Frequently Asked Questions and Contact Information

 

Have more questions?

You can simply select from the category below for your related questions.

credit card credit card

Credit Card

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BIB BIB

Business Internet Banking Plus

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personal internet banking personal internet banking

Personal Internet Banking

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Secured Loans Secured Loans

Loans

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Retail Banking Retail Banking

Deposits

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Merchant Sales Merchant Sales

Merchant Sales

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ATM ATM

ATM

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travelling overseas travelling overseas

Travelling Overseas

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Mobile Banking All Forms

Mobile Banking

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Protecting your personal data

UOB Group is committed to protecting the privacy of our customers in line with the Personal Data Protection Act. Please click here for more information. You are important to us and we are continuously improving to serve you better. If you have any enquiries or feedback about our products and services, please let us know so that we can assist you.

For further enquiries, you can:

email us

Email Us

Send us your enquiry or feedback via the email contact details listed below

write us

Write Us

Robinson Road,
P.O Box 1688
Singapore 903338

Attn: UOB Contact
Centre/Service
Quality Department

call us

Call Us

Singapore
1800 222 2121

Overseas Customers
+65 6222 2121

At UOB, we strive to address your concern immediately. Upon receipt of your feedback/complaint/enquiries, we will conduct a thorough review to resolve your concerns within 3 to 5 business days. Instances whereby further investigations are required due to complexity of the issue, we will keep you updated on the progress and strive to resolve your concerns within 14 business days.

If, despite our best efforts, you believe that we have not addressed your concerns, you may seek the assistance of The Financial Industry Disputes Resolution Centre Ltd (FIDReC). At present, FIDReC's services are available to all consumers who are individuals or sole-proprietors. The jurisdiction of FIDReC in adjudicating disputes between banks and consumers is up to S$50,000.

More information is available at the FIDReC website

For all other related enquiries:

If you are calling from overseas, please dial "+65 6" in place of any number starting with "1800" Airtime charges apply for mobile calls made to “1800” local toll free service numbers.

Telephone Email
UOB Contact Centre

For your convenience, please click on the following link below to download a copy of our Quick Guide to Phone Banking Service:

1800 222 2121 Mail
CPF Investment Scheme Enquiries 1800 538 8011 Mail
CashPlus Enquiries 1800 222 2121 Mail
Credit Card Enquiries 1800 222 2121 Mail
Consumer Loans Enquiries 1800 388 2121 Mail
Privilege Concierge Enquiries 1800 222 9889 Mail
UOB Travel Planners Pte Ltd +65 6252 2322 Mail
Personal Internet Banking Enquiries 1800 397 6868 Mail
Telephone Email
UOB Corporate Contact Centre (Mon - Fri from 9:00 AM - 6:30 PM)

For your convenience, Please click on the following link below to download a copy of our Quick Guide to Corporate Phone Banking Services:

1800 226 6121 Mail
Business Banking Hotline (Mon - Fri from 8:00 AM - 8:00 PM) +65 6259 8188 Mail
Business Internet Banking Enquiries (Mon - Fri from 8:00 AM - 8:00 PM) 1800 226 6121 Mail
COE Open Bidding Enquiries 1800 226 6121 Mail
Corporate Transaction Services

(Import & Export Bill Enquiries)

+65 6878 0707 Mail
Remittances Enquiries +65 6892 1111 Mail

If you are calling from overseas, please dial "+65 6" in place of any number starting with "1800" Airtime charges apply for mobile calls made to “1800” local toll free service numbers.

Telephone Email
Investor Relations +65 6533 9898 Mail
Telephone Email
UOB Asset Management Ltd 1800 222 2228 Mail
UOB Bullion and Futures Ltd +65 6494 6539/40 Mail
UOB Kay Hian Pte Ltd +65 6535 6868 Mail
UOB Venture Management Pte Ltd +65 6539 3044 Mail

If you are calling from overseas, please dial "+65 6" in place of any number starting with "1800" Airtime charges apply for mobile calls made to “1800” local toll free service numbers.