a new type of scam where scammers are using UOB’s name to trick people to join a WhatsApp group and thereafter, persuade them to invest in fraudulent products.
job-related_scams
Online platform
Job-related Scams
Job openings are often posted to lure hopeful applicants into providing their bank information and even login details to scammers.
phishing_scams
Text and SMS
Phishing Scams
Recently, customers of Singapore banks have been targeted by a series of phishing scams.
parcel_delivery_phishing_scam
Online platform
Parcel Delivery Phishing Scam
Waiting for an update on the status of your online purchases? Keep a look out for scammers who may target unsuspecting victims with spoofed messages or emails claiming to be arranging for a delivery.
'fake_friends'_scams
Phone
'Fake Friends' Scams
This is a variant of the typical Impersonation Scams. With these 'Fake Friends' scams, victims receive unsolicited calls from scammers who do not identify themselves but instead ask victims to guess their identity.
Compare accounts
Self-service "Kill Switch" feature
Disable your digital access instantly with our self-service “kill switch” feature, if you suspect that your account has been compromised.
3 ways to do so:
- Call our 24-hour Fraud Hotline at 6255 0160 › press 2
- Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) › press 1 (to report a case) › press 2 (to activate Kill Switch)
- Make a report at our nearest UOB branch
Once the digital access is disabled, you will receive a SMS notification and any active login session will be logged out. Upon activating our self-service "kill switch" feature, our UOB Customer Service Officer will contact you within 24 hours to assist with your compromised bank account/cards.
To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.
Things you should know
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