UOB ATM card upgrade

UOB Chip Cards

You can upgrade to any of the following 2 UOB chip cards:

UOB DIRECT VISA DEBIT CARD	ATM and NETS access Visa purchases including Visa payWave, online and overseas NETS FlashPay for MRT/LRT/Bus and Taxi rides UOB Card privileges and SMART$ Rebate Directly debits from your deposit account
UOB ATM CHIP CARD	ATM and NETS access Directly debits from your deposit account
How do I get my new UOB chip card? 1. Via any UOB branch Upgrade your existing UOB ATM card immediately at any UOB branch today. 2. Via post We will progressively contact all our customers about their new UOB chip cards from October 2013 to December 2014. Please ensure that your contact details including mailing address are up-to-date to receive the latest notifications from us. You may update your details through the following ways: Log on to UOB Personal Internet Banking Download the Change of Address and Contact Form and mail it back to us Visit any UOB branch Alternatively, you may visit any UOB branch to get your new chip card.

Upgrade to UOB Direct Visa

If you have received an ATM card upgrade letter from UOB, you may upgrade your UOB magnetic stripe ATM card to a UOB Direct Visa Debit Card through the following means:
*The 10-digit reference number and SMS keyword is indicated in your ATM card upgrade letter. Please note: Your new UOB Direct Visa Debit Card will be sent to you within 6 weeks from the date of your selection. You may only upgrade your magnetic stripe ATM card through the above methods set out above after you have received instructions in the ATM card upgrade letter sent to you by post. Please make your selection by the date indicated in your ATM card upgrade letter. Alternatively, you may visit any UOB branch to upgrade your card. Important Information: The UOB Direct Visa Debit Card may be used at ATMs and to make retail purchases with either Point-of-Sale (PIN or signature), contactless (Visa payWave) or card-not-present (online, mail or telephone order) payment. Purchases are directly deducted from your bank account. The default daily limit for Visa transactions is S$2,000, subject to availability of funds in your bank account. If you wish to set a different daily limit, please upgrade via the UOB ATM option. It is important to read, understand and agree to the full terms and conditions of the UOB Cardmember Agreement at uob.com.sg/Direct before using your UOB Direct Visa Debit Card.

How to Activate

You will need your existing UOB ATM card to activate your new UOB chip card*.
Here is a quick guide:

If you have received your new UOB chip card via post*, your existing UOB ATM card will be deactivated on the date indicated in the letter or when you activate your new UOB chip card, whichever is earlier.

For more information, please read the Frequently Asked Questions or call our customer service hotline at 1800 CALL UOB (1800 2255 862) or (65) 6225 5862, if overseas.

* The card activation method may vary. Please follow the instructions sent to you in your card mailer accordingly.

Watch a quick video on how to activate your UOB chip card:

FREQUENTLY
ASKED QUESTIONS

• UOB CHIP CARD UPGRADE EXERCISE
• Why do I need to upgrade my UOB magnetic stripe ATM Card to a chip card?
  • We are upgrading all UOB magnetic stripe ATM cards to UOB chip cards (either a UOB Direct Visa Debit Card or UOB ATM chip card) to give your account better protection against fraudulent activities.
• Can I continue to use my UOB magnetic stripe ATM card after this new announcement?
  • Yes, you may continue to use your existing UOB magnetic stripe ATM card until you are notified by us via post. Please ensure that your contact details including mailing address are up-to-date to receive the latest notifications from us. You may update your details through the following ways:
    
    • Log on to UOB Personal Internet Banking
    • Download the Change of Address and Contact Form and mail it back to us
    • Visit any UOB branch
    
    Alternatively, you may visit any UOB branch to upgrade to a UOB chip card instantly.
• What will happen to my UOB magnetic stripe ATM card if I do not activate/use my new UOB chip card?
  • Your existing UOB magnetic stripe ATM card will be deactivated on the date indicated in the letter sent together with your new UOB chip card or when you activate your new UOB chip card, whichever is earlier. You will no longer be able to use your UOB magnetic stripe ATM card for ATM access or NETS POS transactions. For uninterrupted access, please remember to activate your new UOB chip card upon receipt.
• Why haven't I received new UOB chip cards for my other UOB magnetic stripe ATM cards?
  • We are progressively contacting all our customers regarding this ATM card upgrade exercise. Please ensure that your contact details including mailing address are up-to-date. You may update your details in the following ways:
    • Log on to UOB Personal Internet Banking
    • Download the Change of Address and Contact Form and mail it back to us
    • Visit any UOB branch
    Alternatively, you may visit any UOB branch to upgrade to a UOB chip card immediately.
• I currently have a UOB ATM card with the NETS FlashPay feature. Does the new UOB chip card come with a transit function?
  • The new UOB ATM chip card does not come with a NETS FlashPay feature. However, you can opt for a UOB Direct Visa debit card which comes with the features of an ATM card, Visa, NETS and NETS FlashPay with a 3-year annual fee waiver.
• I currently have a UOB ATM NETS FlashPay card linked to my account. How do I get a refund on the stored value in my NETS FlashPay wallet?
  • You will be prompted to transfer the stored value in your existing UOB magnetic stripe ATM card to your UOB deposit account when you activate your new UOB chip card at a UOB ATM.
    
    Alternatively, you may visit any UOB branch for assistance. Click here for UOB branch banking hours.
• How can I link my existing UOB credit and debit card to my deposit account and use it as an ATM card?
  • Please visit any UOB branch to link your deposit account to your UOB debit or credit card.
• Can my new UOB ATM chip card be personalised with my name?
  • You may bring your new UOB ATM chip card to any UOB branch to print a personalised name on your card.
    
    Click here for UOB branch banking hours.
• 
  UPGRADING TO UOB DIRECT VISA DEBIT CARD
  
• What is the UOB Direct Visa Debit Card?
  • It functions like your ATM Card which allows you to access your deposit account worldwide and make local transport payments. It also has a Visa function which allows you to sign for purchases locally and overseas, including online and contactless purchases.
• What is the difference between a UOB Direct Visa Debit Card and an ATM chip card?
  • 
• How can I upgrade to a UOB Direct Visa Debit Card?
  • If you have received an ATM card upgrade letter from UOB, you may upgrade your magnetic stripe ATM card to a UOB Direct Visa Debit Card through the following self-service channels:
    
    • Call 1800 CALL UOB (1800 2255 862) or +65 62255862 if overseas
    • Visit any UOB ATM
    • SMS to 77862
    Please click here for step by step instructions.
    
    Please remember to make your selection by the date indicated in your ATM card upgrade letter. Alternatively, you may visit any UOB branch to upgrade your card immediately.
• How long do I need to wait to receive my new UOB Direct Visa Debit Card?
  • Once you have made your selection, you will receive your new UOB Direct Visa Debit Card in approximately 6 weeks.
• Can I get my new UOB Direct Visa Debit Card without waiting for 6 weeks?
  • Yes. Please visit any UOB branch to receive your new UOB Direct Visa Debit Card immediately.
• I have not received an ATM card upgrade letter from UOB. Can I still upgrade my magnetic stripe ATM card?
  • Yes. You may visit any UOB branch to upgrade to a new UOB Direct Visa Debit Card immediately.
• Why am I not able to upgrade to a UOB Direct Visa Debit Card via the self-service channels?
  • You may only upgrade your magnetic stripe ATM card to a UOB Direct Visa Debit Card via the self-service channels after you have received instructions in the ATM card upgrade letter sent to you via post.
    
    You will need to make your selection by the date indicated in your ATM card upgrade letter. If the selection date has expired, please visit any UOB branch to upgrade immediately.
• Will the settings for ATM language selection and overseas magnetic stripe usage on my existing UOB magnetic stripe ATM card be transferred to my new UOB Direct Visa Debit Card?
  • Yes, your new UOB Direct Visa Debit Card will retain the settings of your existing UOB magnetic stripe ATM card.
• I currently have one (or more) UOB account(s) linked to my existing UOB magnetic stripe ATM card. Will the accounts be automatically linked to my new UOB Direct Visa Debit Card?
  • Yes, your new UOB Direct Visa Debit Card will be automatically linked to the accounts of your UOB magnetic stripe ATM card.
• What is the annual fee for the UOB Direct Visa Debit Card?
  • The annual fee for the UOB Direct Visa Debit Card is S$18, which is waived for the first 3 years. Subsequently, your annual fees will also be waived if you make at least 12 Visa transactions in a year.
• I wish to change my name on my new UOB Direct Visa Debit Card. How can I do so?
  • If you wish to change your name on your new UOB Direct Visa Debit Card (different from the name printed on your ATM card upgrade letter), please call 1800 2255 862 or visit any UOB branch before making your selection.
• 
  ACTIVATING YOUR UOB CHIP CARD
  
• Can I use my new UOB chip card once I receive it?
  • For security purposes, your UOB chip card must be activated before you can make any point-of-sale transactions or access any ATMs.
• How do I activate my UOB chip card?
  • If you have received your UOB chip card via post, you may only activate via any UOB ATM. You will need your existing UOB magnetic stripe ATM card to activate your new UOB chip card. Please click here for step by step instructions.
• Can I activate my new UOB chip card if I have lost my existing UOB magnetic stripe ATM card or forgotten my PIN?
  • For security purposes, you will need both your existing UOB magnetic stripe ATM card and PIN to activate your new UOB chip card at any UOB ATM. Alternatively, you may visit any UOB branch to activate it.
    
    Click here for UOB branch banking hours.
• What if I am overseas and I am unable to activate my new UOB chip card before my existing UOB magnetic stripe ATM card is deactivated?
  • If you are not able to activate your new UOB chip card before the deactivation date stated in the letter sent with your new UOB chip card, please call our hotline at +65 62255 862 for assistance.
• I have more than one UOB magnetic stripe ATM card. Can I use any of my existing UOB magnetic stripe ATM cards to activate my new UOB chip card?
  • No, you will have to use the existing UOB magnetic stripe ATM card to activate your new UOB chip card at any UOB ATM. Please ensure that the number of the new UOB chip card matches what is indicated on the ATM screen.