
UOB Card alerts
*Note that from end Nov 2024, we will progressively phase out SMS alerts and transition to email and push notifications on UOB TMRW for selected digital and card transactions. Click here for details.
To update your alerts setting for your transactions, please log in to UOB Personal Internet Banking > Account Services > Manage Notifications.
Frequently asked questions
Why am I receiving notification alerts whenever I use my UOB Credit/Debit Card?
Depending on your alerts setting, you will receive notification via Push Notification to your UOB TMRW app or email alerts when a transaction made on your UOB Credit/Debit card is at or above a threshold amount. It is a security measure to prevent fraudulent activities conducted on your UOB Credit and/or Debit Card by unauthorised parties.
Note that from end Nov 2024, we will progressively phase out SMS alerts and transition to email and push notifications on UOB TMRW. Click here for details.
To update your alerts setting for your transactions, please login to UOB Personal Internet Banking > Account Services > Manage Notifications.
Please refer to the following clauses in our Cardmembers Agreement(s) on how your liability as an account holder may be affected by your transaction notification preferences and the necessary steps you should take in the event of an unauthorised transaction.
For UOB Personal Credit Cards: UOB Cardmembers Agreement Clause 3 "Your Liability and Responsibility"
For UOB Personal Debit Cards: UOB Debit Cardmember Agreement Clause 2 "The Card and ATM Card" & Clause 11 "Safeguarding your card"
For UOB Corporate Cards (Personal Liability): UOB Corporate Cardmember Agreement Clause 4 "Your Liability and Responsibility"
Can I select my notification alert mode for my subscribed transactions alert service?
Depending on your alerts setting, you will receive notification via Push Notification to your UOB TMRW app or email alerts for your relevant transaction.
Note that from end Nov 2024, we will progressively phase out SMS alerts and transition to email and push notifications on UOB TMRW for selected digital and card transactions. Click here for details.
To update your alerts setting for your transactions, please login to UOB Personal Internet Banking > Account Services > Manage Notifications.
Alternatively, you can download and submit the Threshold Limit for Credit/Debit Card Transaction Alert Service form. For mail-in requests, please allow up to 5 working days for your records to be updated.
What is the threshold amount for transaction alert?
The default threshold amount set by the Bank is S$500 for each card.
Please refer to the following clauses in our Cardmembers Agreement(s) on how your liability as an account holder may be affected by your transaction notification preferences and the necessary steps you should take in the event of an unauthorised transaction.
For UOB Personal Credit Cards: UOB Cardmembers Agreement Clause 3 "Your Liability and Responsibility"
For UOB Personal Debit Cards: UOB Debit Cardmember Agreement Clause 2 "The Card and ATM Card" & Clause 11 "Safeguarding your card"
For UOB Corporate Cards (Personal Liability): UOB Corporate Cardmember Agreement Clause 4 "Your Liability and Responsibility"
Can I change the threshold amount for this alert service?
The default threshold amount set by UOB is S$500 and above. You can change your threshold amount via UOB Personal Internet Banking > Account Services > Manage Notifications. Alternatively, you can download and complete the Threshold limit for Credit/Debit Card Transaction Alert Service form available at uob.com.sg or any UOB branch. For mail-in requests, please allow up to 5 working days for your records to be updated.
Please note, setting a higher threshold may mean scammers can spend on your card without you noticing or being informed. As a result, you may not be able to report these transactions, secure your account and prevent further losses in a timely manner.
Please refer to the following clauses in our Cardmembers Agreement(s) on how your liability as an account holder may be affected by your transaction notification preferences and the necessary steps you should take in the event of an unauthorised transaction.
For UOB Personal Credit Cards: UOB Cardmembers Agreement Clause 3 "Your Liability and Responsibility"
For UOB Personal Debit Cards: UOB Debit Cardmember Agreement Clause 2 "The Card and ATM Card" & Clause 11 "Safeguarding your card"
For UOB Corporate Cards (Personal Liability): UOB Corporate Cardmember Agreement Clause 4 "Your Liability and Responsibility"
I’m a Principal Cardmember of several UOB Cards. Will I have one or several threshold amounts?
The threshold amount for all your Principal UOB Credit/Debit cards will be the same.
What about the Supplementary Credit Cards held under my Principal Card account(s)?
The threshold amount for your principal Card(s) will apply to your supplementary cards.
How can I update my contact details to receive my card transaction alerts?
To receive the alerts, you must update your current mobile phone number and Email address with us. Please ensure that the Mobile phone number and Email address registered with the Bank is unique to yourself, so as to protect the confidentiality of your card activities.
Change your contact details on UOB TMRW app instantly so you don't miss any important notifications and alerts. Simply follow these steps:
Step 1: Log in to UOB TMRW and tap on "Services" located at the bottom of the screen.
Step 2: Under Profile, select "Contact Details".
Learn more
Don't have Digital access? Set up now or visit your nearest UOB branch for assistance.
In the event of an unauthorised transaction, what is my liability as an account holder and how will my claim be resolved?
With effect from 16 December 2024, we have updated our Cardmembers Agreement(s) to reflect the latest requirements relating to the duties of accountholders under the latest revisions made to the E-Payment User Protection Guidelines published by the Monetary Authority of Singapore on 24 October 2024.
Please refer to the following clauses in the respective Cardmembers Agreement(s) to understand your liability as an account holder, the necessary steps you should take in the event of an unauthorised transaction and how your claim will be resolved.
For UOB Personal Credit Cards: UOB Cardmembers Agreement Clause 3 "Your Liability and Responsibility"
For UOB Personal Debit Cards: UOB Debit Cardmember Agreement Clause 2 "The Card and ATM Card" & Clause 11 "Safeguarding your card"
For UOB Corporate Cards (Personal Liability): UOB Corporate Cardmember Agreement Clause 4 "Your Liability and Responsibility"