UOB extends banking hours and dedicates queues for exchanging SG50 Commemorative Notes

Singapore, 18 August 2015 – United Overseas Bank (UOB) will be extending banking hours and setting up dedicated queues at its branches to assist with the exchange for the SG50 Commemorative Notes.

In commemoration of Singapore's Golden Jubilee, the Monetary Authority of Singapore (MAS) has launched a special set of SG50 Commemorative Notes, which will be available to Singapore citizens at all UOB branches from 20 August to 30 September 2015 . The notes will be available to the general public thereafter.

In anticipation of more customers to be served, UOB will be putting in place a series of measures to ensure a convenient and comfortable banking experience for all its customers who would like to exchange their notes for the SG50 Commemorative Notes.  

In addition to the dedicated queues, UOB will be providing priority assistance for pioneer generation customers, senior citizens and customers with special needs at all UOB branches during the notes exchange period. More customer service officers will also be deployed at all branches to help answer questions and to take orders from customers who are in queue.

A total of 26 UOB branches located in heartland areas and key town centres are also extending their banking hours to 7pm on weekdays during the first week of the exchange period.

Ms Janet Young, Managing Director and Head of Group Channels and Digitalisation, UOB, said that the Bank is pleased to be among the banks offering these notes to our customers.  

"We understand and appreciate that many of our pioneer generation customers will want to own this memorabilia that celebrates an important milestone in Singapore’s history and we want to make the exchange for the commemorative notes a smooth experience for them", Ms Young said.

Customers can check out where their nearest UOB branch is through the UOB Mobile Banking app or visit http://www.uob.com.sg/uob-branches-and-atms/locator.html. Customers can also contact UOB's 24-hour customer service hotline at 1800 222 2121 should they have any enquiries.

Exchange Guidelines

Singaporeans will be given priority to exchange the notes from 20 August 2015 to 30 September 2015.  During this period, Singaporeans have to present their National Registration Identification Card (NRIC) at the bank in person as proof of citizenship. From 1 October 2015 onwards, the SG50 notes will be made available to non-Singaporeans as well. 

To ensure that everyone has an opportunity to exchange the SG50 commemorative notes, there will be a quota of five sets of notes (each set comprising a $50 note and five $10 notes) per transaction per individual. The public can choose to exchange any number or combination of notes subject to a maximum of five notes per design. 

Members of the public can also obtain specially-designed folders to keep the commemorative notes. They can obtain one complimentary folder when they exchange for any of the commemorative currency notes. There is no minimum amount they need to exchange to obtain the folder. An additional folder will be given if two full sets of notes (each set comprising a $50 note and five $10 notes) or more are exchanged. The public can only obtain up to a maximum of two folders per transaction.

Customers may refer to MAS’s announcement for more details regarding the design of the commemorative notes and the exchange guidelines - http://www.mas.gov.sg/News-and-Publications/Media-Releases/2015/Commemorative-Notes-to-Celebrate-SG50.aspx