Scam Alert
Beware of phishing emails from scammers claiming to be from UOB requesting you to activate your Digital Token via email. Do not respond to an unfamiliar sender. Click here for details. Call our dedicated 24/7 Fraud Hotline 6255 0160 if unsure. Subscribe to our UOB Facebook page for the latest update and advice on scams.
Security
Your online banking security remains our top priority, and we are committed to protecting you from scams.
Latest alerts and announcements
Alert
Phishing scam
Beware of phishing emails from scammers claiming to be from UOB requesting you to activate your Digital Token via email. As scammers may be spoofing our UOB official email address to trick you into clicking on the phishing link, ensure that you verify the identity of the email sender by hovering over the sender's name. The sender's name may not match the email address.
Announcement
Enhanced real-time fraud surveillance to safeguard your transactions NEW!
As part of the Shared Responsibility Framework (SRF) issued by the Monetary Authority of Singapore (MAS) and Infocomm Media Development Authority (IMDA) for phishing scams, UOB will enhance our real-time fraud surveillance system effective from 16 June 2025.
Some transactions may be temporarily held for up to 24 hours, which is a necessary measure to protect you.
If this transaction is not performed by you, please log in to UOB TMRW immediately to cancel this transaction by navigating to 'Accounts' tab > Transactions. Alternatively, you may contact our dedicated 24x7 Fraud Hotline 6255 0160 and press “1” to report a case.
For more information on SRF, please click here.
Note: Ensure that you have the latest version of UOB TMRW app to get updates.
Alert
Beware of impersonation scams
Bank staff and Singapore Government officials will NEVER ask members of the public to do the following over the phone:
- Ask you to transfer money, withdraw cash or buy physical commodities such as gold and pass to another person;
- Ask you to disclose banking details, including sharing the details on your mobile phone screen;
- Ask you to install mobile apps from unofficial app stores;
- To expect a call from or transfer your call to a person with another organization, for example from a bank staff to Police or government officials.
Staying vigilant against these scams is crucial to protect yourself from financial loss and identity theft. Click on the button to find out how.
Alert
Impersonation Scam
Be on high alert for unsolicited calls from local mobile numbers, with scammers impersonating WeChat, UnionPay, or Alipay staff. Typically, the scammer informs victims that fees will be automatically deducted from their bank accounts linked to WeChat, UnionPay, or Alipay unless they cancel the subscriptions associated with these services. To cancel these subscriptions, victims must verify their identities by providing personal information, make transfers to bank accounts purportedly opened for the victim, withdraw cash or buy gold bars and pass to the caller or associates.
Alert
Impersonation Scam
Beware of scammers impersonating as government officials, bank staff, and insurance agents contacting victims via phone or video calls for payments. Scammers, who speak with local accent, may wear government uniforms and display official logos to deceive victims. They may also show bank accounts opened for victims, fake identity card or arrest warrants to intimidate victims to comply. Victims may be asked to pay outstanding charges, or transfer funds to a bank account which the authorities have supposedly set up for the victims. While the bank account will show the victim’s name, it does not belong to the victim but to a person controlled by the scammers.
Announcement
Enjoy secure banking with instant notifications NEW!
From April 2025, the existing SMS alerts will be progressively changed to push notifications via UOB TMRW and email alerts for impacted digital, banking and card transactions.
The threshold for transaction alerts will also be set to the bank’s default settings for these impacted transactions
To ensure your transaction notifications are not disrupted, please enable push notifications in your phone settings and update your email address today.
Announcement
New ScamShield Suite to block scam calls and SMSesNEW!
The ScamShield app has been enhanced with features such as scam message and call checks, AI-powered call blocking and SMS filtering, and scam reporting across WhatsApp, Telegram, SMS, calls and other channels.
Enhance your scam protection with the ScamShield app today!
ScamShield is a joint effort by the Ministry of Home Affairs, the Singapore Police Force, Open Government Products, and the National Crime Prevention Council. Click the button to find out more.
Announcement
Access to UOB TMRW app will be restricted if USB/Wireless debugging is enabled on your Android device NEW!
To protect your exposure to scams, access to the UOB TMRW app will be restricted once we detect USB/Wireless debugging is enabled on your device, as it might be used by fraudsters to enable remote screen viewing and execute unauthorised transactions.
Latest alerts and announcements
Alert
Phishing scam
Beware of phishing emails from scammers claiming to be from UOB requesting you to activate your Digital Token via email. As scammers may be spoofing our UOB official email address to trick you into clicking on the phishing link, ensure that you verify the identity of the email sender by hovering over the sender's name. The sender's name may not match the email address.
Announcement
Enhanced real-time fraud surveillance to safeguard your transactions NEW!
As part of the Shared Responsibility Framework (SRF) issued by the Monetary Authority of Singapore (MAS) and Infocomm Media Development Authority (IMDA) for phishing scams, UOB will enhance our real-time fraud surveillance system effective from 16 June 2025.
Some transactions may be temporarily held for up to 24 hours, which is a necessary measure to protect you.
If this transaction is not performed by you, please log in to UOB TMRW immediately to cancel this transaction by navigating to 'Accounts' tab > Transactions. Alternatively, you may contact our dedicated 24x7 Fraud Hotline 6255 0160 and press “1” to report a case.
For more information on SRF, please click here.
Note: Ensure that you have the latest version of UOB TMRW app to get updates.
Alert
Beware of impersonation scams
Bank staff and Singapore Government officials will NEVER ask members of the public to do the following over the phone:
- Ask you to transfer money, withdraw cash or buy physical commodities such as gold and pass to another person;
- Ask you to disclose banking details, including sharing the details on your mobile phone screen;
- Ask you to install mobile apps from unofficial app stores;
- To expect a call from or transfer your call to a person with another organization, for example from a bank staff to Police or government officials.
Staying vigilant against these scams is crucial to protect yourself from financial loss and identity theft. Click on the button to find out how.
Alert
Impersonation Scam
Be on high alert for unsolicited calls from local mobile numbers, with scammers impersonating WeChat, UnionPay, or Alipay staff. Typically, the scammer informs victims that fees will be automatically deducted from their bank accounts linked to WeChat, UnionPay, or Alipay unless they cancel the subscriptions associated with these services. To cancel these subscriptions, victims must verify their identities by providing personal information, make transfers to bank accounts purportedly opened for the victim, withdraw cash or buy gold bars and pass to the caller or associates.
Alert
Impersonation Scam
Beware of scammers impersonating as government officials, bank staff, and insurance agents contacting victims via phone or video calls for payments. Scammers, who speak with local accent, may wear government uniforms and display official logos to deceive victims. They may also show bank accounts opened for victims, fake identity card or arrest warrants to intimidate victims to comply. Victims may be asked to pay outstanding charges, or transfer funds to a bank account which the authorities have supposedly set up for the victims. While the bank account will show the victim’s name, it does not belong to the victim but to a person controlled by the scammers.
Announcement
Enjoy secure banking with instant notifications NEW!
From April 2025, the existing SMS alerts will be progressively changed to push notifications via UOB TMRW and email alerts for impacted digital, banking and card transactions.
The threshold for transaction alerts will also be set to the bank’s default settings for these impacted transactions
To ensure your transaction notifications are not disrupted, please enable push notifications in your phone settings and update your email address today.
Announcement
New ScamShield Suite to block scam calls and SMSesNEW!
The ScamShield app has been enhanced with features such as scam message and call checks, AI-powered call blocking and SMS filtering, and scam reporting across WhatsApp, Telegram, SMS, calls and other channels.
Enhance your scam protection with the ScamShield app today!
ScamShield is a joint effort by the Ministry of Home Affairs, the Singapore Police Force, Open Government Products, and the National Crime Prevention Council. Click the button to find out more.
Announcement
Access to UOB TMRW app will be restricted if USB/Wireless debugging is enabled on your Android device NEW!
To protect your exposure to scams, access to the UOB TMRW app will be restricted once we detect USB/Wireless debugging is enabled on your device, as it might be used by fraudsters to enable remote screen viewing and execute unauthorised transactions.
Digital banking made safe
How UOB protects you
Enjoy full convenience and peace of mind when you bank online with our multi-layered security programme. Learn more about how we keep your transactions safe.
How you can protect yourself
Stay safe with extra measures that you can do simply from anywhere - at home, at work, from your phone.
Kill Switch
(Disable digital access and block your cards)
This will disable your digital access to Personal Internet Banking, UOB TMRW app and block all your UOB Debit/Credit cards instantly. Note that Kill Switch does not suspend these services. Learn more.
2 ways to do so:
- Call our 24-hour Fraud Hotline at 6255 0160 › Press 4 to activate Kill Switch Learn how
- Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) > press 1 > press 2
Upon activating our self-service "kill switch" feature, you will receive two SMS notifications confirming the activation of the Kill Switch, which disables your digital access and blocks all your UOB Debit/Credit cards.
Any active digital login session will be terminated.
To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.If you wish to re-enable all your UOB Debit/Credit cards, please unlock them via the UOB TMRW app, or call our General Hotline at 1800 222 2121, or visit your nearest UOB branch for assistance.
Things you should know
Our security best practices and policies
- UOB Group Internet Banking Privacy Practices
-
The United Overseas Bank Group (UOB Group) is committed to maintaining best Privacy Practices to create, as far as possible, a secure Internet banking environment for our customers. We encourage our customers to similarly observe best practices that are within their control.
Our best practices include:
- Collection Of Customer Information
We will not make unsolicited requests for customer information through email or the telephone, unless customers initiate contact with us. We will use any information collected as minimally as possible, mainly to assist us in customising and delivering services and products that are of interest to our customers. Under no circumstances will we ask customers to reveal their Personal Identification Numbers (PINs) or Passwords. - Handling Of Customer Information
We have established strict confidentiality standards for safeguarding information on our customers. - Disclosure Of Customer Information
Unless we have the customer's agreement or are required by law, we will not disclose customer information to external parties. - Compliance By External Parties
External parties who, in the course of providing support services to us, may come into contact with customer information, are required to observe our privacy standards.
- Collection Of Customer Information
-
- UOB Group Internet Security Technology
-
We understand customer concerns for security when they transact over the Internet. We have therefore built a security system for online banking that safeguards the confidentiality of our customers' account information and their banking transactions.
We employ several different methods to protect customers' account and personal information:
- Firewalls
We have multiple levels of firewalls in place between our internal computer systems and the Internet. - Encryption
Strong encryption protects customer information as it travels over the Internet. We use the 128-bit Secure Sockets Layer (SSL) encryption to protect the confidentiality of customers' account details and transaction data. This 128-bit SSL encryption is the commercially available security protocol for encrypting or scrambling data transmitted over the Internet. It is also currently recognised internationally to be of the highest standard in encryption technology commercially available and is generally adopted by banks in Singapore and financial institutions worldwide. - Username and Password
Only your valid Username and Password which identify you uniquely, will allow you to log in to our secure website(s). This ensures that messages from authorised users only are admitted into our secure site(s). - Technology Devices
UOB may, from time to time, issue Devices and/or establish security procedures that you may need to execute in order to use certain UOB Internet Banking services related to the Devices.
You may use the Devices (whether or not in conjunction with the Username and/or Password or otherwise):- To initiate, effect, perform and/or dispatch any instruction or any communication to UOB;
- To obtain or utilise any service that may be offered or made available by UOB through the Website or UOB Internet Banking service;
- To access and obtain information as may be permitted by UOB (whether relating to your Account(s), service or otherwise); and
- To effect any transaction with UOB which may be made available by UOB, subject to the terms of this Agreement and to other restrictions, limitations, terms and conditions of UOB then applicable
- Automatic Log Out
As an additional security measure, our system may log you out of your Internet banking session after a period of inactivity
We are committed to monitoring our Internet security system constantly for potential situations that could compromise the security or the privacy of our customers and to exploring new technology continually to enhance our Internet security system.
- Firewalls
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- List of Official UOB Group Website Addresses
- Customer Choices in the Event of Unavailability of the UOB Group Internet Banking/Transaction Website(s)
- E-Payments: User Protection Guidelines and FAQs
Frequently asked questions
Click here to read more.
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