A two-man setup established in 1976, Good Air Pte Ltd initially focused on providing
residential air-conditioning services including sales, installation and maintenance. Since
young, Shawn would often find himself tagging along with his father and uncle to help out
whenever an opportunity arises. This allowed him to gain valuable practical experience and
learn the ins and outs of the industry first-hand.
Although he took up a job in banking after returning from his studies overseas, Shawn was
never far from the family business. “I actually traded my car for a van and bought all the
tools just so I could continue servicing air-conditioners on the weekends,” Shawn shared
with a chuckle. In 2011, after a decade in banking, Shawn finally decided to make the leap
and take over Good Air from his father.
A New Chapter
With his fresh ideas and perspectives, Shawn steadily grew Good Air’s headcount from two to
50 over a five-year period. One of the key enablers of this expansion is his decision to
shift Good Air’s focus from residential to commercial and industrial air conditioning.
However, a new set of challenges awaited Shawn and Finance Manager, Mabel Wan. “Our backend
processes were all manual. It actually worked pretty well in the beginning since we only had
a handful of staff. But as the business grew, it quickly became an administrative nightmare
that could only be solved by hiring even more staff,” Mabel shared.