What to do if you have been scammed

What to do if you have been scammed

Suspect that you have been scammed? Below are the immediate steps to take to safeguard yourself from further losses.

For Credit/Debit Card, to report unauthorised card transactions

If you suspect that you have unauthorised card transaction(s), follow these steps:
Step 1:
Block Card

Block your affected credit/debit card via the UOB TMRW app

Launch the UOB TMRW app to block your affected credit/debit card. This will stop all new attempted transactions/payments immediately.

How to do so:

  • Log in to UOB TMRW and tap on "Accounts"
  • Select the affected card
  • Go to “Settings, tap on “Fraud” to block your card

Not a digital customer? Please contact our dedicated 24/7 Fraud Hotline at 6255 0160 to block your card and our customer service representatives will assist you accordingly.

Step 2:
Report to Fraud Hotline

Contact our dedicated 24/7 Fraud Hotline at 6255 0160 and press “1” to report a case

You will need to provide the following details:

  • Date and time of the fraud
  • Describe how the fraud occurred
  • The fraudulent transactions on your cards (if any)

To disable digital access due to fraud attempts or unauthorized bank account transactions
Kill Switch

For Bank Account, to disable digital access due to fraud attempts or unauthorised transactions

This will disable your digital access to Personal Internet Banking and UOB TMRW app instantly.

Note: Do note that Kill Switch does not block or terminate your card(s).

Please click here to learn how to block your card.

 

  • Call our 24 hour Fraud Hotline at 6255 0160 › press 2 to activate Kill Switch (step-by-step below)

If you have shared your personal bank details with an alleged scam, clicked on any suspicious links, or suspect unauthorised transaction(s) in your bank account(s).

Please follow these steps to disable digital access to your account(s):
Step 1:

Step 1:

Call our dedicated 24/7 Fraud Hotline at 6255 0160 > Press “2” to activate Kill Switch

Step 2:

Step 2:

If you are a Singaporean or Permanent Resident: enter your 7-digit NRIC number

If you are a Foreigner: enter your 15/16-digit card number

Step 3:

Step 3:

Then Press ‘1’ to confirm.
After confirming, you will receive a SMS notification to inform you that the activation of Kill Switch is successful. Any active login session will be terminated.

Step 4:

Step 4:

Our dedicated UOB Customer Service Officer will contact you within 24 hours to assist your case.

If you wish to re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.

If you have shared your personal bank details with an alleged scam, clicked on any suspicious links, or suspect unauthorised transaction(s) in your bank account(s).

Please follow these steps to disable digital access to your account(s):
Step 1:

Step 1:

Call our dedicated 24/7 Fraud Hotline at 6255 0160 > Press “2” to activate Kill Switch

Step 2:

Step 2:

If you are a Singaporean or Permanent Resident: enter your 7-digit NRIC number

If you are a Foreigner: enter your 15/16-digit card number

Step 3:

Step 3:

Then Press ‘1’ to confirm.
After confirming, you will receive a SMS notification to inform you that the activation of Kill Switch is successful. Any active login session will be terminated.

Step 4:

Step 4:

Our dedicated UOB Customer Service Officer will contact you within 24 hours to assist your case.

If you wish to re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.

Get help if you suspect your device has been infected by malware

1. Switch your Device to Flight Mode
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If you suspect your device has been infected by malware, switch your device to flight mode immediately to disconnect it from the Internet. This will prevent the scammers from further accessing your device remotely.

Use a reputable anti-virus software to scan and remove any malware detected in your device.

You are strongly encouraged to report the incident to the relevant authorities and lodge a police report at the nearest police station or through online via SingPass. Please also contact our dedicated 24/7 Fraud hotline at 62550160 for urgent assistance. Click here to find out more.

You may resume usage of your device by booting your device in safe mode to disable third-party apps temporarily, then uninstalling any suspicious apps. Finally, install mobile security software from a trusted source to scan for remaining malware.
As a further precaution, you may also consider doing a “factory reset” and changing important passwords. Please do not port back-up data after factor resetting.

Click here to find out on how you can boost your defences against malware scams and learn more on the anti-scam security features that we have put in place to protect you.

Get help and support

Get help and support

Falling prey to scams can be a distressing experience. That is why your banking security remains our top priority and we are committed to protecting you from scams. You can call our dedicated 24/7 Fraud Hotline at 6255 0160 to assist you with potential fraud cases on a priority basis.

Do click on the links below to learn about the latest scam threats, tips to safeguard your online banking activities and how UOB puts in place measures to protect you.

Latest Scam Threats | Security Tips | UOB Security Measures

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