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Defend against malware scams
Malware scams are on the rise. Read on to find out how you can boost your defenses through a better understanding of these threats and staying alert.
What are malware scams?
Scammers will try to trick you into clicking a link in order to gain access to your device. They will affect any mobile devices, and often lead to fraudulent transactions.
Watch this video to learn how a malware scam unfolds and is prevented.
How UOB protects you
Anti-scam security features to protect you against malware scams
As part of our ongoing efforts to ensure a safe and secure banking experience for you, we are progressively enhancing our existing anti-scam security features.
For your security, we will restrict access to UOB TMRW app when screen sharing or mobile apps with risky permissions are detected as this may compromise your banking and personal information.
1.) Restrict access to UOB TMRW app when screen sharing is detected
How it works:
An error screen will be shown upon detection of external apps/tools attempting to gain access to your UOB TMRW app. In order to continue using UOB TMRW app, you will need to stop screen sharing on the other app/tool, before being redirected to the login screen.
2.) Restrict access to UOB TMRW app when unauthorised apps are detected
How it works:
An error screen will be shown upon detection of any mobile apps with risky permissions on your device. The name of the app will be highlighted on the screen. The UOB TMRW session will be terminated, and you will then be directed back to the login page.
Why do we update our security features?
Such features are necessary to protect you from any exposure to malware scams.
We value your privacy. You can be assured that these new features do not monitor your phone activity, nor collect or store any personal data.
Tips to protect yourself against malware scams
The best line of defence to fight scams effectively is still public’s vigilance. Please follow these tips to protect yourself.
Do not click on suspicious links
If unsure, verify it on official channels (such as our official UOB website)
Do not download apps from third-party websites
Use only apps from official app stores, as installing unknown apps may put your phone and data at risk.
To prevent this:
Go to "Settings" > "Security and Privacy"* > "Install unknown apps" and verify that no app is granted permission to install other applications from untrusted sources.
*Please note that the above path may differ by device manufacturer and operating system.
Keep your devices up to date
Updates often include security patches that protect against vulnerabilities
Reinforce your devices
Install a reputable anti-virus/malware protection software or use Google Play Protect to help keep your apps safe and your data private. Also remember to use biometrics, a strong password or relevant mechanisms to prevent unauthorised use
Avoid using public/unsecured WiFi
Avoid using public/unsecured WiFi when you perform banking transactions or are transacting with sensitive information. Scammers can use these Wifi networks to snoop and pry on your device
Never disclose your details
Keep your personal/internet banking details and one-time passwords (OTPs) confidential at all times and do not divulge it to anyone. UOB and our partners will never request for your details
Don’t record passwords
Avoid keeping sensitive information on your devices’ note-taking apps
Always verify
Confirm the legitimacy of every offer before sharing them with your family, friends, and colleagues
Report suspicious offers to the police
Help protect others from becoming victims
Do not root or jailbreak your devices
Jailbreaking and Rooting weakens your device's built-in security features, which means malware can breach your mobile security and infect the rooted software if it’s not protected by effective mobile antivirus
Do not click on suspicious links
If unsure, verify it on official channels (such as our official UOB website)
Do not download apps from third-party websites
Use only apps from official app stores, as installing unknown apps may put your phone and data at risk.
To prevent this:
Go to "Settings" > "Security and Privacy"* > "Install unknown apps" and verify that no app is granted permission to install other applications from untrusted sources.
*Please note that the above path may differ by device manufacturer and operating system.
Keep your devices up to date
Updates often include security patches that protect against vulnerabilities
Reinforce your devices
Install a reputable anti-virus/malware protection software or use Google Play Protect to help keep your apps safe and your data private. Also remember to use biometrics, a strong password or relevant mechanisms to prevent unauthorised use
Avoid using public/unsecured WiFi
Avoid using public/unsecured WiFi when you perform banking transactions or are transacting with sensitive information. Scammers can use these Wifi networks to snoop and pry on your device
Never disclose your details
Keep your personal/internet banking details and one-time passwords (OTPs) confidential at all times and do not divulge it to anyone. UOB and our partners will never request for your details
Don’t record passwords
Avoid keeping sensitive information on your devices’ note-taking apps
Always verify
Confirm the legitimacy of every offer before sharing them with your family, friends, and colleagues
Report suspicious offers to the police
Help protect others from becoming victims
Do not root or jailbreak your devices
Jailbreaking and Rooting weakens your device's built-in security features, which means malware can breach your mobile security and infect the rooted software if it’s not protected by effective mobile antivirus
Get help if you suspect your device has been infected by malware*
1. Switch your Device to Flight Mode
2. Run an anti-virus scan on your device
3. Report the incident
Once the above steps are completed
You may resume usage of your device by booting your device in safe mode to disable third-party apps temporarily, then uninstalling any suspicious apps. Finally, install mobile security software from a trusted source to scan for remaining malware.
As a further precaution, you may also consider doing a “factory reset” and changing important passwords. Please do not port back-up data after factory resetting.
Frequently asked questions
Q: Why do you prevent screen sharing on UOB TMRW app?
This feature is necessary for enhanced security to mitigate the dangers and protect your exposure to malware scams, as it prevents scammers from taking control of your device, and compromising your banking and personal information. It also serves as an alert when a scammer is attempting to take control of your device remotely.
For your security, your access to UOB TMRW app will be restricted until you stop screen sharing on the other app/tool.
If you did not perform screen sharing but received an error message upon login to UOB TMRW app, please share your device details with our UOB Branch staff or Contact centre agents so that they can investigate and assist you further.
Q: I was sharing my UOB TMRW screen with my relative via online to guide her. Why was I not prompted with the error message?
From our security check, the screen sharing app/tool that you were using was not in the restricted list hence your access to UOB TMRW app was not restricted. To be in line with industry efforts to fight against the evolving scam threats, note that we are constantly updating the list and refining our anti-scam security measures to protect our customers.
Q: I have already disabled accessibility of the mentioned app, but I am still being prompted with an error message asking me to uninstall it. Why?
From our security check, we have detected that you have mobile apps that are riskier which may compromise your banking and personal information. Hence for your security, it is recommended that you uninstall the mentioned app shown on the error message. Your access to UOB TMRW app will be restricted until you uninstall the app.
Q: Why was I not prompted to uninstall the unsafe app previously?
With the latest update, we have enhanced the security check to prompt customers with an error message to uninstall the mentioned apps if we detected apps with risky permissions. We are constantly refining and updating our security check based on feedback from our customers to be in line with industry efforts to counter the evolving scam threats.
Q: Why does the error message show that I have apps that may be unsafe?
From our security check, we have detected that you have mobile apps with risky permissions. Applications that were downloaded from third-party sites may compromise banking and personal information. For your security, your access to UOB TMRW app will be restricted until you uninstall or turn off accessibility permissions for the mentioned apps shown on the error message.
To mitigate the risk of malware attack from these apps, the recommended option is to uninstall the mentioned apps that are not downloaded from official app stores.
However, if you are certain and trust that the mentioned app is safe (example: it is a workplace app), you may turn off the accessibility permission.
Q. Can I ignore the error message and continue to use UOB TMRW app?
These features are necessary for enhanced security to mitigate the dangers and protect your exposure to malware scams. You will need to uninstall (recommended option) or turn off accessibility permissions for the mentioned apps shown on the error message in order to continue to use UOB TMRW app.
To mitigate the risk of malware attack from these apps, the recommended option is to uninstall the mentioned apps that are not downloaded from official app stores.
However, if you are certain and trust that the mentioned app is safe (example: it is a workplace app), you may turn off the accessibility permission.
Q. How does the bank know what apps I have installed on my device?
We value your privacy. You can be assured that our new features do not monitor your phone activity, nor collect or store any personal data.
Q. Why does the error message show that my workplace app is deemed unsafe?
We apologise for any inconvenience caused. The intent of this security feature is to protect customers from malware scams. We have detected that the mentioned mobile app was installed from a third-party site, instead of an official store that may compromise your banking and personal information. If you wish to continue using UOB TMRW app and your workplace app, you will have to turn off accessibility permissions of your workplace app.
Q: How do I turn off the accessibility permissions on my mobile device?
Step 1: Open your device’s Settings app
Step 2: Scroll down and select "Accessibility.
Step 3. Scroll until you find the "Advanced Settings"
Step 4. Tap on "Accessibility button" and tap on "Select actions"
Step 5. Tap the toggle switch for "Accessibility" to turn off the feature
Please note that the above path may differ by device manufacturer and operating system. If you encounter any difficulties, please check with your device manufacturer.
Q: I am not able to turn off the accessibility permissions of the app. Why?
The affected app could be malicious. Please follow these steps to protect yourself from malware scams:
a) Switch your Device to Flight Mode:
If you suspect your device has been infected by malware, switch your device to the flight mode immediately to disconnect from the Internet. This will prevent the scammers from further accessing your device remotely.
b) Run an anti-virus scan on your device:
Use an anti-virus software to scan and remove any malware detected in your device to ensure that all malware in your device is identified and removed.
c) Report the Incident:
You are strongly encouraged to report the incident to the relevant authorities and lodge a police report at the nearest police station or through online via SingPass. Please also contact our dedicated 24/7 Fraud hotline at 6255 0160 for urgent assistance. Click here to find out more.
Once the above steps are completed:
You may resume usage of your device by booting your device in safe mode to disable third-party apps temporarily, then uninstalling any suspicious apps. Finally, install mobile security software from a trusted source to scan for remaining malware.
As a further precaution, you may also consider doing a “factory reset” and changing important passwords. Please do not port back-up data after factory resetting.
Please refer to our UOB Security Malware website for more information and tips to protect yourself from malware scams.
Q. Where can I find out more on malware scams?
Please visit our UOB Security Malware website for more information and tips to protect yourself from malware scams.
For more FAQs
Click here to read more.
Your online banking security remains our top priority, and we are committed to protecting you from scams.
Your online banking security remains our top priority, and we are committed to protecting you from scams.
Do click on the links below to learn about the latest scam threats, tips to safeguard your online banking activities and how UOB put in place stringent measures to protect you.
Latest Scam Threats | Security Tips | UOB Security Measures
*Source: Singapore Police Force and Cyber Security Agency of Singapore
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