The deployment of the AI Chatbot typically takes up to 5 working days. This includes core chatbot setup, configuration, server hosting, and basic deployment.

If system integration is required (e.g., CRM systems, internal databases, or third-party platforms), the overall timeline will be extended depending on the complexity and number of systems involved. Integration work is assessed separately to ensure proper mapping, testing, and secure connectivity, which is under the System Integration package.

System integration typically requires approximately 10 man-days of development, depending on complexity and API access.

This includes:

• API mapping and configuration
• Secure data connectivity setup
• Integration with 1 designated third-party platform (per scope)
• Workflow automation enablement
• End-to-end testing and validation

More complex environments with multiple systems or legacy infrastructure may require additional time.

The solution can integrate with a wide range of enterprise systems, including:

• CRM systems (e.g. Salesforce, HubSpot) 
• ERP platforms - Customer databases 
• Third-party APIs and SaaS tools 
• Internal workflow or ticketing systems 
• POS systems

Integration feasibility is subject to API availability and system accessibility.

A typical end-to-end workflow includes:

• Requirement gathering & scoping 
• Chatbot setup (up to 5 working days) 
• Integration development (if applicable, approximately 10 man-days)
• Testing & Quality assurance
• Deployment & go-live 
• Post-deployment support (3 days)

Key factors include:

• Number of systems being integrated 
• API availability and documentation quality 
• Complexity of workflows and automation rules 
• Data structure readiness 
• Security or compliance requirements 

OpenMinds will always confirm timeline after initial technical assessment.

For more details on this Programme and the eligibility criteria for the grant, please visit https://www.uob.com.sg/business/sme/digital-ai-grants/food-beverage-enterprisesg.page

UOB BizSmart is an initiative to help you digitalise your business. We have teamed up with several digital partners to optimise business management processes such as invoicing, accounting, e-commerce, and more.

View the UOB BizSmart page for more details.

BizSmart is a compilation of digital applications, products or services offered, sold and provided by third party service providers/vendors and third party resellers/distributor (each a "Third Party" and collectively “Third Parties”).

Each Third Party (including OM Collective Pte Ltd [OpenMinds]) is independent and beyond the control of United Overseas Bank Limited (“UOB”) and its affiliates. UOB and its affiliates are not principals or agents of any Third Party.

UOB and its affiliates are not responsible for and have no control over their customers' data once such data has left UOB's and its affiliates' servers for disclosure and provision to OM Collective Pte Ltd [OpenMinds] and its affiliates, subsidiaries, related persons and other third parties as decided at their sole discretion.

For the avoidance of doubt, UOB and its affiliates:
makes no representation or warranty whether express or implied, and accepts no responsibility or liability for the completeness, accuracy, use, purchase and subscription of any digital applications, products or services provided by any Third Party on BizSmart; shall not be responsible or liable for the acts or defaults of any Third Party or for the defects, performance, non-performance or deficiency of all or any part of the digital applications, services or the products by any Third Party on BizSmart; and makes no warranty or representation on or assume any liability or responsibility as to the quality, defects, performance, non-performance, merchantability, fitness for purpose or any other aspect of the digital applications, products or the services within BizSmart. UOB or its affiliates shall not be construed or implied as endorsing, recommending or favouring any Third Party digital application, products or services by reason of:
any inclusion of any digital applications, products or services under BizSmart; or the promotion directly or indirectly (whether through it's or its affiliates' website or in any other manner) of any Third Party digital application, products or services by UOB or its affiliates.

Before deciding to subscribe for, purchase or use such digital application, product or service, please seek advice from your advisers and consider all aspects of the digital application, product or services (including, without limitation, the suitability, reliability and security of the same).

Any dispute relating the digital applications, products or services (including, without limitation, the quality or service standard) must be resolved directly with the respective Third Parties.

All costs and expenses payable in connection with the subscription and use of the digital applications, products or services under BizSmart shall be borne by the subscriber, user or purchaser of such digital applications, products or services.