UOB eNETS

Q1. What is UOB eNETS?

• UOB eNETS is an online payment gateway offered by The Payment Solutions Company (a wholly-owned subsidiary of NETS), operated by NETS. UOB eNETS facilitates the payment of your online transactions through the direct debiting of your bank account using the UOB Personal Internet Banking facilities.

Q2. Where can I use UOB eNETS?

• The UOB eNETS facility is available on the websites of our participating merchants.

Q3. What are the benefits of using UOB eNETS?

• Ease and Convenience
  You only need to have your UOB Personal Internet Banking Username, Password and One-Time Password (OTP) to make payment for online transactions anytime, at any computer with an Internet connection.
• Security
  There is no need for you to disclose your account information on the merchant website as payments are effected through the Bank's secure website. The Triple Check Security process will ensure that all parties involved are legitimate.
• Instant Confirmation
  You will receive an acknowledgement message from the Bank regarding the status of your transaction. Should the transaction be successful, a unique Transaction Reference Number will be issued. You may print the Acknowledgement via the print icon or the Internet browser print function. Alternatively, you can login to UOB Personal Internet Banking > Account Information > Online Transaction Status to view the successful UOB eNETS transactions.
• Additional Mode of Payment
  This service provides an additional mode of payment for your online purchases on top of the existing options of using your credit/debit cards.

Q4. What are the terms and conditions governing the use of the service?

• The use of the service is governed by the Terms and Conditions of UOB Personal Internet Banking Access.

Q5. What do I need to make use of the service?

• You will need a UOB Savings/Current Account with UOB Personal Internet Banking access to make use of the service. Please note that the account you make payment from must have a credit balance with sufficient funds for the transaction.
  If you already have a UOB Savings/Current Account and wish to apply for a UOB Personal Internet Banking Username and Password, you may visit any of our branches or make an online application.
  If you do not have a UOB Savings/Current Account, just visit any of our UOB Group Branches to open an account and request for UOB Personal Internet Banking access.

Q6. How do I use UOB eNETS?

• At the website of the participating merchant:
  (a) At checkout, select "UOB eNETS - Internet Banking Payment".
  (b) Select "UOB" from the list. You will be re-directed to UOB Personal Internet Banking login webpage.
  (c) Enter your UOB Personal Internet Banking Username and Password and click "Submit". You will need to authenticate the login using SMS-OTP or Token-OTP.
  (d) Select the account you wish to make payment from and click "Submit".
  (e) Verify the payment details and click "Confirm".
  (f) Following the successful payment, a transaction reference will be shown on the webpage.
  (g) Click "Logout" to return to the merchant's website.

Q7. When will the money be deducted from my account?

• Upon confirming your payment at the Bank's website, the amount will be debited from your selected account immediately. The details of your successful eNETS payments will be available at UOB Personal Internet Banking > Account Information > Online Transaction Status

.

Q8. How do I know if the payment is successful?

• Upon each successful payment, an acknowledgement page with the payment details and a unique transaction reference will be presented. You may print the acknowledgement page or login to UOB Personal Internet Banking > Account Information > Online Transaction Status to view the successful UOB eNETS transaction.

Q9. What will happen if I do not have enough money in my account?

• The transaction will be rejected. However, if you have more than one account linked to UOB Personal Internet Banking access, you will be given the option to select another account for the transaction.

Q10. Are there any charges for using UOB eNETS?

• Currently, the service is provided free of charge.

Q11. Are there any payment limits imposed on the service?

• As a safety feature, a daily limit of S$10,000 and a monthly limit of S$50,000 have been imposed per Username (subject to the availability of funds in your account).

Q12. What happens if I encounter an error message while performing my transaction?

• The error code and message will indicate the cause for the transaction error encountered. For further assistance, you can contact our Call Centre at 1800 222 2121 (24 hours, toll-free). Please quote the Reference Code and message.

Q13. What should I do if I suspect that an unauthorised payment has been made?

• Please notify the Bank immediately at 1800 222 2121 (24 hours, toll-free) to de-activate your UOB Personal Internet Banking access. Please provide our Customer Service Officers with the transaction details so we may assist with the investigation.

Q14. What precautions should I take when making transactions over the Internet?

Q15. Why is it important to ensure that the certificate of the page is from UOB?

Q16. What should I do in the event that I decide to cancel my purchase?

• If you wish to cancel your purchase, please contact the merchant directly. Depending on the merchant's refund policy, the merchant might then be able to make the necessary arrangements for a refund. This amount may not include the service charge applied to the initial payment.

Q17. What should I do in the event that I do not receive my goods/services?

• In the event of non-fulfilment by the merchant, please contact the merchant directly so that they are able to check on the delivery status of the goods/service.