eNets FAQ

UOB eNETS is an online payment gateway offered by The Payment Solutions Company (a wholly-owned subsidiary of NETS), operated by NETS. UOB eNETS facilitates the payment of your online transactions through the direct debiting of your bank account using the UOB Personal Internet Banking facilities.

The UOB eNETS facility is available on the websites of our participating merchants.

• Ease and Convenience
  You only need to have your UOB Personal Internet Banking Username, Password and One-Time Password (OTP) to make payment for online transactions anytime, at any computer with an Internet connection.
  
  
• Security
  There is no need for you to disclose your account information on the merchant website as payments are effected through the Bank's secure website. The Triple Check Security process will ensure that all parties involved are legitimate.
  
  
• Instant Confirmation
  You will receive an acknowledgement message from the Bank regarding the status of your transaction. Should the transaction be successful, a unique Transaction Reference Number will be issued. You may print the Acknowledgement via the print icon or the Internet browser print function. Alternatively, you can login to UOB Personal Internet Banking > Account Information > Online Transaction Status to view the successful UOB eNETS transactions.
  
  
• Additional Mode of Payment
  This service provides an additional mode of payment for your online purchases on top of the existing options of using your credit/debit cards.

The use of the service is governed by the Terms and Conditions of UOB Personal Internet Banking Access.

You will need a UOB Savings/Current Account with UOB Personal Internet Banking Access to make use of the service. Please note that the account you make payment from must have a credit balance with sufficient funds for the transaction.

If you already have a UOB Savings/Current Account and wish to apply for a UOB Personal Internet Banking Username and Password, you may visit any of our branches or make an online application.

If you do not have a UOB Savings/Current Account, just visit any of our UOB Group Branches to open an account and request for UOB Personal Internet Banking banking access.

At the website of the participating merchant:

(a) At checkout, select "UOB eNETS - Internet Banking Payment".

(b) Select "UOB" from the list. You will be re-directed to UOB Personal Internet Banking login webpage.

(c) Enter your UOB Personal Internet Banking Username and Password and click "Submit". You will need to authenticate the login using SMS-OTP or Token-OTP.

(d) Select the account you wish to make payment from and click "Submit".

(e) Verify the payment details and click "Confirm".

(f) Following the successful payment, a transaction reference will be shown on the webpage.

(g) Click "Logout" to return to the merchant's website.

Upon confirming your payment at the Bank's website, the amount will be debited from your selected account immediately. The details of your successful eNETS payments will be available at UOB Personal Internet Banking > Account Information > Online Transaction Status.

Upon each successful payment, an acknowledgement page with the payment details and a unique transaction reference will be presented. You may print the acknowledgement page or login to UOB Personal Internet Banking > Account Information > Online Transaction Status to view the successful UOB eNETS transaction.

The transaction will be rejected. However, if you have more than one account linked to UOB Personal Internet Banking access, you will be given the option to select another account for the transaction.

Currently, the service is provided free of charge.

As a safety feature, a daily limit of S$10,000 and a monthly limit of S$50,000 have been imposed per Username (subject to the availability of funds in your account).

The error code and message will indicate the cause for the transaction error encountered. For further assistance, you can contact our Call Centre at 1800 222 2121 (24 hours, toll-free). Please quote the Reference Code and message.

Please notify the Bank immediately at 1800 222 2121 (24 hours, toll-free) to de-activate your UOB Personal Internet Banking access. Please provide our Customer Service Officers with the transaction details so we may assist with the investigation.

You should ensure that the page prompting you for your UOB Personal Internet Banking login has a page certification for "uob.com.sg". To view the certification, simply perform the following steps:

Internet Explorer Browser

• Right-click on the page
  
  
• Select "Properties" - you should verify that the URL shows https://pib.uob.com.sg/PIBEnets/appmanager/Enets/Public?_nfpb=true&_nfls=false&_pageLabel=
  SECSEC07 and the connection is secured with 128-bit encryption
  
  
• Click on "Certificates" - you should see "Issued to: pib.uob.com.sg"
  
  
• Verify that the date is valid and that the certificate has not expired
  
  

Netscape Browser

• Right-click on the page
  
  
• Select "View Info" - you should verify that the URL shows https://pib.uob.com.sg/PIBEnets/appmanager/Enets/Public?_nfpb=true&_nfls=false&_pageLabel=
  SECSEC07 and the connection is secured with 128-bit encryption
  
  
• Click on "Certificates" - you should see "Issued to: pib.uob.com.sg"
  
  
• Verify that the date is valid and that the certificate has not expired

The certificate confirms that the information you are submitting is transmitted directly to UOB, and that your account information is protected with SSL encryption. It is also a security measure against any illegitimate disclosure of your account information to third parties.

If you wish to cancel your purchase, please contact the merchant directly. Depending on the merchant's refund policy, the merchant might then be able to make the necessary arrangements for a refund. This amount may not include the service charge applied to the initial payment.

In the event of non-fulfilment by the merchant, please contact the merchant directly so that they are able to check on the delivery status of the goods/service.