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Suspect that you have been scammed? Below are the immediate steps to take to safeguard yourself from further losses.
Launch the UOB TMRW app to block your affected credit/debit card. This will stop all new attempted transactions/payments immediately.
How to do so:
Not a digital customer? You could activate Kill Switch to disable your digital access and block all your cards and our customer service representatives will assist you accordingly.
You will need to provide the following details:
Press ‘4’ to activate Kill Switch to disable your digital access and block all your cards
Note: If you wish to block a specific card, simply log in to UOB TMRW app, tap on “Accounts" > Select your Debit or Credit card > “Settings”.
If you are a Singaporean or Permanent Resident: enter your 7-digit NRIC number
If you are a Foreigner: enter your 15/16-digit card number
Then Press ‘1’ to confirm.
After confirming, you will receive a SMS notification to inform you that the activation of Kill Switch is successful. Any active login session will be terminated.
Please hold on the line, and a dedicated UOB Customer Service Officer will assist you shortly.
If your call is disconnected, rest assured that we will contact you within 24 hours.
After confirming, you will receive two SMS and email notifications confirming the disabling of digital access and blocking of your card(s).
Any active digital login session will be terminated.
If you wish to re-enable all your cards, please unblock them via the UOB TMRW app, call our General Hotline at 1800 222 2121, or visit your nearest UOB branch for assistance.
If you have a pending card in transit, the new card en route to you will not be blocked. You will still be able to use the card once it has been activated.
Press ‘4’ to activate Kill Switch to disable your digital access and block all your cards
Note: If you wish to block a specific card, simply log in to UOB TMRW app, tap on “Accounts" > Select your Debit or Credit card > “Settings”.
If you are a Singaporean or Permanent Resident: enter your 7-digit NRIC number
If you are a Foreigner: enter your 15/16-digit card number
Then Press ‘1’ to confirm.
After confirming, you will receive a SMS notification to inform you that the activation of Kill Switch is successful. Any active login session will be terminated.
Please hold on the line, and a dedicated UOB Customer Service Officer will assist you shortly.
If your call is disconnected, rest assured that we will contact you within 24 hours.
After confirming, you will receive two SMS and email notifications confirming the disabling of digital access and blocking of your card(s).
Any active digital login session will be terminated.
If you wish to re-enable all your cards, please unblock them via the UOB TMRW app, call our General Hotline at 1800 222 2121, or visit your nearest UOB branch for assistance.
If you have a pending card in transit, the new card en route to you will not be blocked. You will still be able to use the card once it has been activated.
Call our dedicated 24/7 Fraud Hotline at 6255 0160 > Press ‘2’ to disable digital access.
If you are a Singaporean or Permanent Resident: enter your 7-digit NRIC number
If you are a Foreigner: enter your 15/16-digit card number
Then Press ‘1’ to confirm.
Please hold on the line, and a dedicated UOB Customer Service Officer will assist you shortly.
If your call is disconnected, rest assured that we will contact you within 24 hours.
After confirming, you will receive SMS and email notifications to inform you that disabling of digital access is successful. Any active digital login session will be terminated.
To reactivate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.
Call our dedicated 24/7 Fraud Hotline at 6255 0160 > Press ‘2’ to disable digital access.
If you are a Singaporean or Permanent Resident: enter your 7-digit NRIC number
If you are a Foreigner: enter your 15/16-digit card number
Then Press ‘1’ to confirm.
Please hold on the line, and a dedicated UOB Customer Service Officer will assist you shortly.
If your call is disconnected, rest assured that we will contact you within 24 hours.
After confirming, you will receive SMS and email notifications to inform you that disabling of digital access is successful. Any active digital login session will be terminated.
To reactivate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.
Press ‘3’ to block all your cards.
Note: If you wish to block a specific card, simply log in to UOB TMRW app, tap on “Accounts" > Select your Debit or Credit card > “Settings”.
If you are a Singaporean or Permanent Resident: enter your 7-digit NRIC number
If you are a Foreigner: enter your 15/16-digit card number
Then Press ‘1’ to confirm.
Please hold on the line, and a dedicated UOB Customer Service Officer will assist you shortly.
If your call is disconnected, rest assured that we will contact you within 24 hours.
After confirming, you will receive SMS and email notifications to inform you that the blocking of card(s) is successful.
If you wish to re-enable all your cards, please unblock them via the UOB TMRW app, or call our General Hotline at 1800 222 2121, or visit your nearest UOB branch for assistance.
If you have a pending card in transit, the new card en route to you will not be blocked. You will still be able to use the card once it has been activated.
Press ‘3’ to block all your cards.
Note: If you wish to block a specific card, simply log in to UOB TMRW app, tap on “Accounts" > Select your Debit or Credit card > “Settings”.
If you are a Singaporean or Permanent Resident: enter your 7-digit NRIC number
If you are a Foreigner: enter your 15/16-digit card number
Then Press ‘1’ to confirm.
Please hold on the line, and a dedicated UOB Customer Service Officer will assist you shortly.
If your call is disconnected, rest assured that we will contact you within 24 hours.
After confirming, you will receive SMS and email notifications to inform you that the blocking of card(s) is successful.
If you wish to re-enable all your cards, please unblock them via the UOB TMRW app, or call our General Hotline at 1800 222 2121, or visit your nearest UOB branch for assistance.
If you have a pending card in transit, the new card en route to you will not be blocked. You will still be able to use the card once it has been activated.
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