Protect yourself against malware scams

From our security check, the screen sharing app/tool that you were using was not in the restricted list hence your access to UOB TMRW app was not restricted. To be in line with industry efforts to fight against the evolving scam threats, note that we are constantly updating the list and refining our anti-scam security measures to protect our customers.

From our security check, we have detected that you have mobile apps that are riskier which may compromise your banking and personal information. Hence for your security, it is recommended that you uninstall the mentioned app shown on the error message. Your access to UOB TMRW app will be restricted until you uninstall the app.

With the latest update, we have enhanced the security check to prompt customers with an error message to uninstall the mentioned apps if we detected apps with risky permissions. We are constantly refining and updating our security check based on feedback from our customers to be in line with industry efforts to counter the evolving scam threats.

From our security check, we have detected that you have mobile apps with risky permissions. Applications that were downloaded from third-party sites may compromise banking and personal information. For your security, your access to UOB TMRW app will be restricted until you uninstall or turn off accessibility permissions for the mentioned apps shown on the error message.

To mitigate the risk of malware attack from these apps, the recommended option is to uninstall the mentioned apps that are not downloaded from official app stores.

However, if you are certain and trust that the mentioned app is safe (example: it is a workplace app), you may turn off the accessibility permission.

These features are necessary for enhanced security to mitigate the dangers and protect your exposure to malware scams. You will need to uninstall (recommended option) or turn off accessibility permissions for the mentioned apps shown on the error message in order to continue to use UOB TMRW app.

To mitigate the risk of malware attack from these apps, the recommended option is to uninstall the mentioned apps that are not downloaded from official app stores.

However, if you are certain and trust that the mentioned app is safe (example: it is a workplace app), you may turn off the accessibility permission.

We value your privacy. You can be assured that our new features do not monitor your phone activity, nor collect or store any personal data.

We apologise for any inconvenience caused. The intent of this security feature is to protect customers from malware scams. We have detected that the mentioned mobile app was installed from a third-party site, instead of an official store that may compromise your banking and personal information. If you wish to continue using UOB TMRW app and your workplace app, you will have to turn off accessibility permissions of your workplace app.

Step 1: Open your device’s Settings app
Step 2: Scroll down and select "Accessibility.
Step 3. Scroll until you find the "Advanced Settings"
Step 4. Tap on "Accessibility button" and tap on "Select actions"
Step 5. Tap the toggle switch for "Accessibility" to turn off the feature

Please note that the above path may differ by device manufacturer and operating system. If you encounter any difficulties, please check with your device manufacturer.

The affected app could be malicious. Please follow these steps to protect yourself from malware scams:

a) Switch your Device to Flight Mode:

If you suspect your device has been infected by malware, switch your device to the flight mode immediately to disconnect from the Internet. This will prevent the scammers from further accessing your device remotely.

b) Run an anti-virus scan on your device:

Use an anti-virus software to scan and remove any malware detected in your device to ensure that all malware in your device is identified and removed.

c) Report the Incident:

You are strongly encouraged to report the incident to the relevant authorities and lodge a police report at the nearest police station or through online via SingPass. Please also contact our dedicated 24/7 Fraud hotline at 6255 0160 for urgent assistance. Click here to find out more.

Once the above steps are completed:
You may resume usage of your device by booting your device in safe mode to disable third-party apps temporarily, then uninstalling any suspicious apps. Finally, install mobile security software from a trusted source to scan for remaining malware.
As a further precaution, you may also consider doing a “factory reset” and changing important passwords. Please do not port back-up data after factory resetting.
Please refer to our UOB Security Malware website for more information and tips to protect yourself from malware scams.

Please visit our UOB Security Malware website for more information and tips to protect yourself from malware scams.

Click here to read more.