A digital token is just like a physical one, except that it's built into our mobile app on your phone. Only you can access it when making secure transactions. With this, you no longer need to get OTPs (One-Time Passwords) through SMS or the physical token.
All UOB customers with UOB TMRW or Personal Internet Banking can sign up for Digital Token. You would need your card number and PIN or your bank registered Email address/Mobile number during the registration process.
If you don't remember your Card PIN, you can reset it depending on the kind of card you are holding.
- For ATM Card, you may visit your nearest Branch or fill up this form for a card replacement.
- For Debit/Credit Card, you may log in to UOB TMRW to request for your Card PIN instantly. You will need your physical token on hand to perform this transaction. Click here to find out how. Or you could call our Hotline at 1800 222 2121 for assistance. You can then register for Digital Token using your Card Number and reset PIN. Alternatively, you may register for Digital Token using your bank registered email address and mobile number.
You will receive a push notification on the mobile device you registered for Digital Token. Tap on the notification and UOB TMRW will launch with a pop-up on the transaction details. Tap “Confirm” on the pop-up to proceed.
If you did not receive the notification, there will be a prompt with instructions on how to proceed. Launch UOB TMRW, tap on Digital Token and follow the on-screen instructions on how to generate a One-Time Password (OTP).
There may be poor network connectivity or you may have turned off notifications for UOB TMRW. In such instances, follow the on-screen instructions to generate a One-Time Password (OTP) for your transactions.
You are still able to authorise transactions but the process will require more steps. You will need to launch UOB TMRW, tap on Digital Token and generate a One-Time Password.
For iOS devices
Access Settings → Select Notifications → Select UOB Singapore → Turn on “Allow Notifications”
For Android devices
Access Settings → Select Notifications → Select UOB Singapore → Turn on Notifications
1) Tap on 'Services' tab on the bottom navigation bar
2) Tap on 'Settings'
3) Tap on 'Remove Digital Token' and follow the onscreen instructions
No, there are no additional charges for using Digital Token.
It's faster. With a digital token, you no longer need to wait for SMS or physical token OTPs (One-Time Passwords) when making secure transactions.
Just tap the 'Digital token' icon on the login screen. You'll need your ATM PIN or your bank registered Email address/Mobile number to set it up!
It adds another layer of security as you must enter the code provided by your digital token to confirm transactions like adding a payee or moving bigger sums of money.
Remove the digital token from your device and set it up again. Tap on the 'Services' icon on the bottom bar. Then, go to 'App and security' > 'Remove digital token'.
Just tap on the 'Services' icon on the bottom bar. Then, go to 'App and security' > 'Change digital token code'.
Yes. The digital token on your old device will be removed once you do so.
Don't panic. Just call us at 1800 222 2121 and we'll remove your digital token from your device to stop any unauthorised transactions. If you're overseas, call (65) 6222 2121 instead. Do also contact your mobile carrier to temporarily deactivate your line while you get a new SIM card.
