FAQs

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About ATM Overseas Cash Withdrawal

UOB

Yes, you can on all UOB ATMs in Malaysia, Indonesia and Thailand. However, please enable your card for overseas cash withdrawals if you have not done so.

Overseas cash withdrawals and balance enquiries can be performed at all UOB ATMs in Malaysia, Indonesia and Thailand.

You can use the same card that you use for cash withdrawals in Singapore. However, you must have the card enabled for overseas ATM cash withdrawals, if you have not done so.

You can make cash withdrawals and perform balance enquiries on UOB ATMs in Malaysia, Indonesia or Thailand.

You can access your Savings or Current Accounts that are linked to your UOB ATM card/ UOB Debit Card / UOB Credit Card.

This service allows you to perform selected transactions at UOB ATMs in Malaysia, Indonesia and Thailand. Overseas over-the-counter transactions are currently not supported via your ATM card.

You can use any UOB ATM in Malaysia, Indonesia and Thailand.

No. However, you need to enable your card for overseas ATM cash withdrawals either by:

  • visiting the nearest UOB Singapore ATM.
  • calling our 24-hour Customer Service Hotline at 1800 222 2121 (or +65 6222 2121 when calling from overseas);
  • visiting any UOB branch during banking hours; or
  • submitting your request via your UOB Personal Internet Banking (PIB) account.

The same cash withdrawal limit applies when you are using your card overseas. For example: if your current cash withdrawal limit is S$3000 per day, then this limit will apply whenever you use your card in Malaysia, Indonesia and Thailand.

The same withdrawal limit applies overseas as when you use your card in Singapore. This limit is designed to control your exposure in case of fraudulent transactions.

The same cash withdrawal limit applies when you are overseas i.e. you can still withdraw up to S$5,000 per account or up to S$10,000 per card.

Note: Default limit is S$3,000. Privilege Banking customers can apply to increase this to S$5,000.

You may view the foreign and home currency withdrawal details in your statement of accounts.

Your account available balance will be printed onto the ATM receipt issued when you perform a cash withdrawal.

There is no transaction fee for using this service.

You may withdraw any amount that you require subjected to your daily cash withdrawal limit and the cash available in the ATM.

Balance enquiry transactions at overseas UOB ATMs are provided free of charge.

All transactions will be displayed in English regardless of whether they are performed at UOB ATMs in Malaysia, Indonesia or Thailand.

The favourite transaction set-up function is currently applicable only to UOB ATMs in Singapore.

The PIN Change function can only be used at UOB ATMs in Singapore.

UOB is committed to providing a secure ATM network. We have implemented various safeguards to ensure that your ATM transactions are secure.

  • Be observant - If something about the ATM does not appear normal, cancel your transaction immediately. Confirm, as soon as possible, with us that the transaction has been cancelled.
  • Safety first - Use ATMs in well-lit and safe locations. If you notice anyone suspicious around you, use an ATM in a different location.

  • Keep your PIN confidential - Never share your PIN number with anyone. Cover the hand used to key in your PIN with your other hand. This will reduce the chance of scammers recording your PIN via a hidden camera. Make sure that no one can see you entering your PIN or transaction amount. For added protection, we also encourage you to change the PIN for all your cards regularly.
  • Keep tabs - Keep close tabs on your account activities and report any fraudulent or suspicious withdrawals to us immediately.

Please also make sure that you inform us immediately if there is any change in your particulars.

If you lose your card while travelling, you must contact our 24-hour Customer Service Hotline immediately at +65 6222 2121 to report your lost card.

Replacement ATM cards can only be issued in Singapore. You can visit any UOB Group branch in Singapore to request for a replacement card.

You will need to request for a replacement card from UOB Singapore.

If you encounter any problems when using your card while overseas, please contact our 24-hour Customer Service Hotline at +65 6222 2121 to report your case. Alternatively, you may also contact the Bank when you return to Singapore.

The turnaround time for settling inter-country cash discrepancies is about 2 weeks.

Yes, you can still continue to withdraw cash from non-UOB ATMs bearing the PLUS logo if you have enabled your card for overseas ATM cash withdrawal.

“RATM” and “IATM” are codes that we use to indicate transaction types. Transactions made at UOB ATMs in these participating countries are indicated as “RATM”. Transactions made at other overseas ATMs are marked as “IATM”.

Yes, you can enjoy free cash withdrawals from all UOB Malaysia ATMs regardless of the number of cash withdrawals.

Yes, you can make cash advances at overseas UOB ATMs subject to the available balance for your credit card account.

Yes, you can withdraw cash from non-UOB ATMs bearing the CIRRUS or PLUS logo. For more details on the related charges, please refer to www.uob.com.sg/debit/fees