
UOB Card alerts
Frequently asked questions
Why am I receiving SMS or Email alerts when I use my UOB Credit/Debit Card?
UOB will send you a transaction alert via SMS or Email when a transaction made on your UOB Credit/Debit card is at or above a threshold amount. It is a security measure to prevent fraudulent activities conducted on your UOB Credit and/or Debit Card by unauthorised parties.
Can I choose to be notified by SMS or Email for my subscribed transaction alert
The default mode of transaction alert is SMS. You can change the mode of your transaction alert service via UOB Personal Internet Banking. Simply Log in and click on Account services > Manage alerts to select your preference. Alternatively, you can download and submit the Threshold Limit for Credit/Debit Card Transaction Alert Service form. For mail-in requests, please allow up to 5 working days for your records to be updated.
What is the threshold amount for transaction alert?
The default threshold amount set by the Bank is S$500 for each card.
Can I change the threshold amount for this SMS/Email alert service?
The default threshold amount set by UOB is S$500 and above. You can change your threshold amount via UOB Personal Internet Banking. Alternatively, you can download and complete the Threshold limit for Credit/Debit Card Transaction Alert Service form available at uob.com.sg or any UOB branch. For mail-in requests, please allow up to 5 working days for your records to be updated.
I’m a Principal Cardmember of several UOB Cards. Will I have one or several thre
The threshold amount for all your Principal UOB Credit/Debit cards will be the same.
What about the Supplementary Credit Cards held under my Principal Card account(s
The threshold amount for your principal Card(s) will apply to your supplementary cards.
Will I receive SMS or Email alerts for the following transactions?
To receive the SMS/Email alerts, you must update your current mobile phone number and Email address with us. Please ensure that the Mobile phone number and Email address registered with the Bank is unique to yourself, so as to protect the confidentiality of your card activities.
To update your Mobile phone number and Email address, please download and complete the form here.