E-Payments User Protection Guidelines
As part of our efforts to protect you from unauthorised or erroneous payment transactions, we will be enhancing our current transaction alert service to provide transaction notifications for all outgoing e-payment transactions relating to your account(s).
With effect from 30 June 2019, you will be able to opt for new alert notifications in addition to any existing transaction alert service for which you are enrolled.
To receive your selected notification alerts, it is important for you to ensure that your contact details are updated (including but not limited to your e-mail address and mobile number) as soon as there are any changes.
To opt for additional notification alerts and/or update your contact details, simply log in to UOB Personal Internet Banking or visit any of our branches island-wide. Please note that if you have updated your mobile number, we will use the updated mobile number to send you SMS-OTP for UOB Personal Internet Banking, UOB Mobile services, Unialerts and other transaction alert notifications.
If you do not provide us with your latest contact details, you may not be able to receive transaction notifications relating to your account(s).
In connection with the enhancement of our transaction alert service, please be informed that the Terms and Conditions Governing Accounts and Services (Individual Customers) will be updated with effect from 30 June 2019.
Please refer to the Frequently Asked Questions for important information on:
- your duties under the E-Payments User Protection Guidelines issued by The Monetary Authority of Singapore;
- how your liability for unauthorised transactions will be affected based on your transaction alert preferences;
- the list of UOB Transaction Notification Alerts available; and
- the amendments to Terms and Conditions Governing Accounts and Services (Individual Customers).
Frequently Asked Questions (FAQs)
PLEASE NOTE THAT THE INFORMATION STATED BELOW IS INTENDED TO SERVE AS A GUIDE ONLY AND IS NOT MEANT TO BE EXHAUSTIVE. IT IS THEREFORE IMPORTANT THAT YOU READ THE E-PAYMENTS USER PROTECTION GUIDELINES ISSUED BY MONETARY AUTHORITY SINGAPORE.