You are important to us and we are continuously improving to serve you better. If you have any enquiries about our products and services, please let us know so that we can assist you.
We also value any feedback that you may have about your banking experience with UOB or ways that we can improve our service to you.
We will be pleased to assist you through any one of the following channels:
- Click on Contact Us and complete the online form to email us your feedback.
- Email us at firstname.lastname@example.org
- Contact us at 1800 222 2121 to speak with our customer service officers.
- Write to us at Robinson Road, P.O Box 1688 Singapore 903338 Attn: UOB Call Centre/Service Quality Department
At UOB, we strive to address your concern immediately. Upon receipt of your feedback/complaint, we will acknowledge receipt within 1 business day and conduct a thorough review to resolve your concerns. In stances whereby further investigations are required due to complexity of the issue, we will keep you updated on the progress and strive to resolve your concerns within 14 business days.
If, despite our best efforts, you believe that we have not addressed your concerns, you may seek the assistance of The Financial Industry Disputes Resolution Centre Ltd (FIDReC). At present, FIDReC’s services are available to all consumers who are individuals or sole-proprietors. The jurisdiction of FIDReC in adjudicating disputes between banks and consumers is up to S$50,000.
More information is available at the FIDReC website: http://www.fidrec.com.sg/website/index.html