HomePlan Your VisitBook a Branch Appointment
Make an appointmentMake an appointment

Make an appointment

Plan your visit in advance. From 8 July 2026, more services will be available by appointment at selected branches.

Plan your visit for a better experience

From 8 July 2026, selected UOB branches will offer appointment booking for a wider range of banking services. Book an appointment in advance:

  • To enjoy service at your preferred date and time with reduced waiting times
  • Know what documents to prepare before your visit
  • Book anytime, anywhere at your convenience

Available at these branches

Online appointment booking for a wider range of banking services is currently available at the following branches. We will progressively roll out this offering to more branches across Singapore.
Branch Address
UOB Ang Mo Kio 53 Ang Mo Kio Ave 3, #B1-34, AMK Hub, S569933
UOB Anson 10 Anson Road, #01-01, International Plaza, S079903
UOB Coleman 1 Coleman Street, #01-14, The Adelphi, S179803
UOB Hougang Mall 90 Hougang Ave 10, #02-09, Hougang Mall, S538766
UOB Jem 50 Jurong Gateway Road, #02-15, JEM, S608549
UOB PLQ 10 Paya Lebar Road, #02-11/12, PLQ Mall, S409057

What can you make an appointment for?

Personal Banking

 

ACCOUNTS-RELATED

  • Account Opening
  • Account Particulars Change (Address / Name / Mandate / Documents)
  • Fixed Deposits (Placement / Renewal / Withdrawal)
  • Estate Account / Lasting Power of Attorney
  • Account Closure

FINANCIAL PLANNING

  • Investments & Insurance

HOME LOAN

  • New Home Loan / Refinancing / Conversion
  • Partial Capital Prepayment

OTHER SERVICES

  • Banker’s Guarantee Application
  • Cash Withdrawal exceeding S$50,000 (Foreign Currency / Cheque Encashment)
  • Cashier’s Order / Demand Draft Application
  • CPF Investment Scheme / Supplementary Retirement Scheme
  • Digital Services Application (Token / PayNow Setup)

Frequently asked questions

Clear search

You can make an appointment online by selecting your preferred branch, service type, date and available time slot.

Available services will be displayed during the appointment booking process and may vary by branch.

Yes, walk-in services remain available. However, waiting times may vary depending on branch traffic. Making an appointment in advance helps ensure a smoother branch experience.

Appointment availability varies by branch and service type to help us serve customers more efficiently. You may select another branch or for urgent banking needs, walk-in service is also available at any branch, subject to waiting times.

You are encouraged to arrive about five minutes before your scheduled appointment time.

We will do our best to assist, but you may need to experience a longer wait depending on branch traffic.

We are unable to accommodate changes to your appointment. Please make a new appointment booking for another available date and time.

Yes, a confirmation notification will be sent to your registered email upon successful appointment booking.

Appointment booking helps reduce waiting time and provides a smoother branch experience.

Appointment slots are released based on branch capacity and service availability, and may be updated from time to time.

You are encouraged to bring the necessary identification and supporting documents required for your selected services. The list of required documents will be provided during the appointment booking process.

Service duration may vary depending on the service request and branch traffic conditions.

You may select another branch or available time slot through the appointment booking platform.

Depending on the service selected, you may indicate up to 2 services when booking your appointment.

We will do our best to serve you at your scheduled time. However, waiting times may vary depending on branch traffic and service requirements.

Appointment booking helps you better plan your visit, reduce waiting time and enjoy a smoother branch experience.

If you are unable to complete your booking, please try again later. Otherwise, you may contact our UOB Customer Service at 1800 222 2121.

Should you miss your appointment time, you would need to make a new appointment booking for another available date and time.