Log in to UOB Infinity via the mobile app and follow the instructions to activate Infinity Secure.

Sign up for:

• Bulk Services – payroll, payment and collection
• eFX – online foreign exchange
• MT103 copy
• Trade Services
• Edit subscribed services
• Edit user details/profiles
• Edit transaction approval settings
• Request for additional tokens
• To access FSCM facilities

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You can use the same token to access other Singapore accounts in the same company.

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With Global View and more customisation, you can:

• Access your company accounts in other countries with a single login
• Add verifier and sender roles
• Customise transaction approval settings by services

Please contact us for more assistance via:

• Your Relationship Manager;
• Our Corporate Call Centre at 1800 226 6121; or
• Our branches

Please contact your relationship manager or our Infinity enquiry team at 1800 226 6121 (for Singapore) or +65 6226 6121 (for Overseas) from Mondays to Fridays, 9.00am to 6.30pm, excluding public holidays.

Yes, you can restrict users to creating/approving payment to specific payees only by allowing them to access pre-approved payees (PAP) only. The Company Administrator can set the user’s access by selecting “PAP Only” under the user’s account setup.

The latest date that your staff can expect their salary in their account will be one day after the value date i.e. 23 Feb 2024. This is because some banks may credit the funds at the end of the day on the Value Date.

To ensure that the salary is available to your staff on the Value Date, please submit the transaction before the following cut-off times:

• For bulk payroll transaction that contains payment to other banks’ accounts – before 6pm on one business day before the Value Date. The Value Date cannot be a Saturday, Sunday or Public Holiday.
• For bulk payroll transaction that contains payment to UOB accounts only – before 11.30am on Value Date. The Value Date cannot be a Sunday or Public Holiday.

You can find out which authoriser is next to approve the transaction from Approval Status:


1. From the top menu bar, select Accounts > Approval Status
2. Search for your transaction and click the action menu ()
3. Select “Audit Trail” to view the authoriser name

You can approve a payment instruction from:

• Dashboard – In “My Tasks” widget, the five most recent transactions requiring your approval will be listed; OR
• My Tasks – From the top menu bar, select My Tasks to view the full list of requests requiring your approval

If you need a step-by-step guide, please log in to UOB Infinity, click the user icon () at the top menu bar and click "Need Help?".

If you are authorised to approve your own payment, you will have the option to approve the payment immediately by selecting “Submit Now”. Alternatively, you may approve the payment later by selecting “Add to My Tasks

Set up or update authorisation mandate
To set up or update your approval mandate, or change the authorisers’ authorisation groups, please submit a maintenance form.

Who can approve the payment?
Any authoriser indicated according to the company’s approval mandate can approve the payment, even if the authoriser that you notified to approve the payment is not available to approve it.

Every monetary transaction can only be approved according to the approval mandate in the authorisation profile. In addition, you can also set up the following limit controls:

• Limit: Signatory Daily Limit
• Type: Daily Limit per Signatory
• Default Limit: Any Amount, subject to availability of funds in the account
• Applies to: Any Signatory in Group A, B, C, D or E

• Limit: Transaction Limit*
• Type: Transaction Limit per Signatory in each Signatory Group
• Default Limit: Any Amount, subject to availability of funds in the account
• Applies to: All products/services available in UOB Infinity

Note: If you do not indicate a limit in the Registration Form, the Bank will set $999,999,999.99 as the default limit.

To recall a payment after it has been sent to the Bank for processing, please contact UOB at 1800 226 6121 (for Singapore) or +65 6226 6121 (for overseas) immediately.

You can check the transaction status by selecting Accounts > Approval Status from the top menu bar.

Approval Status provides a consolidated view of all transaction statuses in a single location. The transactions are classified by their status for easy reference:


Status

• White - All: All transactions regardless of status
• Orange - Pending (Transactions that have not been submitted/sent to the Bank)
• Blue - Sent to bank (Transactions that have been submitted to the Bank but have not been processed)
• Red - Rejected (Transactions that have been rejected or bulk transactions that have been partially rejected)
• Green - Successful (Transactions that have been successfully processed by the Bank)

In addition, the Company Administrator can also set up email or SMS alerts to notify the transaction makers and/or authorisers when a transaction has been successfully processed or rejected.

You can export the transaction details as a PDF or CSV file. The CSV file format is only applicable for bulk transactions. For the PDF file format, you can choose to export the transaction details with or without the audit trail information.

How to export transaction details
To export transaction details:

1. From the top menu bar, select Accounts > Approval Status
2. Search for the transaction 
3. From the action menu (), select “View Details”
4. Select “Export” at the top right of the transaction details

For single transactions:

• If you export as “PDF”, you will be able to download the file immediately.
• If you export as “PDF with Audit Trail”, you will receive an email notification when the file is ready to be downloaded. To download, from the top menu bar, select Accounts > Download Reports. Select “User Generated” tab > click the download icon for the transaction.

For bulk transactions:

• You will receive an email notification when the file is ready to be downloaded. To download, from the top menu bar, select Accounts > Download Reports. Select “User Generated” tab > click the download icon for the transaction.


Transaction details are kept in UOB Infinity for 6 months. If you need to obtain the details of payments made more than 6 months ago, please contact the Bank at 1800 226 6121 (for Singapore) or +65 6226 6121 (for overseas).

For other reconciliation/statement reports (e.g. MT940):
You can request for the report to be made available in UOB Infinity through your relationship manager or by visiting the nearest UOB branch.

To download the report:

1. From the top menu bar, select Accounts > Download Reports
2. Click the icon under the “Downloads” column

Yes, there are payment advices generated for Telegraphic Transfers. To locate the advice, from top menu bar:

1. Select Accounts > Account Activities
2. Select the account number and date range (when the outgoing/incoming Telegraphic Transfer occurred). 
3. To download, click the icon available at the “Advice” column

You can also view and export the inward remittance details using the same steps.

Payments via QR code
You can use the “Scan & Pay” feature in the UOB Infinity mobile app to initiate PayNow transactions. 

Before using “Scan & Pay”, please note the following:

1. The initiated PayNow transaction will need to follow the company’s authorisation mandate
2. You will need to grant UOB Infinity access to your mobile phone camera. This flow will vary for phone brand/models.

Collections via QR code
You can create/generate the QR code to allow your clients to pay using PayNow. This feature is available on both UOB Infinity platforms (web browser and mobile app).

Please note that you will need to register for UOB PayNow Corporate before you can collect funds from your clients using the QR code.

Register for UOB PayNow Corporate
You can register for UOB PayNow Corporate in UOB Infinity via your web browser.

1. From the top menu bar, select Services
2. Select Manage PayNow

Book Foreign Exchange (FX) contracts
You can utilise your existing FX contracts when you submit cross-currency payments. To utilise existing FX contracts when initiating cross-currency payments:

1. Choose “Use FX Contract” 
2. The list of FX Contract(s) that you can utilise based on the currency pair will be displayed
3. Alternatively, there is an option for you to enter the FX Contract ID manually

Please note:

• For cross-currency payment to another UOB account – you can only use one FX contract.
For cross-currency payment using Telegraphic Transfer (TT) – you can use multiple FX contracts within one single TT transaction.

Monitor Foreign Exchange (FX) contracts
You can view and monitor your FX contract utilisation by adding the “FX Contracts & Balances” widget to your Dashboard. To add/remove a widget in Dashboard, click “Customise Dashboard” at the top right corner of the screen.

For a step-by-step guide to add the “FX Contracts & Balances” widget into your Infinity Dashboard, please log in to UOB Infinity, click the user icon () at the top menu bar and click “Need Help?”.

The biometric feature allows you to access the mobile app quickly and securely by using your mobile device’s fingerprint / face recognition function. With this feature, you do not need to enter your password to log in to the UOB Infinity mobile app.

For a step-by-step guide to setup the fingerprint / face recognition authentication, please log in to UOB Infinity, click the user icon () at the top menu bar and click “Need Help?”.

Enable biometric login on 1 device only
For security reasons, each user is allowed to enable the fingerprint / face recognition function on one mobile device only. If you are switching to a new mobile device, you need to re-enable your fingerprint / face recognition function on the new device. The fingerprint / face recognition function set up on the existing device will be removed automatically once it has been set up on the new mobile device.

Re-enable biometric login if uninstall UOB Infinity mobile app
For security reasons, your fingerprint / face recognition setup in the app will be removed when you uninstall the app or clear the app data. You will need to re-enable your fingerprint / face recognition function on your mobile device.

Failed attempts for biometric login
For security reasons, your fingerprint / face recognition function will be disabled after the 5th failed attempt. Please use your password to log in so as to re-enable your fingerprint / face recognition function.

Yes, you can use your overseas contact number in UOB Infinity. UOB Infinity does not have restrictions and can send SMS to all countries' mobile number.

Yes, you can approve all types of transactions using the UOB Infinity mobile app.

No, the UOB Business app will still be available for Business Banking customers. For the Business app users, “Digital Banking” will replace “BIBPlus Mobile” in the bottom menu and will:

1. Open the UOB Infinity App, if the app is already installed on their mobile device; or
2. Direct users to download the Infinity app, if the app has not been installed on their mobile device

Web browser and mobile operating system requirements for UOB Infinity
The minimum supported versions of the different browser types required to access UOB Infinity are:

• Google Chrome - version 86 and above
• Microsoft Edge - version 98 and above
• Safari - version 12 and above
• Mozilla Firefox - version 90 and above

The minimum supported versions for iOS and Android mobile operating systems are:

• iOS - version 15 and above
• Android OS - version 11 and above

These minimum supported versions of the browsers and mobile operating systems have continued security patches and updates provided by the respective manufacturers.


Security
UOB Infinity has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions by employing:

• Multiple levels of firewalls
• 2048-bit Secure Sockets Layer (SSL) encryption – currently recognised internationally to be of the highest standard in encryption technology commercially available
• A two-factor authentication that uses User ID and password (or biometric login for UOB Infinity mobile app) along with a secure token

To further protect your company's account and transaction information while banking via UOB Infinity, we recommend doing the following:

• Change your password regularly as an added security measure
• Clear the browser's cache after each session in UOB Infinity so that details of your transactions are removed
• Always log out properly after you have completed your online banking activities

For more details, you may wish to view our best privacy and security practices.