If you notice something amiss, you can call our customer hotline at 1800 222 2121 (Calling from local) or (65) 6222 2121 (Calling from overseas) to block your digitised card right away.
If your mobile device is lost or stolen, your liability will be limited to S$100.00 but only if you take all of the following steps:
- You immediately notify us of the loss or theft of your mobile device or the disclosure of your wallet PIN;
- You take all reasonable steps to help recover or stop the use of the digitised card(s) and wallet PIN;
- You give us a police report or a legal document called a statutory declaration in the form approved by us and any other document or information we require; and
- You have established, and we are satisfied that, you have not by your acts or omissions (directly or indirectly) caused or contributed to the occurrence of the loss, theft or disclosure of the wallet PIN and the loss, theft of your mobile device or disclosure of the wallet PIN is not due to your negligence, fraudulent act or default.