FAQs on lost card liability

FAQs on lost card liability

Frequently asked questions

What is the responsibility of a cardmember?

We strongly urge cardmembers to exercise care and diligence in safeguarding their credit cards as though they are cash. They must immediately notify the Bank via our 24/7 hotline as soon as they are aware that their card(s) or card information have been lost, stolen or compromised.

Cardmembers are also required to co-operate by providing information/documents to assist in any investigation carried out to determine the responsibility and liability of the unauthorized charges.

To learn more on how to safeguard your credit card, please refer to ABS’ Security Tips.

There is no stipulated timeframe as the cardmember is expected to notify the Bank at the earliest opportunity. If he fails to do so, he is deemed to be negligent and will be liable for all unauthorized charges.

The Bank is required to continue to safeguard and protect cardmembers’ interests through robust fraud detection systems to monitor and detect unusual/suspicious card activities. All such transactions will be subjected to review by fraud analysts to contact the affected cardmembers for validation.

The Cardholder will be liable for all transactions made by anyone using the Card until we receive notification from the Cardholder of its loss or theft. Please refer to our UOB cardmembers Agreement for details on the Cardholder’s responsibilities and liability.

He will be fully liable for all unauthorized transactions or his credit card limit (whichever is lower). These would also include any interests and late charges that may be levied on those transactions.

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