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you are in Personal Banking
Suspect that you have been scammed? Below are the immediate steps to take to safeguard yourself from further losses.
Launch the UOB TMRW app to block your affected credit/debit card. This will stop all new attempted transactions/payments immediately.
How to do so:
Not a digital customer? Please contact our dedicated 24/7 Fraud Hotline at 6255 0160 to block your card and our customer service representatives will assist you accordingly.
You will need to provide the following details:
This will disable your digital access to Personal Internet Banking and UOB TMRW app instantly.
Note: Do note that Kill Switch does not block or terminate your card(s).
Please click here to learn how to block your card.
Call our dedicated 24/7 Fraud Hotline at 6255 0160 > Press “2” to activate Kill Switch
If you are a Singaporean or Permanent Resident: enter your 7-digit NRIC number
If you are a Foreigner: enter your 15/16-digit card number
Then Press ‘1’ to confirm.
After confirming, you will receive a SMS notification to inform you that the activation ofKill Switch is successful. Any active login session will be terminated.
Our dedicated UOB Customer Service Officer will contact you within 24 hours to assist your case.
If you wish to re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.
Call our dedicated 24/7 Fraud Hotline at 6255 0160 > Press “2” to activate Kill Switch
If you are a Singaporean or Permanent Resident: enter your 7-digit NRIC number
If you are a Foreigner: enter your 15/16-digit card number
Then Press ‘1’ to confirm.
After confirming, you will receive a SMS notification to inform you that the activation ofKill Switch is successful. Any active login session will be terminated.
Our dedicated UOB Customer Service Officer will contact you within 24 hours to assist your case.
If you wish to re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.
You may resume usage of your device by booting your device in safe mode to disable third-party apps temporarily, then uninstalling any suspicious apps. Finally, install mobile security software from a trusted source to scan for remaining malware.
As a further precaution, you may also consider doing a “factory reset” and changing important passwords. Please do not port back-up data after factor resetting.
Click here to find out on how you can boost your defences against malware scams and learn more on the anti-scam security features that we have put in place to protect you.
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