Application How do

You can activate your Card(s) via the following channels:

For Credit and Debit Cards
UOB TMRW app

Step 1: Tap on “Accounts” from bottom navigation bar
Step 2: Select UOB Credit/Debit Card to be activated
Step 3: Tap on "Yes" to proceed with the activation
Step 4: Enter the SMS OTP
Step 5: Tap on "OK" to proceed. You can start using your new card

For more information, please refer to the step-by-step guide here.

Alternatively, you could activate via UOB Personal Internet Banking or SMS ACTVC‹space›last 4 digits of Credit/Debit card number to 71423. E.g. ACTVC 1234 to activate your card

For ATM Cards
UOB Personal Internet Banking

Step 1: Select UOB Credit/Debit Card to be activated
Step 2: Tap on "Yes" to proceed with the activation.
Step 3: Enter the SMS OTP.
Step 4: Tap on "OK" to proceed. You can start using your new card.

Alternatively, you could SMS ACTVA‹space›last 4 digits of ATM card number to 71423. E.g. ACTVA 9876 to activate your card.

You may follow the steps below to block your card and request for card replacement:

Step 1: Login to UOB TMRW and tap on “Accounts”
Step 2: Select your debit or credit card that you intend to report and replace
Step 3: Go to “Settings’ and select ‘Block card or report lost card”
Step 4: Select “Permanently block and replace card" and tap "Next" to proceed.
Step 5: Review details and swipe right to confirm.
Step 6: Your request is completed. You will receive your replacement card soon.

Please note that all settings for this card will be disabled while we send you a new replacement card. You will not need to update your alert setting again. However if you wish to change your alerts setting for your transactions, please login to PIB > Manage Alerts.

For more information, please refer to the step-by-step guide here.

You can adjust your Debit Card spending limit with any one of the following methods:

1. UOB TMRW*
   Step-by-step guide:
   a. Tap on 'Accounts'
   b. Select your Debit Card
   c. Tap on 'Settings'
   d. Select 'Set Debit Card Limit'
2. UOB Debit Card Daily / Monthly Limit Form
   - Complete and send us the UOB Debit Card Daily/Monthly Limit Form.
   - Click here to download the form or you can request a copy by calling us at 1800 222 2121 or visit our branches.

*The minimum daily spending limit via UOB TMRW is S$1,000. To adjust your daily spending limit to less than S$1,000 or a minimum of S$1, please complete and mail the UOB Debit Card Daily / Monthly Limit Form to us.

You may subscribe to eStatement via UOB TMRW app or UOB Personal Internet Banking.

Via UOB TMRW

Step 1
Log in to UOB TMRW and tap "eStatements". Alternatively, you could tap on "Services" and select "eStatements" under Transactions.

Step 2
Tap "Manage" found on the top right corner of the screen.

Step 3
Tap "Switch Now".

Step 4
Select the accounts, investments or cards that you wish to switch to electronic statement.

Step 5
Tap "Save".

Step 6
You have successfully enrolled for your eStatement.

For more information, please click here. Alternatively, you could also subscribe to eStatement on UOB Personal Internet Banking.

Once you have successfully signed up for the service; your eStatement will be available for viewing on your digital account from the next statement cycle onwards. This feature has 5 years of archival of your electronic statement; it will be from the date of subscription. Hence, the option for back dated statement prior to the time you sign up to the service is not available. Please be advised that eStatement option is only available for statement-based Current and Savings accounts (excluding Passbook Savings Account), Credit/Debit Cards and CashPlus accounts.

For more information, please visit the UOB estatement website.

The service is free of charge

Depending on your alerts setting,  you will receive notification via Push Notification to your UOB TMRW app or email alerts when your eStatement/eAdvice is ready for viewing.

Note that from end Nov 2024, we will progressively phase out SMS alerts and transition to email and push notifications on UOB TMRW. Click here for details.

To update your alerts setting for your transactions, please login to PIB > Manage Alerts.

Upon successful enrollment to eStatements/eAdvices, you will no longer receive physical copies of your statements from the following month.

There is no option for receiving both eStatements and physical copies of your statements.

You may choose to switch back to paper statement with these 3 steps:

Step 1: Login to UOB Personal Internet Banking (PIB).

Step 2: Click on Manage eStatement /eAdvice Subscriptions on the left menu bar.

Step 3: Uncheck the box for eStatement(s) or eAdvice(s) to unsubscribe.

You will enjoy easy access to 5 years of our eStatements/eAdvices commencing from the time you are enrolled for the service. However, you will not be able to see past bank statement(s) or eAdvice(s) prior to the enrolment.

The exchange rates used to convert foreign currency transactions into Singapore dollars may vary from day-to-day and is also dependent on when the transactions are submitted for processing by the merchants.

In addition, foreign currency transactions are subject to a foreign currency administrative fee levied on the Singapore dollars amount converted. Please refer to the UOB Debit Cardmember Agreement for details of our fees and charges.

Change your contact details on UOB TMRW app instantly so you don't miss any important notifications and alerts. Simply follow these steps:

Step 1: Log in to UOB TMRW and tap on "Services" located at the bottom of the screen.
Step 2: Under Profile, select "Contact Details".
Learn more

Depending on your alerts setting,  you will receive notification via Push Notification to your UOB TMRW app or email alerts when a transaction made on your UOB Credit/Debit card is at or above a threshold amount. It is a security measure to prevent fraudulent activities conducted on your UOB Credit and/or Debit Card by unauthorised parties.

Note that from end Nov 2024, we will progressively phase out SMS alerts and transition to email and push notifications on UOB TMRW. Click here for details.

To update your alerts setting for your transactions, please login to PIB > Manage Alerts.

This transaction alert service is a security measure put in place to protect your UOB Card from being used by unauthorized parties. To ensure all our customers’ accounts and cards are protected, UOB has discontinued the option to unsubscribe from this transaction alert service.

Depending on your alerts setting,  you will receive notification via Push Notification to your UOB TMRW app or email alerts for your relevant transaction.

Note that from end Nov 2024, we will progressively phase out SMS alerts and transition to email and push notifications on UOB TMRW for selected digital and card transactions. Click here for details.

To update your alerts setting for your transactions, please login to PIB > Manage Alerts.

Alternatively, you can download and submit the Threshold Limit for Credit/Debit Card Transaction Alert Service form. For mail-in requests, please allow up to 5 working days for your records to be updated.

The default threshold amount set by the Bank is S$500 for each card.

The default threshold amount set by UOB is S$500 and above. You can change your threshold amount via UOB Personal Internet Banking. Alternatively, you can download and complete the Threshold limit for Credit/Debit Card Transaction Alert Service form or any UOB branch. For mail-in requests, please allow up to 5 working days for your records to be updated.

The threshold amount for all your Principal UOB Credit/Debit cards will be the same.

a. Instalment Payment Plan (IPP)
You will receive a One-time SMS or Email alert when you make an IPP transaction, if the transaction amount is at or above the default threshold limit. There will be no SMS or
Email alert for each monthly instalment posted to your card, regardless of the amount.

b. Overseas transactions*
Yes, you will receive a Push Notification or Email alert when your credit/debit card overseas transaction amount is at or over the default threshold amount.

c. Monthly recurring billing of instalment for SmartPay/LuxePay/IPP/PL
You would need to subscribe to this separate alert via UOB Personal Internet Banking. This alert is different from the transaction threshold alert.

Note that from end Nov 2024, we will progressively phase out SMS alerts and transition to email and push notifications on UOB TMRW for selected digital and card transactions. Click here for details.

To update your alerts setting for your transactions, please login to PIB > Manage Alerts.

Alternatively, you can download and submit the Threshold Limit for Credit/Debit Card Transaction Alert Service form. For mail-in requests, please allow up to 5 working days for your records to be updated.

Please call our 24/7 Fraud Hotline at 6255 0160.

Cardholders are to check their statements and report any unauthorized transactions within 14 days of the statement date, otherwise the transactions will be deemed valid.

If you notice any unauthorized transactions in your credit or debit card statements, or if you receive an SMS notification alert for a transaction which you did not perform, please contact UOB Contact Centre immediately at 1800 222 2121 (or +65 6222 2121 if you are calling from overseas) for further assistance.
(Note: If you encounter any unauthorised transactions, do contact the Bank immediately to freeze your card for security reasons. Alternatively, you may block the card yourself immediately via the UOB TMRW mobile app.  Select the card to block > Settings > Block card or Report fraud. Refer here for more details.)

As we may only file chargeback requests for transactions that have been posted, transactions which are still in “pending” status will need to be posted before we proceed with the chargeback request.

Please note that there are no chargeback rights for fully authenticated transactions e.g. transactions authorised with One Time Password (OTP) input.

The Bank will assist you to report unauthorised transactions to the relevant card schemes e.g. Visa or Mastercard in accordance with their respective rules. Please note that you may be required to submit further information or supporting documents

Here are some of the common reasons for declined/failed transactions:

1. Insufficient balance (debit card limit or bank account balances)
   Please log in to UOB TMRW to check your balances of the linked bank account. You may top up the balances of your link bank account for the transaction to go through.
   
   If your linked bank account have sufficient limit, you can request for change in Debit Card spending limit via UOB TMRW app. Click here for Spending Limit FAQ for step-by-step guide on how to adjust this limit.
2. Card not activated
   Simply activate your UOB Card via UOB TMRW app and try again. Click here to find out more
3. Card expired
   If your in-store transaction is declined:
   Please check if you are using the recently received renewal card to transact and be reminded to activate your renewal card before trying again.
   
   If your online transaction is declined:
   Please check that the card expiry date and card security code (or typically known as CVV) is updated to the details on your recently received renewal card for online purchases to go through.
4. Wrong information
   Please check the card security code (or typically known as CVV) or expiry date of the card for your purchase to go through.

5. Online/recurring transaction is declined (token expired)
   Please update the Merchant with the latest card details (such as expiry date). 

Click here for step-by-step guide on how to manage your card services on UOB TMRW app.

You can refer to the date next to “GOOD THRU ”, “VALID THRU” or “EXP. DATE” on  your card.

You may use your card until the last day of expiry month. For example, if the expiry date indicated is 10/28, the card is usable till 31 October 2028. The card will not be usable on 1 November 2028.

After your card has expired, you will need to activate and use your renewal card to perform your payment transactions.

No, your renewal card will be sent to you automatically.

You can expect to receive your renewal card one month before the card expiry date indicated on your current card. For example, if the expiry date indicated is 10/28, you can expect to receive your card by end of September 2028.

No, the renewal card is free of charge.

Yes, the renewal card will be sent to your overseas address that is registered with the bank.  

For security reasons, you should cut the card in half and cut through the card chip. After cutting the card, you can dispose it.

Your UOB card has an expiry for a few reasons. Firstly, it is to cater for normal wear and tear of the physical card. Secondly, it is to prevent fraud as the expiry date is an additional data point to check that the card information is valid and that you are the legitimate user.

To ensure your recurring bill payment is not affected, it is recommended to update your card information with your payee entity once your debit card has expired.

Yes, you can call our contact centre or visit any of our branches to request for an early renewal card.

Yes, you may use your existing card till your renewal card is activated.

Yes, you may use your existing card which has yet to expire.