Thank you for your interest.
Please be informed that all reservation slots are fully booked.
Alternatively, you may send e-hongbaos through PayNow on UOB TMRW. It is safe, contactless and environmentally friendly.
Wishing you a happy and prosperous Lunar New Year.
Due to COVID-19, all local banks are required to implement online pre-booking for physical exchange of new notes at our bank branches to facilitate safe distancing measures during the LNY exchange period. Having pre-booking also ensures that those who have made a reservation will be able to exchange notes during the exchange period.
Alternatively, we recommend sending e-Hongbaos through PayNow or PayNow via QR Pay with our UOB TMRW app, allowing the tradition of giving to be contact free, while staying connected to our loved ones even when apart.
UOB customers, except for the elderly aged 60 and above, or customers with disabilities, are required to make an online reservation before heading down to their selected branch to exchange for new notes.
Elderly UOB customers aged 60 and above, as well as customers with disabilities, can walk-in to exchange new notes without an online reservation.
No, this online reservation service of new notes is only available for UOB customers, and on a first-come-first serve basis.
Customers can access the new notes reservation form via UOB Personal Internet Banking or UOB TMRW app by following these simple steps, before confirming the appointment:
Step 1: Key in name, last 4 alphanumeric characters of NRIC/PP and mobile number
Step 2: Select notes denominations
Step 3: Select preferred branch, date and time of appointment
Step 4: Click on 'Send OTP' and key in a valid OTP sent to your mobile number
Step 5: Click on 'Verify OTP'
There will be a confirmation page and SMS sent to your mobile number once the reservation is successful.
You may sign up for UOB Personal Internet Banking or UOB TMRW here.
The online reservation slots are available on a first-come-first serve basis. If you cannot find your preferred branch, date and time slot from the listing, it means that all the reservation slots has been filled up.
No, amendments cannot be made once the reservation has been confirmed. Please confirm the last 4 alphanumeric of your NRIC/Passport, name, mobile number, preferred branch, date and time prior to submission.
No, each customer is allowed only one successful reservation throughout the pre-booking eligibility period across all UOB branches to give more customers a chance to exchange new notes. Duplicated or multiple reservations will not be accepted.
Yes. In view of limited allocation of new notes to banks and to enable more customers to exchange new notes, each customer is allowed only up to the following amount and denominations:
New $2 notes: $200 only
New $10 notes: Up to $500 (in multiples of $100)
New $50 notes: Up to $500 (in multiples of $100)
Maximum amount: Up to $1,200 only
Reservation and collection dates are as follow, on a first-come-first served basis, and subject to availability:
Where online slots are available for reservation, the earliest collection date available would be 2 business days ahead (excluding Sundays). The last day for online reservation is scheduled on 27 January 2022. However, in the event that all reservation slots are fully taken up prior to 27 January, the online reservation portal will close without prior notice to customers.
No, customers can only collect the notes that they have reserved at their selected branch and reservation timing. Failure to keep to the appointment slot will forfeit the reservation.
Collection must be done in person with NRIC or passport for verification. Exchange may be made either with cash or debit from the customer’s current or savings account on the day of collection.
Customers can only collect the notes that they have reserved at their selected branch and reservation timing. Failure to keep to the appointment slot will render the reservation as forfeited.
Collection must be done in person with NRIC or passport for verification.
Yes, please approach our service manager at the branch for further assistance on the day of collection.