FAQs on lost card liability

There is no stipulated timeframe as the cardmember is expected to notify the Bank at the earliest opportunity. If he fails to do so, he is deemed to be negligent and will be liable for all unauthorized charges.

The Bank is required to continue to safeguard and protect cardmembers’ interests through robust fraud detection systems to monitor and detect unusual/suspicious card activities. All such transactions will be subjected to review by fraud analysts to contact the affected cardmembers for validation.

The Cardholder will be liable for all transactions made by anyone using the Card until we receive notification from the Cardholder of its loss or theft. Please refer to our UOB cardmembers Agreement for details on the Cardholder’s responsibilities and liability.

He will be fully liable for all unauthorized transactions or his credit card limit (whichever is lower). These would also include any interests and late charges that may be levied on those transactions.