Card services

New Android malware

How does the malware infect your mobile device?
This malware is spread through mobile applications (apps) that are downloaded and installed from unknown sources.
It could infect your phone by prompting you to install apps through fake screens such as those seen below.

Once you click on the button within the message, you will be directed to enter your credit card information for payment. This will trigger a fake system upgrade (see screenshot below) during which the fraudster will take the opportunity to intercept your SMS OTP and perform online purchases using your credit card information.



We would like to assure you that UOB’s online banking systems remain secure and are not the source of this malware. While we take every responsibility to safeguard your transactions with multiple layers of security, we would like to remind you to remain vigilant when banking online.

If you suspect that you have been made a victim of malware or notice unknown transactions appearing on your accounts, please call us immediately at 1-800-222-2121.

What can you do to protect yourself from malware?
• Be alert and cautious. Do not click on any link or button that you do not recognise.
• Do not provide payment card information unless you are making a genuine purchase. If you are required to make any payment for mobile application, it should be via Google Play Store.
• Do not download or install apps unless they are from authentic sources (such as Google Play Store)
• If your mobile phone stalls, immediately shut down the mobile phone and wait for five to 10 minutes before rebooting your phone.
• If you continuously get prompted to update your mobile app, ignore it and send your mobile phone for servicing.
• If you have unintentionally clicked on an unknown link that triggers a system update, shut down your phone immediately and call your bank to check for any unauthorised online transactions on your debit or credit cards

New Android malware

How does the malware infect your mobile device?
This malware is spread through mobile applications (apps) that are downloaded and installed from unknown sources.
It could infect your phone by prompting you to install apps through fake screens such as those seen below.

Once you click on the button within the message, you will be directed to enter your credit card information for payment. This will trigger a fake system upgrade (see screenshot below) during which the fraudster will take the opportunity to intercept your SMS OTP and perform online purchases using your credit card information.



We would like to assure you that UOB’s online banking systems remain secure and are not the source of this malware. While we take every responsibility to safeguard your transactions with multiple layers of security, we would like to remind you to remain vigilant when banking online.

If you suspect that you have been made a victim of malware or notice unknown transactions appearing on your accounts, please call us immediately at 1-800-222-2121.

What can you do to protect yourself from malware?
• Be alert and cautious. Do not click on any link or button that you do not recognise.
• Do not provide payment card information unless you are making a genuine purchase. If you are required to make any payment for mobile application, it should be via Google Play Store.
• Do not download or install apps unless they are from authentic sources (such as Google Play Store)
• If your mobile phone stalls, immediately shut down the mobile phone and wait for five to 10 minutes before rebooting your phone.
• If you continuously get prompted to update your mobile app, ignore it and send your mobile phone for servicing.
• If you have unintentionally clicked on an unknown link that triggers a system update, shut down your phone immediately and call your bank to check for any unauthorised online transactions on your debit or credit cards