How often should I monitor my investments?
Anytime you like on the UOB TMRW app! The Net Asset Value (NAV) of each fund is updated every business day, with the exception of fund holidays, which are determined by the fund managers and usually fall on public holidays in countries where the fund has significant exposure.
Even if you do not monitor your investments daily, rest assured that our fund managers do, 24/7. They will proactively manage your funds and rebalance the underlying investments when necessary. You will also get monthly portfolio updates via the SimpleInvest Dashboard.
Will I receive payouts for my investments made? If so, where do my payouts go to?
Only the United Enhanced Income Select Fund provides monthly payouts to investors. You can choose to either reinvest the payout or credit the payout into your preferred account.
Will I receive investment updates?
Yes, you will get monthly market and fund reviews in the individual solutions' pages within SimpleInvest. Find out what the asset managers say about the solutions before deciding on your next course of action.
I accidentally submitted my order as ‘Reinvest’ my dividends. However, my intention was to ‘Get a cash payout’, what do I do now?
Please visit a UOB branch to change your dividend instructions.
I don’t want to redeem the full amount of my investments. Am I allowed to redeem part of it?
Yes, you can redeem the full amount or part of your investments. For partial redemptions, you must leave a minimum holding of 10 units.
After redeeming my investments, it is stated that my recurring orders will continue until I terminate them. How do I terminate my recurring orders?
To terminate, follow these steps:
Step 1: On the first screen you see after tapping on SimpleInvest (if you have invested), look for the "Orders" section and tap on "View all"
Step 2: Swipe left on your order and tap ‘Terminate’.
Step 3: Follow the instructions to complete your termination.
Can I switch my funds?
You can only switch between the United Enhanced Income Select and United Enhanced Growth Select funds. You can switch all or part of your units (subject to minimum fund holdings requirement).
My transaction was ‘Unsuccessful’. What do I do now?
Check that you have a stable internet connection. If there is a scheduled maintenance, try again later.
I have successfully submitted my order requests, how can I view the status of my order?
Tap ‘View order status’ on your submitted screen.
Alternatively, you can view your orders on the first screen you see after tapping on SimpleInvest. You will also be able to view the statuses of your past orders here.
If your order is completed or unsuccessful, you will also receive an in-app notification. Do remember to set your mobile phone settings to receive notifications from UOB TMRW.
Will I be receiving notifications in other forms for my SimpleInvest orders?
We will mail you hard copy statements for every successful purchase. You can also view your order status on UOB TMRW.
I would like to make changes to my SimpleInvest recurring order, how do I do so?
To make changes, follow these steps:
Step 1: Tap ‘View orders’ on the first screen you see after tapping on SimpleInvest
Step 2: Swipe left on your order and tap ‘Edit’.
Step 3: Follow the instructions to edit your order.
I changed my mind and would like to cancel the buy order that I submitted yesterday. How can I cancel the buy order?
You can cancel it within 7 calendar days and the investment proceeds will be credited to your UOB account within 7 business days after trade date.
I have submitted my order for a few days, and my holdings is still not reflecting. When can I see the fund that I have bought?
Holdings will be reflected within 3 business days if the transaction is executed on a trading day where the fund is available for subscription and redemption.