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Customer Service
ATM
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ATM Cash Withdrawal
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Contactless ATM
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Payment of UOB Credit Card Bills
UOB Cash Out
Visual Impairment-Friendly ATM
ATM Cash Withdrawal
When can I expect my account to be credited for the failed transaction11?
Is there a cap imposed for per cash withdrawal transaction?
ATM Cash Withdrawal Limit
Who can perform a change in cash withdrawal limit at UOB ATMs?
How do I change my ATM cash withdrawal limit?
Will changing my ATM cash withdrawal limit at UOB ATMs take effect immediately?
Can I reverse the change in withdrawal limit if I change my mind?
Are there selected UOB ATMs where I can withdraw higher amounts of cash?
What are the cash withdrawal limits for these selected ATMs?
Cash Deposit Limit at Cash Deposit Machines
How will the increase in cash deposit limit benefit me?
Why is there a limit of S$20,000 per transaction?
Why are my notes not accepted by the machine?
Contactless ATM
What is contactless ATM withdrawal?
What cards are supported?
What is preset withdrawal settings?
What if I don’t want to withdraw my preset amount of cash?
Can I set different preset withdrawal settings for my different cards with ATM access?
My Visa / Mastercard Credit Card is not linked to my Current / Saving Account, can I still use it for this function?
Is Contactless Cash Withdrawal considered a cash advance transaction?
Are there charges for Contactless Cash Withdrawal?
Will I receive transaction alerts through SMS or email for cash withdrawal from Contactless ATM?
How do I start making contactless ATM withdrawals?
Which ATMs can I make contactless withdrawals from?
How do I change the settings for my contactless withdrawals?
What should I do if have an issue adding a credit, debit or ATM card?
Enable/Disable Overseas ATM Withdrawal
Why is UOB disabling all overseas ATM cash withdrawals?
Does this apply to all of my cards with UOB?
Can I enable overseas ATM cash withdrawals?
Will the Bank enable overseas ATM cash withdrawal immediately upon my request?
Can I request to disable the overseas ATM cash withdrawal function?
I am a joint account holder and the mandate on the account is AND/OR. Both myself and the other joint account holder each have a card linked to the account. I want to enable/disable overseas ATM cash withdrawal for my card. Can I also enable/disable overseas ATM cash withdrawal for the card belonging to other cardholder.
Can I deactivate my credit card from overseas ATM cash withdrawal?
Can I deactivate my Debit Card from overseas ATM cash withdrawal?
How safe is it for me to use UOB ATMs overseas?
What are some of the precautionary measures that I must take when I use my card at the ATM?
Overseas Cash Withdrawal
I heard that UOB cardholders can access their accounts via UOB ATMs when they are overseas? When did you launch this new service?
In which countries can I use my card for cash withdrawal?
What type of cards can I use in these participating countries?
What are the services available to me?
Can I perform funds transfers between the accounts I have from either UOB Singapore to UOB Indonesia/UOB Malaysia or UOB Thailand?
Can I use my ATM Card to perform any transactions over the teller counter?
Do I need to apply for this service?
How much can I withdraw from my account when I’m overseas?
Can I request for a higher withdrawal limit since I’m traveling overseas?
I’m a Privilege Banking Customer, how much can I withdraw when I’m overseas?
How do I know what exchange rate was used for my cash withdrawal transaction?
Do I know my Available Balance after performing the cash withdrawal transaction?
What is the fee charged to me for withdrawing cash on UOB ATMs overseas?
Are there any fees charged for performing a balance enquiry on my account?
Can I choose the language option when using the overseas UOB ATMs?
Since I’m a frequent traveller to these countries, can I set my Favourite Transactions at the overseas UOB ATMs?
Can I do a PIN Change at the overseas ATMs?
What are some of the precautionary measures that I must take when I use my card in these countries?
What if my ATM Card is lost while I am overseas?
Can I get a replacement card when I am overseas?
What if my card is retained by any of UOB ATMs in Indonesia/Malaysia or Thailand?
What if my account is debited and cash is not dispensed?
When can I expect my account to be credited for the failed transaction?
I performed a cash withdrawal in Thailand recently and noticed that the description of the transaction in my statement has changed from "IATM" to "RATM". Can you please explain the difference?
I recently performed a balance enquiry on my account at the UOB ATM in Thailand and noticed that the balance displayed appears incorrect. Can you let me know why?
Can I make a cash advance using my UOB Credit Card at overseas UOB ATMs?
Can I use my local ATM card to withdraw cash in UOB ATMs in Malaysia, Thailand and Indonesia?
What is the maximum cash that I can withdraw when am in overseas?
I am travelling to Indonesia. If I withdraw cash in UOB ATMs in Indonesia, will I be charged any withdrawal fees?
How do I know what is the exchange rate used for my cash withdrawal transaction?
What type of accounts can I access when I’m in these participating countries?
Can I still withdraw cash from non UOB ATMs?
I’m a Visa Debit Gold/Campus Debit Card holder and often perform cash withdrawals at UOB Malaysia ATMs. Do I still enjoy waivers on my first 3 overseas withdrawals?
Can I still use my Card(s) overseas if I have not enabled the magnetic stripe?
I am the Principal cardholder. Can I change the card settings for overseas card use for my Supplementary card holder?
Payment of UOB Credit Card Bills
How do I access this function on UOB ATMs?
Can I use a non-POSB/DBS/OCBC card to make payment?
Can I use my POSB/DBS/OCBC ATM/debit/credit card if it is linked to my savings/current account at POSB/DBS/OCBC?
Is payment immediate?
Is there a fee charged for using this service?
I’m an existing UOB CASA customer as well, can I still make payment from my UOB CASA to my UOB Credit Card via the UOB ATM?
Are POSB/DBS/OCBC AMEX Cards accepted as a mode of payment?
UOB Cash Out
How much cash can I withdraw with UOB Cash Out?
Do I need to make a purchase in order to withdraw cash with UOB Cash Out?
Which stores can I withdraw cash from?
Visual Impairment-Friendly ATM
What are the transactions supported in these enhanced ATMs?
What items do I need in order to use these Visual Impairment-Friendly ATMs?
What are the languages available?
When using the audio flow, are there any differences to the cash withdrawal limits?
Is it safe and will other customers be able to view the account details on the ATM screen?
Can I use my OCBC ATM card to use this function under the Shared ATM network?
What are the functions supported for OCBC ATM cardholders?
Are regional UOB ATM cards and foreign cards supported?
Are there receipts issued when customers use this audio flow?
Can I get my account balance after withdrawing cash?
Can I choose not to use the audio mode?
What happens when I pull out the earphone in the middle of a transaction?
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