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Payments and Transactions

How can I perform a stop payment of a cheque?
What are the benefits of CTS?
Does CTS apply to cheques denominated in any currency?
What happens should I receive an 'old' (not in the CTS format) cheque?
Is there any change to the current cheque clearing times?
Can I still deposit local USD cheques into my SGD accounts?
What is an Image Return Document (IRD)?
How can I be certain that the IRD is an authentic document?
What are the benefits of the IRD over the usual return cheque process?
What should I do when I receive an IRD?
How should I present an IRD?
What must I do if an IRD cannot be presented?
Can I present an IRD if it is crumpled or stained?
Can I make any alteration on the IRD? For example, can I get the drawer to sign on the IRD if there is a missing signature?
Can I present the IRD if it has been torn inadvertently (for instance, if I tore it accidentally while trying to detach the IRD along the perforated line)?
What should I do if I have lost the IRD?
Can I present an IRD to the Bank for cash payment over the counter?
I feel more comfortable holding a physical cheque instead of the IRD. Can I exchange the IRD for a physical cheque?
Are there any charges imposed on the depositor when the Bank issues an IRD?
Does the IRD apply to foreign-issued cheques?
If I present an IRD and it is returned, will I get back the same IRD again?
Is there any change to the Terms and Conditions governing my account?
Where can I view the revised Terms and Conditions?
Can I terminate my GIRO arrangement via Personal Internet Banking?
What are the charges for Inward Telegraphic Transfer?
What are the payment instructions for Inward Telegraphic Transfer?
I have been receiving USD Inward Telegraphic Transfers every month through UOB Singapore’s account with Citibank / HSBC. Do I still need to inform the remitter to change the agent bank for UOB Singapore to Bank of New York?
When will I receive my credit advice for incoming TT?
I have received a shortfall (of US$ 5.00) for my USD Incoming TT, may I know the reason for the shortfall?
Is this fee new? We were not being debited for this fee before.
Are you able to waive the fees?
Why am I not able to see this USD5 fee in the credit advice?
Who are the NOSTRO agents used by UOB Singapore?
I am expecting incoming funds into my banking account. What is the information that I need to provide to my remitter?
What is a Telegraphic Transfer (TT)?
What are the types of charges that are applicable if I am making a TT payment?
What do the charge options BEN/SHA/OUR mean?
What are the charges for Outward TT?
Will I be able to see these charges reflected on the debit advice?
Why is UOB imposing a minimum transaction amount of SGD200 for Indian Rupees (INR) and Philippine Peso (PHP) outgoing Telegraphic transfers (TTs)?
What will happen if I submit an INR or PHP payment instruction of less than SGD200 from 1 November 2017 onwards?
What should I do if my INR or PHP payment is less than SGD200?
What are the mandatory fields that I need to provide in my TT instruction to the bank?
Why am I required to provide additional payment details for TT payments to certain countries or in certain currencies?
I have provided purpose of payment in my TT instruction but my payment is still getting delayed / rejected. Why is this so and how can I avoid such situations?
My payments to Malaysia, which I have been able to make without any issues in the past, are getting rejected recently. What is the cause for that?
Can a payment be effected in full to the Beneficiary bank and credited in full to the Beneficiary?
How long does it take for a beneficiary to receive the funds?
Where do I get the application form if I need to apply for an Outward TT?
My company is applying for an outward TT. Can my boss sign on the application form? For amendments, can my boss sign on the amendment form?
The signing condition for my account is 2 authorised signatories to sign. Can I have only one authorised signatory to sign on the Tracer/Amendment form?
When will I receive my debit advice for outgoing TT?
What is UniAlerts?
Do I have to pay for UniAlerts subscriptions?
What do I need to subscribe to UniAlerts?
What types of alert services can I register for if I am a UOB Supplementary Cardmember or if I am a UOB Debit Cardmember?
How do I register for UniAlerts?
How will I receive my alerts?
What are the alerts available?
When will I receive my alerts?
Is there a specific mobile service provider that I need to register with before I can use UniAlerts?
Do I need to be on a specific mobile network?
How do I change my contact details to receive UniAlerts?
I am an existing SMS-OTP user. Can I register a different mobile number for the purpose of receiving UniAlerts?
How do I unsubscribe from UniAlerts?
What are the Terms and Conditions of using the UniAlerts service?
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