About UOB Chat Assist

What is UOB Chat Assist?

"Chat Assist" is an online digital platform for you to interact with UOB via live chat, check on account balance, activate your card, request a fee waiver etc. at your convenience.

For users with existing banking relationship with UOB.

Simply tap the blue button “How can I help you today?” at the bottom right of Chat Assist screen to start chatting.

To use UOB Chat Assist, user must be 2FA authenticated which requires login with an existing active UOB credit card or debit card number or NRIC as per bank’s record. An SMS OTP will be sent to the registered mobile number to complete the login.

  • Account balance

  • Recent transactions

  • Card activation

  • Overseas Card Use

  • Rewards

  • Fee Waiver

Additional Services:

  • Credit Card limit Temporary increase (please type keyword "temporary increase")

  • Stop payment of cheque (please type keyword "Stop cheque")

  • Account opening (please type keyword "how to open account")

Please click on "Chat with us" for our 24/7 Live Chat officers to assist you. Alternatively, you may visit our Customer Service page at https://www.uob.com.sg/personal/customer-service/index.page for more help solutions.

If you face some difficulties accessing the Chat Assist, you may try to clear cache from your desktop or mobile device browser (see guides below):

  • Desktop Version

    Using Chrome

    1. Click on the 3 vertical dots on the top right corner

    2. Click on History

    3. Click on Clear browsing data on the left sidebar

    4. In the popup that appears, select a “time range” and the options Cookies and Other site data and Cached images and files. Click on Clear data

    Using Internet Explorer

    1. Click on the Tools menu

    2. In the drop-down menu, choose internet options

    3. On the general tab, and in the browsing history section, click the “Delete” button

    Using Safari

    1. On the keyboard, press Command + Y

    2. Click on Clear browser history

    3. In the popup that appears, select the time range and click on Clear History

    Using Firefox

    1. Click on the 3 vertical lines on the top right corner

    2. Click on Library and then History

    3. Click on Clear Recent History

    4. In the popup that appears, select a “time range” and the options Cookies Cache, etc. Click on Clear now

  • Mobile Version

    Using iOS

    1. From the home screen, go to Settings > Safari

    2. Towards the bottom of Safari’s setting screen, tap the button for Clear History and Website data, then Clear History and Data to confirm

    Using Android

    1. Android browser: Go to Menu > More > Settings or Menu > Settings > Privacy & Security

    2. Tap Clear cache, Clear history, and Clear all cookie data as appropriate

    Using Chrome

    1. Go to Menu > Settings > Privacy

    2. Tap Clear browsing data at the bottom of the screen, leave the default selected (Browsing history, cache and cookies), then tap Clear Browsing Data

We're here to help

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Call 1800 222 2121 or (+65) 6222 2121


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