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Security

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    Protecting your finances is our priority.

Online and Mobile Security

Enjoy the full convenience of secure online banking transactions and peace of mind from our multi-layered security programme. Learn more about how we keep your transactions safe.

 

WHAT WE DO TO PROTECT YOU ONLINE

mobile

Mighty Secure

Your personalised digital token

No more OTPs. Mighty Secure enables you to log into both UOB Personal Internet Banking and UOB Mighty seamlessly. It can only be set up on one mobile device and only you have access to it.

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UniAlerts

UniAlerts

Keeps you informed of your transactions

Avoid late payment of your UOB Credit Card bills and get instant updates of your account activities via UniAlerts.

Login to UOB Personal Internet Banking here and click on Account Services > Manage Alerts to register – make sure your contact details are updated.

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Unique Login Credentials

Unique Login Credentials

Access your Internet Banking account with a unique Username and Password that cannot be used by anyone else.

Automatic Logout Feature

Automatic Logout Feature

Inactive Internet Banking sessions will be detected by our system and you will automatically be logged out to ensure your account details are not compromised.

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HOW TO CONTACT US

If you suspect that your account has been compromised,
please change your password and contact us immediately by calling
6255 0160 (24-hour hotline)

Top Security Tips

When it comes to keeping your account secure, your role as an online banking user is just as important as ours. You may consider adopting these best practices to keep your account safe.

Keep your password confidential at all times and do not divulge it to anyone. UOB and our partners will never request for your password. Always keep your Personal Internet Banking (PIB) username, password, One-Time Password (OTP), Credit/Debit Card and banking account details confidential at all times.

Do not use personal information such as your telephone number, birth date or the like as your password as these will not make strong passwords.

Change your password regularly.

Change your password immediately if you suspect your account has been compromised.

Always log out after an online banking session.

Do not grant remote access of your computer to anyone or download any remote control software as instructed over the phone.

Latest Online Threats

Online threats come in various forms and are constantly evolving. With a better understanding of the latest threats, you can stay well informed on how to keep your finances safe.

Investment Scams

Investment Scams

This is a new type of scam whereby scammers look for victims via Whatsapp, Telegram, Facebook and other social media platforms and persuade them to invest in financial products with lucrative returns. Scammers may ask victims to transfer money to banks as stipulated, pay administrative fees, security fees and taxes in order to receive the profits and returns. However, scammers will cut off communication with the victims once they procured the funds from victims.

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Loan Scams Alert

Loan Scams

There have been cases of Loan Scams whereby scammers sent messages on SMSes, WhatsApp, Facebook and other social media platforms offering loans and loan services targeting bank customers. These scammers may claim to be staff from a licensed moneylender. Victims are instructed to transfer money as a deposit before the loan can be disbursed. After making the transfer, victims find that the scammers are no longer contactable.

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What can you do to protect yourself?

  • Be cautious when befriending strangers on social media platforms.
  • Understand that investments with high returns come with high risks.
  • Always check with a licensed financial advisor before making any investment.
  • Check if an entity is blacklisted on the Monetary Authority of Singapore (MAS) Investor Alert List. Deal with companies that are licensed and regulated by MAS.
  • Ask as many questions as you need to fully understand the investment opportunity.
  • Do a thorough check on the company and its representatives using resources such as the financial institution's directory, register or representatives, and investor alert list, which can be found on the MAS website.
  • Never provide your name, identification number, passport details, contact details, bank account or credit card details to anyone you do not know well.
  • Be careful when dealing with unregulated entities as you will have little recourse if things go wrong. If an entity is based outside of Singapore, check if it is regulated with the respective overseas authority.
  • Before committing to an investment, always Ask, Check and Confirm.
  • More information on investment scams can be found at MoneySense: How to spot investment scams.
  • Visit scamalert.sg or call Anti-Scam Centre at 1800 722 6688 for more information on scams.
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Example of a Loan Scam SMS:

 

 

What can you do to protect yourself?

  • Do ignore these spoofed loan advertisements and messages. Please block and report the number as spam on WhatsApp or through third-party applications.
  • Only engage the services of licensed moneylenders listed on the Ministry of Law's Registry of Moneylenders website. It is illegal for licensed moneylenders to advertise via SMS or WhatsApp.
  • Never reveal your personal information like NRIC or contact numbers, SingPass, bank details and account numbers.
  • Do seek financial help from authorised financial institutions if necessary.
  • Visit scamalert.sg or call Anti-Scam Centre at 1800 722 6688 for more information on scams.
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Contact Tracing Impersonation Scam

Contact Tracing Impersonation Scam

In light of the COVID-19 outbreak, government authorities are conducting contact tracing to identify those who may have been exposed to the virus through close contact with confirmed cases. Scammers are now posing as government officials conducting such contact tracing calls to retrieve your personal and financial details. You can verify the authenticity of a contact tracing call in Singapore by calling the Ministry of Health's general hotline at +65 6325 9220.

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E-commerce Scams

E-commerce Scams

There has been a recent spate of scammers pretending to sell surgical masks online in light of the COVID-19 virus. These scammers trick their victims into transferring funds from their bank accounts, but do not deliver the surgical masks as agreed.

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What can you do to protect yourself?

  • Never reveal your bank account numbers, one-time passwords (OTPs) or 3-digit credit card security code to anyone.
  • Never grant remote access of your computer to anyone. No government officials or those who are involved in the contact tracing exercise will ask for such banking information or require remote access to your computer.
  • If you receive such calls asking for banking information such as OTPs, you should hang up and call UOB or the police immediately.
  • Visit scamalert.sg or call the Anti-Scam Centre at 1800 7226 688 for more information on scams.
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What can you do to protect yourself?

  • Be wary of people selling items at prices that sound too good to be true.
  • Read reviews of the seller before committing to a purchase.
  • Whenever possible, pay only on delivery. If advance payments are required, use shopping platforms that provide arrangements to only release your payment to the seller upon your receipt of the item.
  • Arrange for physical meetups for purchases made through online classifieds.
  • Scammers can claim to use local bank accounts or provide a copy of their NRIC/driver's license to make buyers believer they are genuine sellers. When NRICs are provided as “guarantee”, check their validity at ICA's iEnquiry portal.
  • Visit scamalert.sg or call the Anti-Scam Centre at 1800 7226 688 for more information on scams.
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Impersonation Scams by Local and China Officials

Impersonation Scams by Local and China Officials

Do not fall for Phone Impersonation Scams that involve government officials from local and China police officers, immigrant officers or high court officials. These scams involve informing victims that they were involved in crimes and require their personal or banking information to be entered on fraudulent websites provided by the scammers. The scammers will transfer funds out from the victims’ accounts once they have received them.

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Technical Support Scams

Technical Support Scams

This Phone Impersonation Scam involves scammers claiming to be technicians from known companies (Singtel/Cyber Police/Microsoft/Starhub). Victims are informed that their residential wi-fi or internet connection has 'technical' issues, and are asked to download legitimate remote control software, such as TeamViewer, pcAnywhere or GoToMyPC. This will allow scammers administrative access to the victim's computer to install malware or access sensitive information used for identity theft or transfer of funds.

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What can you do to protect yourself?

  • Never reveal your bank account numbers, one-time passwords (OTPs) or 3-digit credit card security code. No government officials or those who are involved in the contact tracing exercise will ask for such banking information or require remote access to your computer.
  • Never grant remote access of your computer to anyone.
  • Never download any application or software directed by the caller.
  • Never login into any website directed by the caller.
  • If you receive such calls asking for banking information such as OTPs, you should hang up and call UOB or the police immediately.
  • Visit scamalert.sg or call Anti-Scam Centre at 1800 722 6688 for more information on scams.
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What can you do to protect yourself?

  • Never reveal your bank account numbers, one-time passwords (OTPs) or 3-digit credit card security code.
  • If you receive such calls asking for banking information such as OTPs, you should hang up and call UOB or the police immediately.
  • Visit scamalert.sg or call Anti-Scam Centre at 1800 722 6688 for more information on scams.
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Phishing Scams

Phishing Scams

There has been a recent spate of phishing scams targeting customers of Singapore banks. These phishing scams, in the form of emails that were purportedly sent by the banks, were designed to trick victims into accessing fake websites. Victims would then be asked to give their sensitive personal information such as internet banking username, PIN code, one-time password (OTP) and credit card details.

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What can you do to protect yourself?

  • Do not click on links or buttons in suspicious emails
    By hovering your mouse pointer over the link or button, you are able to see the actual hyperlinked internet address, which is usually a fake website's internet address. (When reading emails on mobile phones, pressing and holding on the link for a while reveals the actual internet address).
  • Do not download or open any attachment in suspicious emails
  • Do not provide your confidential information over email or phone
    Please note that the Bank will never ask you for confidential information (such as your username, password, One-Time Password, etc) through email or phone.
  • Change password and report immediately
    If you have inadvertently provided such information, immediately login to your Internet banking account to change your password. Should you suspect that your account has been compromised, please inform the Bank immediately at 1800 222 2121.
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