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Card Alerts

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UOB Card Alerts

At UOB, we implement safety measures to protect your card from fraudulent activities.
  You will receive notifications on your mobile phone via SMS*
for the following transactions:
• First Card transaction
• Transactions above default threshold amount
• Online Card Transactions at participating 3-Domain Secure merchants

Please ensure your current mobile phone number* is registered with UOB to receive SMS alerts.

UOB Card
Alerts

First Card Transaction

To prevent any unauthorised use of your card, you will receive an SMS alert* when you make your first transaction using your new or renewed credit/debit card.
 
Transactions above default threshold amount
You will receive an SMS alert* when your UOB Credit/Debit Card transaction amount is at or above the threshold amount set by UOB. To find out more, please call our 24-hour Customer Service Hotline at 1800 222 2121 (or +65 6222 2121 when calling from overseas).

You can also change the default threshold amount for your UOB Credit/Debit Card or opt out of this alert service. To do so, log in to UOB Personal Internet Banking or download the form here. For further assistance, you may also visit any UOB Branch.

Click here for Frequently asked Questions (FAQs)

*Update your mobile phone number
To receive the SMS alerts, you must update your current mobile phone number with us. Please ensure that the mobile phone number registered with the Bank must be unique to yourself so as to protect the confidentiality of your card activities. To update your mobile phone number, please download and complete the form here.

Online Card Transactions

Online Card Transactions at participating 3-Domain
Secure merchants
To enhance the security of e-commerce transactions, you will be required to enter a One-Time Password (OTP) for purchases made at participating 3-Domain Secure (3DS)^ online merchants. This OTP will be sent via SMS to the mobile phone number* of the Principal or Supplementary Cardmember as per our records.

^3-Domain Secure (3DS) protocol is used by banks worldwide to authenticate online card transactions. Cardmembers can recognise the participating 3DS merchants by the Verified-by-Visa, MasterCard's SecureCode, American Express SafeKey or JCB's J/Secure logos on the online merchant's website.

Click here for Frequently asked Questions (FAQs)

*Update your mobile phone number
To receive the SMS alerts, you must update your current mobile phone number with us. Please ensure that the mobile phone number registered with the Bank must be unique to yourself so as to protect the confidentiality of your card activities. To update your mobile phone number, please download and complete the form here.

More Information







Card activation

Useful Information